I stayed in this hotel from 28 May to 31 May as a stopover to catch my plane back to KLIA and Perth. The room was dark and gloomy when I checked in at 8pm at night. The bathroom sink was semi-blocked and so also the bath, so I didn't have a shower for 2 days. I tried to change my room on 29 May but the Nepalese girl told me that no rooms available and all the rooms are the same. So early on 30 May at 10.30am again I went to ask for a room change to the renovated rooms on 7th floor.
Again this girl from Nepal said no room. So I asked to speak to her boss, and she pretended to go in to ask her boss and again came out saying not possible. So I ask her to ask her boss to come out since he is in the room just 5 feet behind the front desk. He came out and I told him how he can easily change my room without any issues or problems. Reluctantly he has no choice but to change my room to the 7th floor for me! I do not recommend this hotel to anyone (except back-packers) and I won't stay in this hotel again because I know of much better hotels in Frankfurt than this gloomy dark hotel with sub-standard bedrooms!
- Official Description (provided by the hotel):
- The Novum Hotel Imperial is a modern hotel in the heart of Frankfurt. In the immediate vicinity of the palm-filled gardens, it offers itself as an ideal base for guests who prefer a central location.All rooms are very comfortable and tastefully decorated. Here, discerning guests will feel guaranteed wohl.Die rooms are equipped with free wireless Internet access and are therefore particularly suitable for your business trips to Frankfurt. ... more less
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- Also Known As:
- Best Western Frankfurt
- Frankfurt Best Western