As the headline sais, the hotel is new, clean very modern and nice. But the staff didn't treat us nicely. By the first minute we entered the hotel they said my visa wasnt working. So why didnt they called before so i would know. after checking with my bank the visa was okay. it was just them who couldnt make the payment the correct way. They would charge any price coming in the mind for hot chocolate. Every day they said a different number. They forced out of our room in the middle of our stay cause of a mistake in the booking. They cost us half day of our holidays to move our stuff to the one room to the other like we had something to do with their bad management and they didnt give something complementary for all the trouble, not even a free beer. The room key kept stop working. the blinds in the room had a mind of their own, they started working by themselves. Location aint bad, but still some walk from the nearest train station and tram. But the location is not the hotel's fault, a traveller can check the location before going there. The problem is the staff, they are rude and sometimes they might leave you waiting in the front desk while they are doing something their own on the computer.