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“Basic hotel with top value for money”
Review of Hotel Excelsior

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Hotel Excelsior
Ranked #55 of 269 Hotels in Frankfurt
Hasselt, Belgium
Level Contributor
470 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
“Basic hotel with top value for money”
Reviewed 25 June 2010

We stayed 1 night in this hotel to be able to take the train the next morning from Frankfurt main station. As the hotel is opposite to the station, it's just a matter of crossing the street, so very easy.
We booked the hotel online after having checked on tripadvisor. Cost was just 71€ for a double room and inclusive breakfast for 2.
The rooms are basic, of course, yet bed was OK, everything clean, a bathroom with shower and toilet and all you need, and amazing even the minibar was free (see picture for content). WIth such a low price we didn't expect much from breakfast... yet again a major positive surprise: large choice of bread, cheeses, jam/marmelade, charcuterie, salmon, even cooked breakfast and eggs. Also an espresso machine where you could get your cappucino at no extra cost was present.
Staff at reception was very friendly and helpful. In the lobby you had free WiFi.
It's a 15min walk to the Frankfurt city center.
The hotel has a secured closed car parking which is at a lower cost than the open air parking next to the train station.
This hotel has an exceptional value for money. It's not the fancy hotel to stay at for a touristic trip to Frankfurt, yet will fulfill all needs you have for a short stay.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
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English first
Australia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2010

We paid about $Au110 a night for a room. Hotel's just 60m from Frankfurt's main railway station and while there's nothing particularly scenic about the local area, it's about 200m from the local Greenline Tour office and there are plenty of restaurants in walking distance.
Room was comfortable and clean, bathroom had shower and bath, free minibar (2 beers, 2 pepsis, 2 orange juice, water (still and sparkling) replenished every day), free ironing service for one shirt and one pair of pants each day, and nice coffee and delicious cake every afternoon in the lobby. Hot breakfast was included and a neighbouring hotel provides room service meals at reasonable prices.
Staff were very friendly and knowledgeable.
Only downside was (apparent) lack of air conditioning (apologies if it was there but we didn't notice it) - not sure if it would be great in summer because while you can open windows not a lot of airflow into the room.
There's a great German restaurant about 500m away, delicious Indian place around the corner and Korean/Japanese down the street and a couple of 7/11-type stores nearby plus all the shops at the railway station, which is just 14 minutes abd about 4 Euros by train from the airport.
There's a laundromat about 500m away, although area seemed a little rough and probably best visited during the day.

Stayed June 2010, travelled as a couple
Helpful?
Thank ZebideeAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2010

This hotel is located directly across the street from the Frankfurt train station. We flew in and out of Frankfurt and stayed here the night we landed and the night before we left. Perfect for what we were looking for; affordable, convenient, and free internet. Plus the Mini Bar is FREE with beer, soda, juice, and water, and the included breakfast was pretty good too!!!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l_grein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 28 May 2010

I stayed at Hotel Excelsior for three nights and whilst the staff were friendly and the breakfast was fairly good, the hotel is in some serious need of refurbishment. My room was dingy and dirty, one of the windows was broken so wouldn't open, the bathroom needed a really good clean and the bedroom door was extremely difficult to open and then didn't always lock properly. Despite highlighting some of these issues to the hotel, the problems remained for the duration of my stay and if I had been staying in the city any longer I would have found another hotel.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JHG22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
Level Contributor
5 reviews
3 hotel reviews
Reviewed 19 May 2010

We stayed at this hotel for 2 nights whilst visiting the Kirchner Exhibition at the Stadel museum.
We found the staff to be very friendly and helpful. The room was clean, could do with a bit of updating perhaps. Nice touches with the free minibar (restocked daily with OJ, beer, still and sparkling water and Pepsi), a huge platter of fruit on arrival in our room, good breakfast selection - served from 5am-11am, free internet in the business centre.
Didn't have any problems with the room key (touch the fob to the lock and turn clockwise once the light goes green).
About 15 mins walk to the old town and museum areas, the hotel is just opposite the south entrance to the train station. Our room was at the back of the hotel, sixth floor and quiet. Was just right for a couple of nights.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthamptonNaomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 May 2010

We chose this hotel mainly due to the close proximity to the train station for an early ride out of Frankfurt next morning. Positives :
1. Excellent excellent excellent location from main train station, even when we have to drag 2 very large luggage!
2. It is also a nice 30 min stroll or 2 stations away from old town & Zeil shopping street. I think people must be walking fast without stopping in order to reach in 15 min.
3. All staff speak good English. The girl who check us in has no smile & show no emotion, but the rest of the staff after her shift are helpful and friendly.
4. We asked for a high flr good view room & had 820 with a somewhat courtyard & city view. The beds are clean & very comfortable, probably due to our red-eye flight ☺
5. The 8 free juice/Pepsi/sparkling water/beer in the room are wonderful! Especially useful after a 14hr flight & just checkin to the city.
6. Breakfast selection is very good for European standard, with varieties of hot & cold food, also started early enough for us to catch our train ride.
7. Free wifi in room don’t work but there are some PCs & printers on the ground floor.
8. There’s coffee/tea/snacks available in the lobby during afternoon. After that, hot water is available too.
All others are fair & average, more like a budget hotel. Negatives :
1. The water drainage in the standing bath not working at all! I was worried from reading past reviews & can only say we are unlucky to get it too.
2. The room key is unique. The staff should have informed every guest how to use it during checkin, so we could save a trip down to reception and waited outside the door for someone to help.
IMO, it is good enough for 1 or max 2 night stay only.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PoppyJn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 14 May 2010

We stayed at this hotel for a week and only returned a couple of days ago. The hotel was adequate but really not worth the money that we paid for it. On the plus side it was clean and the breakfast was good. However it had no atmophere, the staff were not friendly and when asked a question always directed you to the tourist information in the main hauptbanhof (railway station) which was only a few minutes walk away. As an overnight stay or for a business trip this would be ok but do not stay here if you want a friendly holiday hotel.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank perthlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior

Property: Hotel Excelsior
Address: Mannheimer Str. 7 - 9, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#7 Best Value Hotel in Frankfurt
#28 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Excelsior Hotel Frankfurt

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