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“Decent place”
Review of Hotel Excelsior

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Hotel Excelsior
Ranked #60 of 269 Hotels in Frankfurt
Vancouver, Canada
Level 6 Contributor
158 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Decent place”
Reviewed 25 August 2012

This hotel was nice, just not spectacular.
Pros: very clean, nice breakfast, free minibar (with 2 beers, 2 pepsis, sparkling water, flat water, and orange juice-restocked daily), snacks in the lobby,and airconditioning in the room (not in the rest of the hotel- the elevator was slow and HOT!!!!). Staff was pleasant and helpful. It was also literally across the street from the train station.
Cons: Very hot in the rest of the hotel (we were there during a heat wave), bathroom was very small, which was okay, but the configuration was also very awkward. rooms were clean, but a little dull.
There was nothing wrong with this hotel, and there were lots of nice little perks. I would recommend it, as long as you don't expect anything too fancy. Note: room airconditoning was a free-standing unit. Great to have, but it took up a lot of space and was a little noisy (although I actually found the white noise fine for sleeping, and I have sleeping issues!). I saw someone else wrote there was only a fan. Maybe the airconditioning is new or only in certain rooms. Not sure, but ours was definitely not just a fan. It was 38-40 degrees the whole time we were there, and our room was the only cool place in the city!

Room Tip: ask if there's airconditioning if there in the summer. It an get VERY hot!
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Disneygroupie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
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English first
Adelaide, Australia
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 August 2012

Would thoroughly recommend this Hotel. We got this Hotel through our Travel Agent. We thought that after a 24 hour flight from Australia we would simply want somewhere we could recover before we headed off on the rest of our European trip. We arrived in Frankfurt at 6.30am and were only due to go to the Hotel that afternoon. We asked if it was possible for us to leave our luggage somewhere at the hotel while we went around the city. Imagine our surprise when our rooms were cleaned for us and made available by 9.30am!! We were so thankful for that extra service and that was the standard of service for the time we were there. They were brilliant. (Special mention to Tina at reception who was great).
The rooms were smallish but we expected that in Europe and particularly at the very reasonable rates at the Excelsior.
The breakfast (which was included in the price of the room) was supurb. Lovely quality and plenty of it. There is also free WiFi and the minibar is also free and is topped up each day.
All in all the Excelsior made the start to our holiday a really good one. (Did I mention that the hotel is right next to the Main train station which makes its location very convenient)

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pastorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2012

I found this hotel to be very dated and somewhat run down. The location was great, right across from the train station and it was easy to walk to other areas from the hotel. The breakfast buffet was nice but didn't compensate for the extremely small rooms.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmalko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2012

Good Point:

Reasonable Price, very good location, just next to the train station.

Very good room service, there is a free mini bar in your room with free coke, beer and water.

Very good free buffet breakfast.

There is also a table at the hall serving free fruit and cookies.

Bad Point:

There is only fan rather than A/C in the room, it may be a little hot in the summer.

If your room is next to the street, when you open the window it could be a little noisy (not too much).

Room Tip: If your room is next to the street, when you open the window it could be a little noisy (not too muc...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dtt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 August 2012

Well, so much has been said about this hotel, the hotel continues to maintain its standard every time I have been there. The high points: Obviously the location(bang opposite Railway Station) and huge buffet breakfast. The Price is one of the cheapest I have found in the entire Europe.A+

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhi1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma de Mallorca, Spain
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 August 2012

I booked in here on last minute after my initial hotel messed up my booking. After travelling for 3 days non stop I looked like something that stepped out of a gutter but still I was received in a friendly manner. 2 minutes later, myself and the guy at reception where talking up a storm about Germany and my home country (South Africa). They gave me a early check in, and a late check out without me asking because I arrived in their lobby at 6am in the morning after my trip and flew out late the following night. in general, just a bunch of super nice people.

The rooms aren't top finishes but for the price they are neat, spacious and has all the amenities you might need. The location is also very central but rooms are quite so you can get a good nights rest in the middle of the city. You can get to anywhere in the city within minutes.

Breakfast is buffet style and well prepared. Not the regular buffet which is dripping with oil.

If you are looking for a friendly, comfortable stay where you get value for your money, this is the place to be!

Room Tip: I cannot comment on the different rooms as I was only in a business room but this was perfect and of...
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  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 August 2012

Nice little friendly place, convenient to railway station. Staff where nice and helpful but there is a strong smell of cleaning products throughout the place. No aircon and cant have the window open due to pigeons in the area.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller_JohnR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior

Property: Hotel Excelsior
Address: Mannheimer Str. 7 - 9, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#9 Best Value Hotel in Frankfurt
#28 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Excelsior Hotel Frankfurt

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