We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fab city stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Holiday Inn Express Frankfurt City Hauptbahnhof
Ranked #54 of 271 Hotels in Frankfurt
Reviewed 27 August 2014

We were visiting Frankfurt for a wedding and wanted a convenient, clean, central hotel. We weren't disappointed! Our room was lovely and clean and had plenty of room for our family of 4. The staff were very friendly whenever we asked them a question. This location is ideal for the main train station but the location surroundings was not as desirable, saying that we chose not to investigate the area with our 4&5 yr old, so it really wasn't a problem for us.
I would definitely recommend to others and would certainly use again when visiting Frankfurt

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Big_balloon2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 3 September 2014

Dear Big_balloon2013,

Thank you for your wonderful online review.
We are delighted to see that our hotel met your expectations and high standards. We are so pleased to see that we made you feel welcome during your stay and that we could provide you with a spacious room for your family.

Thank you very much for your recommendation and we look forward to welcoming you back next time!

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (883)
Traveller rating
Traveller type
Time of year
Language
  • More languages

225 - 231 of 883 reviews

Reviewed 22 August 2014

Hotel location was close to hauptbahnhof (approx 5-10 minutes walking). Surrounded by lots of restaurants, small shop and small groceries.

I got connecting rooms (1 twin bed room & 1 double + sofa bed) for our family ---> great. The rooms size was OK, enough for us including big luggages. Tea coffee facilites was there. Bathroom was clean. I have no complained about the room.

Breakfast was included in the room price. Toast, croissant, cereal, fruit, coffee, tea, juice, etc always same for my 3 nights stay. A bit boring but still OK.

Staff were friendly and helpful.

Free wifi with good speed and connection.

On the check out day, I left my mobile phone on the bed in my room and I able to get it back. Thank you.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank OinK_Chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 27 August 2014

Dear OinK_Chan,

Thank you for your very high online rating.
We are very glad to see that you enjoyed your stay in our hotel, and in particular our ideal location for going out to eat and for walking to the city centre for shopping. We are also very pleased to see that you enjoyed your rooms and that we were able to offer you connecting rooms as requested. Our continental breakfast buffet is free of charge for all our guests so that you can have the best possible start to your day, and we try to offer a wide and varied selection so that there is something for everyone. We are also glad to see that we could reunite you with your forgotten phone.

We hope to see you again during your next visit to Frankfurt!

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

I have to feel really sorry for this hotel. The building and the rooms are excellent. Clean and excellent value for money, but the location is one to definitely avoid. Frankfurt contains all of its crack addicts and undesirables in one street. A needle exchange where all the crackheads converge on. It keeps them away from the main centre. Sadly this hotel sits within a few yards of this street. The sights are not appealing to the eye and even though they are oblivious to anybody walking through I would strongly recommend that couples and families avoid this hotel. Such a shame.

Room Tip: I would not recommend this hotel to those travelling with families. Right in the heart of the red li...
See more room tips
  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Papling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 26 August 2014

Dear Papling,

Thank you for your online review.
We are so pleased to see that you enjoy the style and appearance of the hotel and that you would consider us great value for money. We are sorry to see that you felt less at ease in the surrounding area. The train station area maybe is a bit less appealing, but luckily the hotel is located on a quieter street away from anything less pleasant.

We hope to see you again at Holiday Inn Express Frankfurt City Hauptbahnhof.

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

The room was comfortable ,clean and quiet.
However there is hardly any space to put anything .
There are no drawers and the closet space very small.
We were two in the room and could not unpack properly, so most of my clothes stayed in the suitcase as there was no room for them.
The safe is so low that I had to get down on my knees to use it,
The breakfast is pretty average and the breakfast room too small considering the number of guests.
Must of the time I had to eat at the bar counter as there were no available tables.
Next time I will stay somewhere else.

Stayed: August 2014, travelled with friends
Thank zurga7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 26 August 2014

Dear zurga7,

Thank you for your online review, we greatly appreciate all guest feedback as this helps us to improve our services for you.
We are sorry to see that you were not satisfied with your stay with us. We are terribly sorry to see that you found the room to be too small for two people. Our continental breakfast buffet is included for all of our guests, whereas in other hotels you may pay 15€ or more, thus we only offer hard boiled eggs as a warm option, yet we try to offer a wide and varied selection. We also apologise for the breakfast room being a bit crowded, when all the guests come at the same time it can be a bit busy, however our breakfast team tries to clean the tables as quickly as possible so that the next guests can be seated.

We are terribly sorry to hear that you will not choose our hotel again but we hope that you will change your mind so that we can improve upon this first impression and show you our true standards.

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

The hotel is located about 15 min walking distance to the city center. The surroundings are not very appealing but they offer many food options. The hotel is well kept, simple modern decorated and offers parking. The rooms are normal in size and can fit a family of 4 but with small children. The bathroom is very small. The 1st room we got had the air conditioning damaged and we were kindly changed to another room. The staff was helpful and willing to look for alternatives. Room supplies like soap, hand wash and paper towels were not replenished on time and we had to ask for them. Breakfast is included in the rate but the selection is limited, definitely can improve on this. In general our stay was ok with some minor inconveniences, that I think can be avoided.

