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“A marathon walk to Terminal 1” 2 of 5 bubbles
Review of Hilton Garden Inn Frankfurt Airport

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Hilton Garden Inn Frankfurt Airport
Ranked #25 of 267 Hotels in Frankfurt
Certificate of Excellence
MA
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A marathon walk to Terminal 1”
2 of 5 bubbles Reviewed 18 May 2014

The hotel was clean, modern, pleasant but it didn't make up for the marathon walk from Terminal 2 to Terminal 1. With 3 pieces of luggage there is NO WAY anyone can transition from Terminal 2 to the bus to the train to the hotel. It took me over an hour and only with the kind help of a Fraport Services worker. A porter costs at least 75 Euros which is well over $100!
No courtesy van at all and some at the front desk could care less about the long walk. They, and the full service Hilton, are the only hotels at the airport and they know it.
Will never stay here again, not worth the trouble.
Had dinner in the Garden Inn's restaurant. Tasty enough but I had to deal with an issue at the front desk, the waitress clearly saw I was not at the table, yet left the plate to get cold. When I asked her to heat it up she seemed visibly put out. Don't like the attitude here.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank flightlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Australia
Level Contributor
105 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 17 May 2014 via mobile

We stayed overnight at the Hilton Garden Inn after arriving at night at Frankfurt airport after a 25 hour trip from Australia. Our room was very well fitted out and clean, with a very comfortable bed - essential ingredients after our long flights. Staff were friendly and helpful. We had no complaints at all. We did not eat in the hotel as there were lots of good choices to be had at reasonable cost in The Squaire, where the Hilton is located. The Hilton Garden Inn was an excellent choice after our long flights because it is very conveniently located, just a walk from Terminal 1, and is reasonably priced.

Stayed May 2014, travelled as a couple
Helpful?
Thank AussieTraveller56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 23 May 2014
Dear Aussietraveller56,
I would like to thank you for taking the time to submit your feedback here on TripAdvisor.
Great to read your recommendation and your tips will also provide other guests with useful information.
Happily I passed on your comments about the friendliness of the staff to our team members.
As you are an experienced traveller you know what to expect from a hotel during your journey.
I hope that we will have you staying with us again soon!
Best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manassas, Virginia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Overall value for money and location is quite good. The building however takes the cake. It looks like a cruise ship! Moreover, the rail station is in the same building allowing for quick connections to other European destinations. The only thing: if you are a diamond member don't expect a lounge pass to the hilton next door or complimentary breakfast to make up for the lack of lounge.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dragoon2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 28 May 2014
Dear dragoon2nd,
The Squaire is really one of a kind. The architecture and the sound insulation are unique. As you already mentioned the connection to the long distance train station is a great way of exploring new cities during your stay.
I am sorry to learn that you were not satisfied with the Hilton HHonors benefits. All our honored guests with gold or diamond status can choose between their MyWay options, either 750 bonus points per stay or the complimentary breakfast.
I would be more than happy to follow up why this has not be offered in your case, for further investigation you can provide us with more details directly via email. Service and training are main areas that we continously strive to exceed and your feedback is really helpful for us.
We do hope to welcome you back to the Hilton Garden Inn Frankfurt Airport soon.
With best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
115 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

Stayed here for 1 night before my flight back to the States. This is a brand new hotel with very nice amenities. The only missing item is a microwave but otherwise everything is great. Shower has a temperature setting. The kettle for boiling water is a fast one. The hotel is close to terminal 1. You have to go down stair to take a bus if you want to go to terminal 2. Starbucks and Rewe market are downstair. The price without breakfast is very reasonable. Breakfast for 40€ is too much, however, especially if you are alone. For check-in, I parked my car downstair for a few minutes to check in and put the luggage in the room before I took the car back to the rental office. I'd definitely come back here if the price stays the same.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian5900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 28 May 2014
Dear Brian5900,
I am always happy when guest share their experiences with us.
You are right we do not offer microwaves in the guest rooms but you will actually find microwaves in our Pavilion Pantry Mini Mart area which are available 24hours a day and 7 days a week for all our guests.
Regarding the breakfast price I am a bit surprised as our price for the american buffet breakfast is €24,00 per person.
Brian5900, we would be happy to have you back with us again, for your next stay I am happy to recommend to check on our website for great offers and package rate deals. This way you are able to save even more – as well on the breakfast.
With best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookeville, Maryland
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

