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“Breakfast service was terrible”

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Hilton Garden Inn Frankfurt Airport
Ranked #25 of 269 Hotels in Frankfurt
Certificate of Excellence
Bangkok, Thailand
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Breakfast service was terrible”
Reviewed 29 August 2014

Besides buffet being nearly empty at 8:15am and having one server running into kitchen and disappear, the worse was the other server who just went around with no concern and ignoring me utterly. I came out to my meetings in a complete anger mode instead of relaxed. Front desk is very pleasant. Room is clean and nice. Wi-FI not working in the morning when I needed to login.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sandra w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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Chanhassen, Minnesota
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 August 2014

The hotel is conveniently located and connected to the Frankfurt Airport and Train Station. Easy walking distance to both Terminal 1 and a short Sky Train ride to Terminal 2. The train station is just down the escalator from the Hotel Lobby. While there could be few more seats for meetings, the Hilton Lobby is also next door. Shopping and transportation are just seconds outside the door.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas55317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 1 September 2014
Dear Thomas H,
Your feedback is is highly appreciated and I would like to thank you for the time you took to submit it to us.
We do offer three meeting rooms in the Hilton Garden Inn for conferences or business meetings, but in case that they are sold we are always happy to help you find an alternative meeting room next door in the Hilton Frankfurt Airport or a quiete area in the restaurant or the bar.
Especially during vacation times our lobby tends to be more crowded during the day with families planning trips to the city or having a chat.
We will be happy to assist you with a needed meeting space during your next stay.
Best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 August 2014

Stayed here ready for the flight back to England and it was just what we needed. Very comfortable and ideally located to Terminal 1. Lovely spa facilities like the sauna and steam room. Friendly staff and located to places where you can buy food and drink. Free wifi was great too. Only thing I didn't like was the 50 euro card charge before we stayed over and Im still not sure whether my money has been refunded back yet. Very confusing indeed! Not sure whether it was actually taken out or just on hold. Either way couldn't work it out. Would stay again though.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Ladybirdx86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, India
1 review
Reviewed 26 August 2014

Great quiet efficient hotel attached to Frankfurt Airport. Very close to check in counter of Lufthansa. One of the few hotel staff teams, which managed to pronounce my family name Padmanabhan a tongue twister for sure for those unfamiliar to Indian names.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 1 September 2014
Dear R P,
I am so glad to read that you enjoyed your stay with us.
The Lufthansa airrail check in is indeed a great opportunity for our guests to check in the luggage and walk to the security control.
Padmanabhan, and I am sure I would be able to pronounce it as well, we are looking forward to welcome you back! :-)
Best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014 via mobile

The staff were very helpful and kind. The rooms were large, comfortable, clean and modern. It is an ideal stop over if you have an early flight. The gym was very impressive. The breakfast choice was varied and fresh. I would highly recommend a stay here

Stayed August 2014
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 1 September 2014
Dear Fiona B,
It is wonderful to read your recommendation and I am very grateful that you did choose us for your recent stay.
Also, we very much appreciate the time you spent on reviewing us here on Tripadvisor.
I will happily pass on your feedback about our staff, hoping that we will soon get the opportunity to be your host again in the near future.
Best regards,
N.Syed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 August 2014

The Hilton Garden Inn is just as good as the business hotel Hilton next door. The rooms are slightly smaller, the desk isn’t as fancy and you get less pillows on the bed but it is better value for money…especially since internet is included.

The staff are very friendly and welcoming. As there are flights coming into Frankfurt at all times of the day and night… they don’t appear to have strict check-in times which is nice...very accommodating.

The rooms are well appointed and very comfortable. Bed...heavenly. Super quiet.

There is a supermarket about 5 mins walk away and there is a fridge in the room to store things.

There are a host of other restaurants from burgers to salads...even German traditional food all within 5-10 min walk indoors.

This is the perfect place for an overnight stay in Frankfurt at the airport. I wouldn’t bother going to any of the other hotels off site that require a shuttle to and from. In this hotel, the airport is basically at your door.

As long as the property continues to be maintained at the same standard, I will certainly return!

Room Tip: Take any room and just be happy!
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  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dizzeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 1 September 2014
Dear Dizzeem,
I would like to thank you for the time you took to submit your feedback here on TripAdvisor.
Thank you as well for the kind comments on the rooms and the staff – I have shared them with the team already.
As you mentioned that you will certainly return, we are more than happy about that and are awaiting your next booking with us!
Best regards,
N.Syed
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Frankfurt Airport, Germany
1 review
Reviewed 25 August 2014

Very nice accommodation in a The Squaire, a huge business building on Frankfurt Airport. Lobby, Restaurant , rooms and Fitness facility are very nice. Restaurant and Breakfast is quite pricy. Always long in- and out check time (due to lack of personnel ?). General impression : too high price for average quality.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bernd V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N S, Manager at Hilton Garden Inn Frankfurt Airport, responded to this review, 1 September 2014
Dear Bernd V,
Thank you very much for sharing your experience from the recent stay with us. Please rest assured that we will look into your suggestion as we take our guests feedback very seriously.
Bernd V. I do hope and am sure that we will have the opportunity to be your hosts in the future and create a great stay from arrival to departure here in the Hilton Garden Inn Frankfurt Airport.
Best regards,
N.Syed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Frankfurt Airport

Property: Hilton Garden Inn Frankfurt Airport
Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Frankfurt
#13 Romantic Hotel in Frankfurt
#16 Business Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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