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“Ridiculously good value for money - free minibar, phonecalls, internet, breakfast and afternoon coffee and cake” 5 of 5 bubbles
Review of Hotel Excelsior

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Hotel Excelsior
Ranked #50 of 267 Hotels in Frankfurt
Australia
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ridiculously good value for money - free minibar, phonecalls, internet, breakfast and afternoon coffee and cake”
5 of 5 bubbles Reviewed 7 June 2010

We paid about $Au110 a night for a room. Hotel's just 60m from Frankfurt's main railway station and while there's nothing particularly scenic about the local area, it's about 200m from the local Greenline Tour office and there are plenty of restaurants in walking distance.
Room was comfortable and clean, bathroom had shower and bath, free minibar (2 beers, 2 pepsis, 2 orange juice, water (still and sparkling) replenished every day), free ironing service for one shirt and one pair of pants each day, and nice coffee and delicious cake every afternoon in the lobby. Hot breakfast was included and a neighbouring hotel provides room service meals at reasonable prices.
Staff were very friendly and knowledgeable.
Only downside was (apparent) lack of air conditioning (apologies if it was there but we didn't notice it) - not sure if it would be great in summer because while you can open windows not a lot of airflow into the room.
There's a great German restaurant about 500m away, delicious Indian place around the corner and Korean/Japanese down the street and a couple of 7/11-type stores nearby plus all the shops at the railway station, which is just 14 minutes abd about 4 Euros by train from the airport.
There's a laundromat about 500m away, although area seemed a little rough and probably best visited during the day.

Stayed June 2010, travelled as a couple
Helpful?
Thank ZebideeAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 June 2010

This hotel is located directly across the street from the Frankfurt train station. We flew in and out of Frankfurt and stayed here the night we landed and the night before we left. Perfect for what we were looking for; affordable, convenient, and free internet. Plus the Mini Bar is FREE with beer, soda, juice, and water, and the included breakfast was pretty good too!!!

  • Stayed April 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank l_grein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 bubbles Reviewed 28 May 2010

I stayed at Hotel Excelsior for three nights and whilst the staff were friendly and the breakfast was fairly good, the hotel is in some serious need of refurbishment. My room was dingy and dirty, one of the windows was broken so wouldn't open, the bathroom needed a really good clean and the bedroom door was extremely difficult to open and then didn't always lock properly. Despite highlighting some of these issues to the hotel, the problems remained for the duration of my stay and if I had been staying in the city any longer I would have found another hotel.

  • Stayed May 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JHG22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 19 May 2010

We stayed at this hotel for 2 nights whilst visiting the Kirchner Exhibition at the Stadel museum.
We found the staff to be very friendly and helpful. The room was clean, could do with a bit of updating perhaps. Nice touches with the free minibar (restocked daily with OJ, beer, still and sparkling water and Pepsi), a huge platter of fruit on arrival in our room, good breakfast selection - served from 5am-11am, free internet in the business centre.
Didn't have any problems with the room key (touch the fob to the lock and turn clockwise once the light goes green).
About 15 mins walk to the old town and museum areas, the hotel is just opposite the south entrance to the train station. Our room was at the back of the hotel, sixth floor and quiet. Was just right for a couple of nights.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SouthamptonNaomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 bubbles Reviewed 19 May 2010

We chose this hotel mainly due to the close proximity to the train station for an early ride out of Frankfurt next morning. Positives :
1. Excellent excellent excellent location from main train station, even when we have to drag 2 very large luggage!
2. It is also a nice 30 min stroll or 2 stations away from old town & Zeil shopping street. I think people must be walking fast without stopping in order to reach in 15 min.
3. All staff speak good English. The girl who check us in has no smile & show no emotion, but the rest of the staff after her shift are helpful and friendly.
4. We asked for a high flr good view room & had 820 with a somewhat courtyard & city view. The beds are clean & very comfortable, probably due to our red-eye flight ☺
5. The 8 free juice/Pepsi/sparkling water/beer in the room are wonderful! Especially useful after a 14hr flight & just checkin to the city.
6. Breakfast selection is very good for European standard, with varieties of hot & cold food, also started early enough for us to catch our train ride.
7. Free wifi in room don’t work but there are some PCs & printers on the ground floor.
8. There’s coffee/tea/snacks available in the lobby during afternoon. After that, hot water is available too.
All others are fair & average, more like a budget hotel. Negatives :
1. The water drainage in the standing bath not working at all! I was worried from reading past reviews & can only say we are unlucky to get it too.
2. The room key is unique. The staff should have informed every guest how to use it during checkin, so we could save a trip down to reception and waited outside the door for someone to help.
IMO, it is good enough for 1 or max 2 night stay only.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PoppyJn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 bubbles Reviewed 14 May 2010

We stayed at this hotel for a week and only returned a couple of days ago. The hotel was adequate but really not worth the money that we paid for it. On the plus side it was clean and the breakfast was good. However it had no atmophere, the staff were not friendly and when asked a question always directed you to the tourist information in the main hauptbanhof (railway station) which was only a few minutes walk away. As an overnight stay or for a business trip this would be ok but do not stay here if you want a friendly holiday hotel.

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank perthlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
157 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 13 May 2010

The effects of the Volcanic ash and air cancellations led me to take trains from Vienna to London. I stayed overnight here in Frankfurt, a few metres fromt he station. The hotel is very welcoming and well managed. Check in is swift and they try to offer evrything you need. Free internet, an array of their own PCs and printer, tea or coffee available free of charge in the lobby. Rooms are a bit basic, and bathrooms very tiny, but this is a tourist class hotel not four star. I asked for a bath and was given a room with a tiny hip bath with the taps fixed to shower only. But for an overnight does it matter. Breakfast was more than adequate and when i checked out I was asked if I wanted to take a coffee or anything from the buffet with me! I did not do so but it was a nice gesture knowing I faced a long train journey in diffiuclt circumstances.

  • Stayed April 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steve005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior

Property: Hotel Excelsior
Address: Mannheimer Str. 7 - 9, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#13 Best Value Hotel in Frankfurt
#28 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Excelsior Hotel Frankfurt

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