We had a 10am flight back to the States from Frankfurt. Rather than wake up incredibly early, drive 60 minutes, park at FRA and haul bags to the Lufthansa counter (a LONG walk), we opted to spend the night before at the Hilton Garden Inn. Best 93 Euros we could have spent. If you have a Lufthansa flight the next day (if you are flying intercontinental from Frankfurt, odds are you do), you can check in for your flight starting at 6pm. You can also check your bags at the Lufthansa counter. From there, it's a 10 minute walk, all indoors, to the Hilton Garden Inn. The hotel is sleek and modern, located in a modern major hotel and restaurant complex attached to the airport and train station. Check-in is a breeze and the staff is multi-lingual. A quick elevator ride up leads to a very quiet room with no sounds of departing and landing aircraft. Rooms are somewhat small but nicely-furnished. Clean and modern bathrooms. Pack the converters in your checked bags, as you won't need them here -- the hotel outlets accommodate both European and American plugs. We opted not to get the breakfast with our stay. Just a few hundred feet from the hotel you will find a Starbucks and other coffee shops close to the train station.

All told, the stay at the Hilton Garden Inn was well worth it. It was clean, comfortable, quiet, and modern. Above all, it was convenient and lent a degree of relaxation to a long travel day home.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MoCoMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 28 May 2014
Dear RockvilleMD,
Thank you so much for this review.
I am delighted to learn about your stay and that you made most out of your time you had to spend at the Airport.
In case you have enough time between flights to explore the city you are able to reach downtown Frankfurt really quickly via public transportation. As we are directly located above the long distance train station not only Frankfurt but a lot of hot spots are within close reach.
We are always pleased to provide you with the information that you need for a quick journey within Germany.
Thank you once again from the entire Hilton Garden Inn Frankfurt Airport Team and we do hope to have you back soon!
Best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 11 May 2014 via mobile

I know the purists will say why stay at the airport when its only 15 minutes to somewhere much more interesting. But, when you are tired after travelling a couple of days already and with another flight in the morning, this is an easy and convenient option.
The room was a good size, clean, quiet and with a really comfortable bed. The staff member who checked us in was friendly and helpful.

Stayed April 2014, travelled as a couple
Helpful?
Thank JayemkayCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 28 May 2014
Dear JayemkayCanberra,
You are right, when arriving after a long flight the closer you are to the hotel and a bed the better.
Thank you for rating us with 5 stars and providing us with the nice words about the staff and your overall impression of the hotel.
I hope that we will have you back with us soon!
Best regards,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane, australia
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 May 2014 via mobile

We stayed here for one night having flown in from Singapore before catching catching the train to Amsterdam. Friendly staff, hot shower, comfortable bed, yummy room service was all we could have asked for from this type of stay. Very convenient to the train station.

Stayed May 2014, travelled as a couple
Helpful?
Thank ohmiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 28 May 2014
Dear ohmiso,
THANK YOU FOR SUBMITTING OUR 1000th REVIEW!
This is amazing, we only opened December 2011 and now YOU wrote review no. 1000! I really enjoyed reading your feedback and learning that you had a most enjoyable stay with us.
We hope to have you back with us soon!
With best regards and THANK YOU again,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Frankfurt Airport

Property: Hilton Garden Inn Frankfurt Airport
Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Frankfurt
#13 Romantic Hotel in Frankfurt
#16 Business Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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