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“Home away from Home” 5 of 5 bubbles
Review of Hilton Garden Inn Frankfurt Airport

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Hilton Garden Inn Frankfurt Airport
Ranked #24 of 267 Hotels in Frankfurt
Certificate of Excellence
Nashville, United States
1 review
“Home away from Home”
5 of 5 bubbles Reviewed 20 June 2014

I have to travel a lot for business and this Hilton Garden Inn is by far the best one I have stayed in. I always end my trip by staying in this hotel since it is located at the airport and I do not have to worry about the traffic the day of my flight. I highly recommend staying here. The rooms are very quite and comfortable.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Theodore F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 15 July 2014
Dear Theodore F,
Your review makes me happy and I passed your feedback on to the team.
Being a home away from home is our goal and I am glad that you experienced exactly what we are aiming for.
Thank you so much and hopefully we are able to welcome you back soon!
Best regards,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,414 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Madison, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Had a 2 night layover at this hotel after a Baltic Sea Cruise. Wanted to be close to airport since we had an 8 AM flight out. Hotel accessed from Terminal 1. Had to ask the information booth at airport how to find SkyWalk in order to walk to hotel but once we found the SkyWalk it was extremely easy to find the hotel. There are several restaurants, small grocery store, in atrium connected with hotel which was extremely convenient. Downtown is 15 minute train ride. If you have an early flight or need to be close to airport, this is the place to stay.

Stayed June 2014, travelled with family
Helpful?
1 Thank Priscilla105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 15 July 2014
Dear Priscilla105,
This is the place to stay - wow … a recommendation we love to read! Well-equipped rooms, a convenient location and friendly staff, this is what we want to offer our guests and the kind of service we like to provide.
Hopefully you’ll have a flight back to Frankfurt soon so that we have the chance to welcome you back here and provide you with another great experience at the Hilton Garden Inn Frankfurt Airport.
With kind regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
401 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

Having stayed at the next door Hilton when overnighting on flights through FRA, we decided to give the slightly less expensive Hilton Garden Inn a try. The two hotels are both quite new and actually connected to one another. In fact, HGI guests are sent over to the Hilton (without leaving the hotel) to use their very good gym facility. The HGI was just slightly less well appointed, just slightly less space, just slightly less of a bathroom … but also a slightly lower price. Wi-fi was free and adequate. Room was quiet and comfortable. Staff friendly and helpful. Definitely a slight step "down" from the HIlton but perfectly fine if you want to save a few euros.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sazeracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 15 July 2014
Dear sazeracker,
Thank you for your review and trying out both Hilton Frankfurt Airport and Hilton Garden Inn Frankfurt Airport.
With the full Service Hilton Frankfurt Airport or the focused service Hilton Garden Inn Frankfurt Airport, we indeed want to offer the perfect choice for every need, and now that you got to know both hotels we are looking forward to welcoming you back again, hopefully in the near future.
Thank you so much for taking the time to submit your feedback.
With best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redding, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

We stayed at the Hilton Garden Inn for one night, before we flew back to the US. The location can't be beat! On the morning of our flight, all we had to do was walk a short distance, drop off our luggage and then walk to the gate. We had dinner at the hotel restaurant and the food was good. There is also a grocery store in the airport where you can buy snacks, water, wine, beer etc....very convenient. Our room was pretty small, with two twin beds, but all we did was sleep and shower there, so it was fine. I would recommend this hotel when flying out of the Frankfurt airport.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank divenut95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 14 July 2014
Dear divenut95,
Conrad Hilton, the founder of the Hilton Hotels, used to say that you need to find the perfect location for your hotel. With the Squaire at the airport we indeed found it.
Terminal 1 connected via the skywalk, the regional train station right next to the terminal and the long distance trains right beneath the hotel – you have all the options you could imagine for when travelling.
So, thank you very much for recommending us.
We are looking forward to welcoming you back.
With best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

I probably stay here 20 nights a year.

Very convenient location -- fairly good amenities.

But wow - sunny day and NO cable channels available. Hotel pointing finger at iBahn (content provider) but I'm paying Hilton.

Very disappointed -- get it fixed Hilton

Stayed June 2014, travelled on business
Helpful?
Thank Bob_Selby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 14 July 2014
Dear Bob_Selby,
As a frequent guest in our hotel I want to thank you for taking the time to submit your comments.
Please rest assured that an internal follow up was done.
We fixed the problem and you will be able to enjoy all matches during the world cup just like you used to.
We are all looking forward to welcoming you back soon.
Best regards,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Very nice hotel, very quiet ( no, you don't hear the planes) and very convenient to walk from your plane to the hotel. You don't have to worry about catching a cab late at night to get where you're going. The Hilton is in a mall area and along with some upper end stores there is also a grocery store to purchase whatever you'd like from beverages, salads to hot meals. Also on the same level there is a kiosk to purchase your train tickets and just ask for information. There is a door to catch a cab. We will definitely stay there again.

Room Tip: We didn't use the facilities. Don't eat breakfast there as it's 20€ per person. Go out i...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2013jma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 14 July 2014
Dear 2013jma,
I am glad that you enjoyed your stay with us. By sharing your review online you are indeed helping other travelers finding their perfect choice when it comes to pick a hotel for their stay.
It is great that you will stay with us again and I hope that we will soon have the pleasure of welcoming you back to Frankfurt.
With best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Myself and three friends stayed here for two nights on 13 & 14 June. We booked two twin bedded rooms for the rate of £200 per room (£400 in total) and had a really good stay. It's easy to get to aswell, only a 10 minute walk from Terminal 1 check-in area. Just follow the signs that are in the departures hall by the check-in desks, up the escalator and turn right and cross the walkway. From there the signs are very easy to both see, and follow.

What you get for your money is brilliant. Fast and friendly reception staff, reasonably sized rooms (not full Hilton size obviously) which are well equipped with free wi-fi, a fridge and tea and coffee facilities. The bed is the best though, very comfortable indeed with two pillows which don't feel hard as they sometimes do. The bathroom is nicely equipped with a hair dryer, and a full range of toiletries. In the morning there is a good choice of breakfast items (Continental or English) plus a chef to make specials to order, omelettes and waffles to name just two.

The hotel is extremely clean and comes with great views from the outside rooms. On one side you have a nice forest and views of Frankfurt itself from most levels. On the other side the 11th floor has good views of two of the active runways at the airport, so if you like watching aircraft (which I do) then the 11th floor is great.

I've stayed here a few times now, and will continue to do so when in Frankfurt.

Room Tip: Phone up or e-mail the hotel a few days prior to arriving. Tell them your choice of view and they...
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank starliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 14 July 2014
Dear starliner,
Great, brilliant, extremely clean – these are the words you used to describe us and I will happily agree.
Thank you for this review and your very positive feedback here on TripAdvisor.
I am glad to learn that our efforts to create a home away from home were successful and I hope that we will have the opportunity to welcome you back in the near future.
Best regards,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Frankfurt Airport

Property: Hilton Garden Inn Frankfurt Airport
Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Frankfurt
#13 Romantic Hotel in Frankfurt
#16 Business Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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