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“Reasonable but basic airport hotel”

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Park Inn by Radisson Frankfurt Airport
Ranked #77 of 270 Hotels in Frankfurt
Reviewed 18 April 2014 via mobile

I stayed for 2 nights at the Park Inn, and found the rooms to be clean and well maintained, but fairly basic. Everything in the room was working, but they could be more comfortable; providing only 2 quite thin pillows as standard isn't great.

A couple of problems were the slow wifi (it can apparently be upgraded by paying €7, but that seemed rather steep so I didn't try it - high speed internet should really be included these days) and the lack of an iron & ironing board in the room (which the vast majority of people staying in an airport hotel will need).

Finally, the shuttle to the airport is €4, and it would be quite a trek on foot; one expects to be able to get to the airport at no cost if staying in an "airport" hotel, but that's not the case here.

I didn't try the bar or restaurant so can't comment on them.


Stayed: April 2014, travelled on business
1  Thank largebrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 22 April 2014

Dear Largebrick,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Park Inn by Radisson standards.
We will also give the information concerning the internet issue to our technical department.
We hope, to welcome you again as our guest in the future.

Should you have any further questions, do not hesitate to contact us.
Kind regards

Sara Araujo
Director of Sales & Convention Sales

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Reviews (826)
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305 - 311 of 827 reviews

Reviewed 13 April 2014

thank youb for your hotel i wiill return back this hotel i would like you to tell me how to book this hotel next time and your internet web site. and i think that this hotel was so good and good services and bar and so on

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Park Inn by Radisson Hotels
Thank Hironori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 16 April 2014

Dear Hironori,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed you stay in our Hotel. We look forward to welcome you again.

Please friend us on Facebook to stay informed of our upcoming specials!

Best regards

Sara Araujo

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Reviewed 7 April 2014

I stayed at Park Inn Frankfurt airport during Light and Building, I was lucky to get a hotel which was not totally outrageous in terms of price and with the Courtesy bus and two trains on the S Bahn to the Messe it took 35 minutes total, which is very good.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Park Inn by Radisson Hotels
Thank colmm303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 14 April 2014

Dear colmm303,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

Thank you very much for your positive words and your hints about your journey to the fair ground.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Nicole Senftleben

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Reviewed 5 April 2014

It is the typical place where you only take a room by an international airport and do not expect to get anything else...
The extra rates are very expensive: garage € 24. The restaurant is not so special, the waiters are not kind with the guests, but unfortunately you haven't any alternative place around for dining.

Room Tip: ask a room facing the airport, at least you see the airplanes landing and taking off
  • Stayed: April 2014, travelled on business
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1  Thank PhilipLongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 7 April 2014

Dear PhilipLongo,

We appreciate you taking the time to complete a survey regarding your recent stay with us and we apologize for the disappointing service you received from our staff. This is absolutely not our standard!!!
Our team works hard to make sure our guests are comfortable and receive our best service.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

With best regards

Your Park Inn by Radisson Frankfurt Airport Team.

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Reviewed 27 March 2014

Location is execllent for local offices & FRA airport with reliable hotel shuttle bus. Comfortable modern rooms/beds with well euipped shower rooms and good quality bar/restaurant & breakfast offerings located on property which offer an overall good stay.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Park Inn by Radisson Hotels
1  Thank Damian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 3 April 2014

Dear Damian I,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

It is great to see that you're needs were met during your stay and that you felt comfortable in our hotel.

On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Nicole Senftleben

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Reviewed 24 March 2014

Honestly I would like to highlight that I am so disappointed the treat of receptionists. They are unpleasant and unhelpful... they arent able to face problems efficiently. According to the shuttle bus service doesen't fulfill as it should have done because in some nights, more than one customers (including me) had to go by walk till the hotel carrying our staffs. Indeed, no one forgave us.
Despite the fact that rooms are comfortable and clean I suggest seeking for more options because I assure they are better.
Sincerelly,

  • Stayed: March 2014
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1  Thank Laga6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 25 March 2014

Dear Laga6,

We appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.

We will transfer your concern about the disappointing reception service to the responsible department to improve our quality.

Concerning the shuttle transfer we will discuss this situation in our weekly meetings to find a better solution.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,

Nicole Senftleben
Sales&eCommerce Executive

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Reviewed 24 March 2014

Location to the airport is very handy. Rooms are basic but clean, so the hotel is fine for staying for 1 night. Reception staff all had really good English and were helpful. There is a limited menu for dinner, so I didn't eat there and went into Frankfurt city centre instead.

  • Stayed: March 2014, travelled on business
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Thank Pennywell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Frankfurt, Sales&eCommerce Executive at Park Inn by Radisson Frankfurt Airport, responded to this reviewResponded 25 March 2014

Dear Pennywell,

Thank you for your feedback and for taking the time to write about your experience. It is great to read that you're needs were met during your stay. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Please friend us on Facebook to stay informed of our upcoming specials!

Sincerely,

Nicole Senftleben
Sales&eCommerce Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Frankfurt Airport

Address: Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#23 Best Value Hotel in Frankfurt
Price Range: £51 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Inn by Radisson Frankfurt Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
Frankfurt airport hotel a comfortably convenient travel hub Enjoy unpretentious, modern comfort in the heart of Europe at the Park Inn by Radisson at Frankfurt Airport. The hotel boasts close access to one of Europe's busiest air hubs, as well as to the bustling city centre. The ideal base from which to explore Germany, this Frankfurt Airport hotel is also perfect for guests embarking on a holiday elsewhere in Europe. Boasting 209 fresh and comfortable rooms and suites, the in-house RBG Bar & Grill, spacious and flexible conference rooms and a well-equipped fitness centre, this Frankfurt airport hotel makes a wonderful accommodation for both business and leisure travellers. The Park Inn by Radisson Frankfurt Airport is a verified member of Save Hotels, because your safety is our priority. ... more   less 
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Also Known As:
Park Inn By Radisson Frankfurt Airport Hotel Frankfurt

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