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Hotel Excelsior
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Reviews (1,605)
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All reviewsfree mini barthe main train stationsouth exitfree wifitaxi standexcellent locationexcellent breakfastconvenient locationbusiness centersingle roomtea and coffeesmall bathroomreception areashort staycity centreyogurtfrankfurt airport
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Reviewed 28 May 2010

I stayed at Hotel Excelsior for three nights and whilst the staff were friendly and the breakfast was fairly good, the hotel is in some serious need of refurbishment. My room was dingy and dirty, one of the windows was broken so wouldn't open, the bathroom needed a really good clean and the bedroom door was extremely difficult to open and then didn't always lock properly. Despite highlighting some of these issues to the hotel, the problems remained for the duration of my stay and if I had been staying in the city any longer I would have found another hotel.

  • Stayed: May 2010, travelled on business
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1  Thank JHG22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2010

We stayed at this hotel for 2 nights whilst visiting the Kirchner Exhibition at the Stadel museum.
We found the staff to be very friendly and helpful. The room was clean, could do with a bit of updating perhaps. Nice touches with the free minibar (restocked daily with OJ, beer, still and sparkling water and Pepsi), a huge platter of fruit on arrival in our room, good breakfast selection - served from 5am-11am, free internet in the business centre.
Didn't have any problems with the room key (touch the fob to the lock and turn clockwise once the light goes green).
About 15 mins walk to the old town and museum areas, the hotel is just opposite the south entrance to the train station. Our room was at the back of the hotel, sixth floor and quiet. Was just right for a couple of nights.

  • Stayed: May 2010, travelled as a couple
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Thank SouthamptonNaomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2010

We chose this hotel mainly due to the close proximity to the train station for an early ride out of Frankfurt next morning. Positives :
1. Excellent excellent excellent location from main train station, even when we have to drag 2 very large luggage!
2. It is also a nice 30 min stroll or 2 stations away from old town & Zeil shopping street. I think people must be walking fast without stopping in order to reach in 15 min.
3. All staff speak good English. The girl who check us in has no smile & show no emotion, but the rest of the staff after her shift are helpful and friendly.
4. We asked for a high flr good view room & had 820 with a somewhat courtyard & city view. The beds are clean & very comfortable, probably due to our red-eye flight ☺
5. The 8 free juice/Pepsi/sparkling water/beer in the room are wonderful! Especially useful after a 14hr flight & just checkin to the city.
6. Breakfast selection is very good for European standard, with varieties of hot & cold food, also started early enough for us to catch our train ride.
7. Free wifi in room don’t work but there are some PCs & printers on the ground floor.
8. There’s coffee/tea/snacks available in the lobby during afternoon. After that, hot water is available too.
All others are fair & average, more like a budget hotel. Negatives :
1. The water drainage in the standing bath not working at all! I was worried from reading past reviews & can only say we are unlucky to get it too.
2. The room key is unique. The staff should have informed every guest how to use it during checkin, so we could save a trip down to reception and waited outside the door for someone to help.
IMO, it is good enough for 1 or max 2 night stay only.

  • Stayed: May 2010, travelled as a couple
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2  Thank PoppyJn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2010

We stayed at this hotel for a week and only returned a couple of days ago. The hotel was adequate but really not worth the money that we paid for it. On the plus side it was clean and the breakfast was good. However it had no atmophere, the staff were not friendly and when asked a question always directed you to the tourist information in the main hauptbanhof (railway station) which was only a few minutes walk away. As an overnight stay or for a business trip this would be ok but do not stay here if you want a friendly holiday hotel.

  • Stayed: May 2010, travelled as a couple
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1  Thank perthlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2010

The effects of the Volcanic ash and air cancellations led me to take trains from Vienna to London. I stayed overnight here in Frankfurt, a few metres fromt he station. The hotel is very welcoming and well managed. Check in is swift and they try to offer evrything you need. Free internet, an array of their own PCs and printer, tea or coffee available free of charge in the lobby. Rooms are a bit basic, and bathrooms very tiny, but this is a tourist class hotel not four star. I asked for a bath and was given a room with a tiny hip bath with the taps fixed to shower only. But for an overnight does it matter. Breakfast was more than adequate and when i checked out I was asked if I wanted to take a coffee or anything from the buffet with me! I did not do so but it was a nice gesture knowing I faced a long train journey in diffiuclt circumstances.

  • Stayed: April 2010, travelled on business
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1  Thank Steve005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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