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“Don't be put off by surrounding area.” 5 of 5 bubbles
Review of Holiday Inn Express Frankfurt City Hauptbahnhof

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Holiday Inn Express Frankfurt City Hauptbahnhof
Ranked #44 of 267 Hotels in Frankfurt
London, United Kingdom
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Don't be put off by surrounding area.”
5 of 5 bubbles Reviewed 9 February 2013

Although not in the best area we still felt safe walking there at night. The hotel itself was clean and the staff exceptionally helpful and friendly. The rooms were clean and in excellent condition.Breakfast was plentiful with a great variety, we have never seen such a varied choice in a continental breakfast. We paid for one days wifi only but found it to be very slow and hit and miss as to whether it kicked in or not. The Chinese restaurant opposite is worth a visit, large portions at a good price.

  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HobbitLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Assistant Hotel Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 27 March 2013
Dear Tripadvisor Guest,

Thank you for your review regarding your recent stay with us

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize that you are not satisfied with th offered Internet service.

We noticed this and also forwared this to our Internet provider.

We like to hear rhat you enjoyed our rooms.

It would be grate to welcome you in our hotel by your next trip in Frankfurt.

Best regards

Diana Brüggenhorst
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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822 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Warsaw, Poland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 February 2013

I spend there just one night during business meeting.
Room is with moder design. I liked tea and coffee in the room, no need to walk in the eventing after hard day. Room according to all you need in the hotel.
Big shower, all clean.
Receptionist helpful and very nice.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Assistant Hotel Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 27 March 2013
Dear Michal C,

Thank you for your review regarding your recent stay with us.

We liked to hear that you enjoyed our free coffee and tee sation..

It would be grate to welcome you in our hotel by your next trip in Frankfurt.

Best regards

Diana Brüggenhorst
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel aviv
Level Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 2 January 2013

Room: Large and very clean. There are coffee facilities, Safe Box, flat TV, seating sofa, Clean and decorated bathroom.
Location: Very close access to the Old City, Just 3 minutes walk from the Tube And also close to the main train station.
Breakfast: Basic but very good
internet: Works very well, reasonable fee of 5 euros per day
Service: Very good level. Clean rooms and front desk service was good except for a few comments below.

Comments and suggestions:
Very tiring to go every day and ask for a new internet code access, the Code suitable for one device only and those that have also Smartphones and laptop have to ask/pay for 2 codes.
They did not re-fill the soap in the shower.
Accordance with the other comments that appeared here - the street next to the hotel (the street that connects to the central station) is not so pleasant for walking. Therefore it is an advantage the hotel is on a side street and allows walking toward the subway station and the old town from the other (parallel street).

General summary and considering the cost - the hotel is a very good choice

A personal note that not tied to the hotel: the city itself is very boring, almost no people on the streets (And that was a time of New Year's Eve) there is not much entertainment and it was very disappointing along to other cities in Germany known for celebrations and plenty of culture and leisure. We looked for flights or trains to nearby cities but prices were very high.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank buiumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Leiter Front Office at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 14 January 2013
Dear Tripadvisor Guest,

Thank you for taking time to review your stay with us.

Thank you for you positive comment reagrding the evaluate service.

Best regards

Your Holiday Inn Express Frankfurt City Hauptbahnhof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 27 December 2012

I stayed here as a group earlier this year for a long weekend.
The hotel is well located - very near to the train station and close to the trams.
Our room was of a good size, with a nice clean bathroom that had a great shower.
Receptionists were welcoming - check in and check out was very smooth.
Overall a good city hotel, I would stay here again.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank scooby_d00_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Leiter Front Office at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 14 January 2013
Dear Scooby_d00_uk,

Dear Tripadvisor User,

We truly appreciate you taking the time to review your stay with us.
We are delighted to see that we were able to meet your expectations and that you enjoyed staying with us.
It is great that you liked our location and your room and that you felt comfortable staying with us.
We hope to be your hotel of choice for your future trips to Frankfurt.
Thanks again for your comments and we look forward to your return.

