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“charging extra money & loosing personal effects” 1 of 5 bubbles
Review of Welcome Hotel Frankfurt

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Welcome Hotel Frankfurt
Ranked #81 of 267 Hotels in Frankfurt
Manama, Bahrain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“charging extra money & loosing personal effects”
1 of 5 bubbles Reviewed 1 October 2012

I stayed at this hotel from 18th until 26th Sept 2012, my initial booking was for 2 nights, had to extend. initially staff were nice & welcoming. unfortunatelly they lost my medicine which cost 3500 euros (asked them if they can keep it in hotel fridge since no minibar in my room & they said of course) at the time i asked for it it vanished.
2. at time of check out staff wanted to charge me 800+ euro extra (confusion in calculation)
and they lie to their director
never recommend it unless you want to be robbed there

Room Tip: never stay there bed not comfortable room hot without AC which is not very cooling and staff show...
See more room tips
  • Stayed September 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank fathia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your comment. We are very sorry that you have had a bad experience during your stay in our Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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229 reviews from our community

Traveller rating
    59
    106
    41
    12
    11
See reviews for
8
54
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127
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Villefranche sur Mer
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 September 2012

1 night stopover in this new, clean and efficient hotel that was recommended by a client.
Free wifi and bottled water in the room. Quick and efficient room service.
Friendly, professional staff. I would book again.

  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lea-Clair06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your lovely comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senhora da Hora, Porto, Portugal
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 7 August 2012

I stayed at this Hotel with my father last June because we were attending ACHEMA 2012. We were informed by one of the employees at the reception desk that the internet was free of charge. At the end of our stay, we went to the reception desk to return the key card of our room and they charged us a three day fee with the major value. As you can imagine, we were very upset and we wanted to speak to the Manager to ask for the refund because it was unfair and we didn't do any downloads. Their employee at the reception desk told us that he wasn´t there at the moment and that he will call us, as soon as possible. They also asked us the number of the credit card to do the refund, but until the moment nothing happened.

I am really upset and I think at least they had the obligation to call us to give a proper feedback.

Horrible this hotel! I won´t return there anymore and I have told a group of friends, not to go there anymore and for me it was a total disappointment.

  • Stayed June 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank PatriciaCaiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your comment. We are very sorry that you have made a bad experience during your stay in our Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 10 July 2012

Stayed here for 2 nights for the Love Family Park Festival in Hannau. For only 56 euros/night (as much as regular hostels), we were pleasantly surprised with how nice everything was. We got a big double bed with super comfortable sheets and pillows. Everything seemed brand new and modern with nice furnishings (couch, flat screen TV). We also got a breakfast buffet (included!) that was one of the best breakfast buffets I've had. Lox, breads, sausages, delicious meatballs, croissants with nutella! Make sure it's included because otherwise its 17 euros/person! Really nice staff. Internet on lobby computers is super fast. Located right outside the Leonardo Da Vinci stop on the 17 tram line and only a 15 min ride to main train station. The only downside is that it's kind of in the middle of nowhere (residential), so no late night kebabs or supermarkets close-by.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AnnL148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your lovely comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
103 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
4 of 5 bubbles Reviewed 13 May 2012

A new hotel which is on the tramline which is nice and convienient to take you to and from Frankfurt city and also offers that quiet respite when you arrive back. However, please note, there is nothing surrounding this hotel. So you must get your supplies, eat in frankfurt or eat at the hotel.The staff are very friendly and accommodating to needs such as internet usage, use of hotel fax machines etc. The restaurant/bar area is modern and has a nice menu and drinks option for that quiet night in.
The rooms are lovely and well decorated but I near had a heart attack when I entered the bathroom. Its a clear glass room with a white stripe to cover your 'rude bits' while you shower. Its not the glass turns to frost when the lights are turned on deal...its clear.
Not too bad if you are with your significant other - it could be quite amusing. However if you are staying with friends, or colleagues - a little awkward. Unless you like it that way...
Can't fault it though - the gym is very basic (1 x bike, 1 x treadmill) and has set hours, from 9am to 7pm from memory.

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Truth000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowling Green, Kentucky
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 8 May 2012

Put my husband's boss up in this hotel when he came to visit us in Frankfurt. The hotel room and comfort level was fine but he was extremely upset to find out the hotel workout room was not open until 9 a.m.!! If you are a business man and want to work out early, shower, eat and get to your meeting, would you not want to work out before 9 a.m.? If they are so concerned for the noise on that floor, which was their reason, then they should consider moving the workout equipment to another area. We will not be selecting this hotel for any more colleagues who visit Germany here on business. Poor decision on behalf of this hotel.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Sharie609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your comment and your Feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

A new and modern hotel , 10 minute tram ride to the Messe. This is one of the largest and best -lit rooms we have had in Europe!!. Reserved through Venere.com so expected a simple room. Instead our room was actually a small suite with bedroom separated from the sitting room which had a sofa and a large work space with outlets for our chargers and laptops. Bathroom a good size and with all the amenities you'd expect and very well- lit. Adequate closet space, minibar. The tram line right outside takes you directly to the Messe and the Haupbahnhof in a few minutes. Very easy to use. Staff are reasonably friendly and helpful. We did not try the restaurant and would have liked to have had coffee -making equipment in the room. Otherwise, a great hotel. We'd definitely stay here again. My husband attended a show at the trade fair and I had 2 days on my own to visit the sights. All was easy and very pleasant.

Room Tip: I don't know how we got such a lovely large room but if space is a consideration, ask for one.
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gailandnorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeFRA, Manager at Welcome Hotel Frankfurt, responded to this review, 19 May 2015
Dear guest, thank you for your comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Welcome Hotel Frankfurt

Property: Welcome Hotel Frankfurt
Address: Leonardo-da-Vinci-Allee 2, 60486 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #81 of 267 Hotels in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4 star — Welcome Hotel Frankfurt 4*
Number of rooms: 173
Official Description (provided by the hotel):
With 173 rooms on seven floors including singles, doubles and very spacious suites the hotel is bound to have something to suit everyone. The hotel's superb location adjacent to the trade fair centre will enable guests to mix business with pleasure at their leisure. The soft wellness centre on the 7th floor with its steambath, sauna and views of the Frankfurt skyline will be the ideal place to relax after a hard day’s work.Due to the hotel’s proximity to the trade fair centre the spacious in-house seminar and conference facilities (394 m2) will provide the ideal setting for events relating to trade fairs such as vehicle presentations during the "IAA Internationale Automobil Ausstellung". ... more   less 
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