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“Typical hotel by an airport”

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Park Inn by Radisson Frankfurt Airport
Ranked #74 of 270 Hotels in Frankfurt
Reviewed 5 April 2014

It is the typical place where you only take a room by an international airport and do not expect to get anything else...
The extra rates are very expensive: garage € 24. The restaurant is not so special, the waiters are not kind with the guests, but unfortunately you haven't any alternative place around for dining.

Room Tip: ask a room facing the airport, at least you see the airplanes landing and taking off
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  • Stayed: April 2014, travelled on business
    • Value
    • Location
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1  Thank PhilipLongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 7 April 2014

Dear PhilipLongo,

We appreciate you taking the time to complete a survey regarding your recent stay with us and we apologize for the disappointing service you received from our staff. This is absolutely not our standard!!!
Our team works hard to make sure our guests are comfortable and receive our best service.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

With best regards

Your Park Inn by Radisson Frankfurt Airport Team.

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320 - 326 of 853 reviews

Reviewed 27 March 2014

Location is execllent for local offices & FRA airport with reliable hotel shuttle bus. Comfortable modern rooms/beds with well euipped shower rooms and good quality bar/restaurant & breakfast offerings located on property which offer an overall good stay.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels
1  Thank Damian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 3 April 2014

Dear Damian I,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

It is great to see that you're needs were met during your stay and that you felt comfortable in our hotel.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Nicole Senftleben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Honestly I would like to highlight that I am so disappointed the treat of receptionists. They are unpleasant and unhelpful... they arent able to face problems efficiently. According to the shuttle bus service doesen't fulfill as it should have done because in some nights, more than one customers (including me) had to go by walk till the hotel carrying our staffs. Indeed, no one forgave us.
Despite the fact that rooms are comfortable and clean I suggest seeking for more options because I assure they are better.
Sincerelly,

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
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1  Thank Laga6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 25 March 2014

Dear Laga6,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.

We will transfer your concern about the disappointing reception service to the responsible department to improve our quality.

Concerning the shuttle transfer we will discuss this situation in our weekly meetings to find a better solution.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,

Nicole Senftleben
Sales&eCommerce Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Location to the airport is very handy. Rooms are basic but clean, so the hotel is fine for staying for 1 night. Reception staff all had really good English and were helpful. There is a limited menu for dinner, so I didn't eat there and went into Frankfurt city centre instead.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
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Thank Pennywell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 25 March 2014

Dear Pennywell,

Thank you for your feedback and for taking the time to write about your experience. It is great to read that you're needs were met during your stay. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Please friend us on Facebook to stay informed of our upcoming specials!

Sincerely,

Nicole Senftleben
Sales&eCommerce Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

I stayed on the fifth floor of the Park Inn Hotel in March 2014 after getting off a long haul flight from Australia. The service was 5 star. The staff were very friendly and attentive. Breakfast was delightful. The bed was the best, so comfortable - it was better than my own! The room was clean and quiet. Prices were excellent and such great value. So conveniently close to the airport too.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels
1  Thank Frank O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 3 April 2014

Dear Frank O,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

It is great to see that you're needs were met during your stay and that you felt comfortable in our hotel.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Nicole Senftleben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014 via mobile

Incredibly long wait for food.
Flew in and got to hotel at 9 at night, hungry and wanting to be fed. An hour later and I'm still waiting. The restaurant area is cold, despite it having been a warm day and the serving staff are excellent at avoiding your eye.

Stayed: March 2014, travelled on business
1  Thank CH21HD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 24 March 2014

Dear CH21HD,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.

We will transfer your concerns about our poor service and waiting time to our responsible departments to find a adequate solution for this occurence. As well we will discuss the situation in our weekly meetings!

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.


Sincerely,

Nicole Senftleben
Sales&eCommerce Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

Hotel within a short shuttle ride from the airport.....taxi would cost 8 euros, shuttle costs 4 euros.....and departs airport every 30 mins. Modern hotel with RBG restaurant.......food although limited menu was good. Which is just as well as I am not sure there's much else around, so very much a captive audience. Rooms clean and tidy.....5 floors....room 543 has a separate living room sofa, two chairs and small round table......which gives ample room. I tend to find the Park Inns Radisson in mainland Europe a higher spec than the ones in the UK. Service and staff.....at least for me no problem and all very efficient. Book the shuttle in the morning for the return trip to the airport.....shuttle takes a maximum of 8 plus driver and I did see some guests having to order taxis at the airport as the shuttle was already full. Convenient hotel for overnight stopover at Frankfurt Airport.

Room Tip: Business friendly rooms have more space.
See more room tips
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SJ262013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales & eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 19 March 2014

Dear SJ262013,

Thank you for your feedback and for taking the time to write about your experience.

We are glad to see you did enjoy your stay in overall and that you felt comfortable in our hotel.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Please friend us on Facebook to stay informed of our upcoming specials!

Sincerely,

Nicole Senftleben
Sales & eCommerce Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Frankfurt Airport

Address: Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #74 of 270 Hotels in Frankfurt
Price Range: £38 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Inn by Radisson Frankfurt Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
Frankfurt airport hotel a comfortably convenient travel hub Enjoy unpretentious, modern comfort in the heart of Europe at the Park Inn by Radisson at Frankfurt Airport. The hotel boasts close access to one of Europe's busiest air hubs, as well as to the bustling city centre. The ideal base from which to explore Germany, this Frankfurt Airport hotel is also perfect for guests embarking on a holiday elsewhere in Europe. Boasting 209 fresh and comfortable rooms and suites, the in-house RBG Bar & Grill, spacious and flexible conference rooms and a well-equipped fitness centre, this Frankfurt airport hotel makes a wonderful accommodation for both business and leisure travellers. The Park Inn by Radisson Frankfurt Airport is a verified member of Save Hotels, because your safety is our priority. ... more   less 
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Also Known As:
Park Inn By Radisson Frankfurt Airport Hotel Frankfurt

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