I checked in to this hotel in late April. The hotel is walking distance to the sites on the River Main and to the train station. Had a great afternoon. I woke up the next morning and discovered I was having a medical emergency (not hotel related!). The front desk summoned security, an ambulance was called, very quickly. Obviously, I left with little planning and all my belongings were left out. They secured my items and extended my stay. I spent two days in the hospital.
Upon my return, hotel staff was most gracious. My belongings were all secured and accounted for. I was having trouble getting around, and was attempting to manage my pain enough so I could return home. Hotel staff assisted me in my room, in the hallways, in the lounge, and regularly called and checked on me...offering food and assistance. Service was above and beyond!
I wish I had more time to check out the amenities. Room service was good. They honor their time guarantees without prompting, a meal was 5 min late and was free. The lounge was exceptional. Nice views of the city, well stocked breakfast and evening snacks. The room was clean, spacious, and had good working temperature controls.
The staff went out of their way to secure taxis, with good drivers who would help me get around. It seems silly to talk about room amenities, when the hotel staff effectively dealt with a medical emergency and a portion of my recovery far away from home. I am not sure that other hotels I have stayed at would answer this call to duty. The Marriott Frankfurt answered the call and has all my repeat business. Thank you so much! I am so grateful to the folks at this hotel.
- Official Description (provided by the hotel):
- The Frankfurt Marriott Hotel is located opposite the Frankfurt Fair and Exhibition Center. It is one the leading meeting, conference and convention hotels in the area of Frankfurt, Germany. Get a good night's rest when staying in our inviting guest rooms and suites with plush pillowtop mattresses, crisp linens and fluffy pillows. Plan your next weekend getaway at our Frankfurt hotel! ... more less
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- Also Known As:
- Marriott Frankfurt
- Frankfurt Marriott