Best regards,

Your Holiday Inn Express Frankfurt City Hauptbahnhof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 20 December 2012

A business hotel which leverages all the standard practices of an international hotel chain. Nothing really out of the ordinary in this regard, re: service or amenities. That said, our room did appear substantially large compared to others I've stayed in across Europe and the included breakfast is a nice touch, though I myself never tried it.

Interestingly for a chain hotel in such a competitive market is that they are still charging for wifi. This did not bother me too much as rates are fairly competitive (5 euro for 24 hours), but there is an increasing expectation that these sort of services should be included in the cost of the room.

As stated, the room itself was large and there were both soft and firm pillow on the bed but... oh the bed. A standard double, the mattress could well have used a good flip-over, if not replacing. My husband and I, who are just average-sized folk, were constantly being woken as one or the other rolled into the dip in the middle of the mattress, often squashing the other who had already been taken hostage by the crevasse. The sleep quality for the pair of us was accordingly quite poor, though perhaps a solo traveller would be comforted by the groove that so many previous travellers had etched into the mattress before them?

Location-wise, I found it fine though I can see how some folk not used to the 'less well off' parts of society might look down their nose at the area. There are some red-light activities and clubs around, but there are also fruit shops and newsagencies and the central train station. Everything is quite well-lit and if you stick to the main streets you should have no problem. In this regard, follow one main street directly east and you end up in the centre of the shopping area / Christmas market in ten minutes or so. A very easy walk. It's also easy to head south and cross the river into the museum area in a matter of minutes.

We were also able to leave our bags with the hotel on our final day after checking out, given our flight was not until 9pm that night. Being so close to the Hauptbahnhof subsequently also made it very convenient to get to the airport on the S8 (or S9) metro.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AmeliaMx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
133 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 17 December 2012

what a nice hotel - spacious, nice flatscreen, good breakfast, free internet for platinum members, huge shower area with a great showerhead.
but: what a terrible area: junkies were shooting stuff into their vains at 6.40 AM, next to the hotel....

  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gobitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 December 2012

A great Holiday inn express hotel at only 10 minutes walking from the Central Station.
Great and huge rooms, good flatscreen, nice breakfast, free internet for Platinum members...
but oh my gd what a bad area. i left the hotel at 6.40 AM and next to the hotel junkies were shooting heroine into their vains...

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarlonGobitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Frankfurt City Hauptbahnhof

Property: Holiday Inn Express Frankfurt City Hauptbahnhof
Address: Elbestr. 7, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Bahnhofsviertel , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#30 Luxury Hotel in Frankfurt
#35 Romantic Hotel in Frankfurt
#55 Business Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Express Frankfurt City Hauptbahnhof 4*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Frankfurt City Hauptbahnhof. In the heart of Frankfurt, next to the “main station Frankfurt“, the new Holiday Inn Express Frankfurt City Hauptbahnhof Hotel recently opened in March 2011. Just a few minutes walk to the city centre and famous sights of Frankfurt like the Opera Frankfurt, the Staedel Museum, the German Museum of Architecture, the Goethe House or St. Leonhards’ Church. The Holiday Inn Express Frankfurt City Hauptbahnhofis the perfect place to stay to discover the famous business city Frankfurt am Main. Our 116 comfortable air-conditioned, non smoking bedrooms, with flat screen colour TV, offer a telephone, a safe, high speed Wi-Fi internet connectivity, hairdryer and tea and coffee making facilities. Our continental breakfast buffet is included. We have integrated the dynamic philosophy of the Holiday Inn Express brand into the meetings sector and look forward to your request for a professionally run conference. 1 modern meeting room, 25m² with air conditioning is available for your meeting.We are looking forward to your visit at the Holiday Inn Express Frankfurt City Hauptbahnhof! ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt City Hauptbahnhof Hotel Frankfurt

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