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Holiday Inn Express Frankfurt City Hauptbahnhof
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Reviews (940)
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All reviewstrain stationturkish restauranthi expressboiled eggsthe red light districtminute walkmain stationfree breakfasttea and coffee making facilitiessofa bedeasy walking distancefrankfurt citybreakfast selectioncold meatsthe hotel is cleanyogurtthe financial district
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469 - 474 of 940 reviews
Reviewed 23 April 2012

We were surprised that the room was larger than we thought it would be considering it's an 'express' hotel. Also clean and quiet. Close to the main train station (5 minute walk), nice continental breakfast. The staff weren't overly friendly, but were more than competent. We enjoy walking so found Frankfurt's 'sights' within walkable distance.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Leo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 26 April 2012

Dear Tripadvisor-User,

Thank you for the time you spent to inform us about your impressions.
We are happy to read that you enjoyed your stay in Frankfurt. "Better than
expected"-is a topic which makes us proud and let us know that we are on
the right way. We interpret every review as a chance to check points which we
should improve. The Holiday Inn Express is located very close to the Main
(river) and the city center and a good place to start shopping and sight-seeing-
tours- good to see that you used the chance to explore the city and the sights by
walking from the hotel.

We hope to see you again,

Olaf Kusch
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

Very close to the central train station and excellent value for money. Rooms were large, well decorated, clean and quiet. The bathroom was spotless, modern and spacious. The breakfast was well above expectations, varied and plentifull.

All in all I was very pleasantly surprised and would class the hotel as excellent value....as long as you know where you are in the city and make allowances for that (the hotel is on the edge of the red light area) you could do a lot worse. Walk into town via the river bank and you need never see the seedier elements.

Stayed: April 2012, travelled with friends
Thank mdstephenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, General Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 28 April 2012

Dear Tripadvisor - User,

Thank you for taking the time to share your positive thoughts with the tripadvisor community.

We really appreciate your comments and hope that other travelers will benefit from them.

We are glad to here that you liked our rooms, and that we could exceed your expectations. Here at the Holiday Inn Express Frankfurt City Hauptbahnhof we are dedicated to exceptional guest service and settle for nothing less. We hope that you and your party experienced this service to its fullest during your stay here.
We are humbled that you recommended us to other travelers. We sincerely look forward to your return.

Best regards,
Sandra Diodati
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

Read some of the posts and was nervous. We walked home at midnight and felt completely safe. Everything was very good!!!!

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TrevisoMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, General Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 28 April 2012

Dear Tripadvisor - User,

Thanks for your short but very positive review.

We really appreciate you recommending our hotel to the tripadvisor community.

Located right in between the main train station and the downtown area, there is always alot going on at night, so we are very glad to see that you felt save and comfortable here with us.

Thank you again for your comment and we hope to have you stay with us again soon.

Best regards,
Sandra Diodati
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

Like others, I booked this hotel based on its proximity to the Central Station, which is 5 minutes walk away. From here the airport is 11 minutes by train.
The immediate vicinity of the hotel is fine, but some may find some of the other streets nearby a little 'edgy'.
The hotel itself is newly opened, spotless and well run. I arrived early and was able to book into my room with no quibbles.
The room was huge and the shower was excellent. Given the size of the room it's a shame there were no drawers to keep clothes in and no fridge as there was ample room for both.
Breakfast was included and was a continental style buffet, thoughtfully served until 11am at weekends.
Wifi was fast and included for me as a Priority Club Member.
Overall very happy with my choice.

  • Stayed: April 2012, travelled solo
    • Value
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Thank SuperTrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, General Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 28 April 2012

Dear Tripadvisor - User,

Thank you for your honest and detailed review.

We are delighted to see that, overall, we were able to exceed your expectations.

Like you mentioned in your review, we are a chain hotel. Therefore, there are some standards we have to adhere to give our guests the same impressions and feelings, regardless of which Holiday Inn Express hotel they choose to stay. That is why you won't find a minibar or additional storage in the rooms. Nevertheless, we are thankful that you brought these items to our attention, we will definitely utilize your comments to improve our service for future times.

We are honored that you were satisfied with our service, it is our number one priority to provide outstanding service to our guests, to make them feel welcome.

Thanks for recommending us and we hope to have you stay with us again soon.

Best regards,
Sandra Diodati
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

This is a modern, fairly new hotel which is situated near the main train station. As others have said, early check- in is possible, which is very convenient. Our room was on the third floor and was well-appointed and clean. The bathroom was modern and the shower was great! Breakfast is included in the rate, which is another bonus. However, the surrounding area is very dodgy and you should be alert,especially at night. The hotel itself is great though.

  • Stayed: April 2012, travelled as a couple
    • Value
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1  Thank elizmoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, General Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 11 April 2012

Dear Tripadvisor-User,

Thank you very much for taking the time to review our hotel on tripadvisor.com.

We really appreciate your positive feedback and for sharing it with the tripadvisor community.

It is nice to hear that you liked the location of our hotel, and that it was convenient for your daily activity.

We also appreciate you mentioning our early check in offer. It is very important for us to know that our guests feel comfortable and welcome at our hotel.

We hope to see you again on your next trip to Frankfurt.

Best regards,
Sandra Diodati
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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