Stayed: August 2014
Thank dmejias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 26 August 2014

Dear dmejias,

Thank you for your online review.
We are glad that you were impressed by the style and appearance of the hotel. We are proud to provide our guests with a small, on-site garage charged at 15€ per night. We are terribly sorry to see that there was an issue with the air conditioning in your first room, but we are glad to see that we could quickly and efficiently resolve this for you. We also apologise for our housekeeping team not noticing the lack of bathroom amenities and we have since discussed this with them so that this does not happen again. We apologise again for the inconveniences during your stay, and hope you will choose to stay with us again so we can show you our true standards.

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Great value and location. Nice to have AC during European trip. Stayed at beginning of trip and end of trip. Nice location to catch train, walk to many areas from hotel. Wifi had codes that you had to enter that were a little inconvenient.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank chieffb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 9 August 2014

Dear chieffb,

Thank you for your positive online rating.
We are pleased to see that you were impressed by our great value for money and convenient location. The air conditioning is a great thing to have, especially during a hot summer in Germany and we are glad that this kept you cool and refreshed during your stay. We apologise for the inconvenience with the wifi codes, our internet provider is currently working to improve this service.

We hope to see you again next time at Holiday Inn Express Frankfurt City Hauptbahnhof!

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

The HIE Hauptbanhoff is a good choice for proximity to the train station and for a short stay. The area around the train station is gritty (and seedy on Moselstrasse) but the hotel is on the outskirts of the gritty area so once you get there, you will be fine. It's about a 10 min. walk from the train station and us in the Turkish district. There are lots of good kabob places around. From the hotel, it's about a 15 minute walk to the financial district and an easy 30 min. walk to the Sachsenhausen district. So, the hotel is well-located. The rooms are air-conditioned and are decent in size for Europe. Bathrooms also decent in size. Both are clean. Good soundproofing. Amenities were basic, though. Towels thin and we only got one so had to ask for more. Soap and lotion were all in one and were from a squeeze bottle. Same for shampoo and conditioner. The staff were helpful and friendly. Breakfast was continental so cold foods. Overall, the hotel is a good value and fine for a short stay and if proximity to the train station is important.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank supermom94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fraad, Junior Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this reviewResponded 9 August 2014

Dear supermom 94,

thank you for your positive online review.
We are pleased to see that you enjoyed your short stay in our practical location and that you were pleased with the size and style of your room. We are sorry to see that you did not like the towels, however they have all recently been exchanged for newer ones. Our continental breakfast buffet is included for all of our guests, and we hope that you enjoyed this free service .

We are delighted to see that you would consider us great value for money and we hope to see you again next time!

Kind regards,

Natalie Grice
Junior Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Frankfurt hotels
Victoria Hotel
#32 of 271 in Frankfurt
492 reviews
Bahnhofsviertel
Holiday Inn Frankfurt - Alte Oper
Innenstadt
Wyndham Grand Frankfurt
Wyndham Grand Frankfurt
#21 of 271 in Frankfurt
1,407 reviews
Show Prices
Show Prices
Show Prices
Innenstadt
Hotel Concorde
Hotel Concorde
#7 of 271 in Frankfurt
792 reviews
Hotel Hamburger Hof
#9 of 271 in Frankfurt
742 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Frankfurt City Hauptbahnhof? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Frankfurt City Hauptbahnhof

Address: Elbestr. 7, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Bahnhofsviertel , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#34 Romantic Hotel in Frankfurt
#37 Luxury Hotel in Frankfurt
#54 Business Hotel in Frankfurt
Price Range: £68 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Express Frankfurt City Hauptbahnhof 4*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Frankfurt City Hauptbahnhof. In the heart of Frankfurt, next to the “main station Frankfurt“, the new Holiday Inn Express Frankfurt City Hauptbahnhof Hotel recently opened in March 2011. Just a few minutes walk to the city centre and famous sights of Frankfurt like the Opera Frankfurt, the Staedel Museum, the German Museum of Architecture, the Goethe House or St. Leonhards’ Church. The Holiday Inn Express Frankfurt City Hauptbahnhofis the perfect place to stay to discover the famous business city Frankfurt am Main. Our 116 comfortable air-conditioned, non smoking bedrooms, with flat screen colour TV, offer a telephone, a safe, high speed Wi-Fi internet connectivity, hairdryer and tea and coffee making facilities. Our continental breakfast buffet is included. We have integrated the dynamic philosophy of the Holiday Inn Express brand into the meetings sector and look forward to your request for a professionally run conference. 1 modern meeting room, 25m² with air conditioning is available for your meeting.We are looking forward to your visit at the Holiday Inn Express Frankfurt City Hauptbahnhof! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, IHG, TripOnline SA, 5viajes2012 S.L., HotelsClick, Ebookers, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Frankfurt City Hauptbahnhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Frankfurt City Hauptbahnhof Hotel Frankfurt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing