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The Westin Grand Frankfurt
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Reviews (1,473)
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All reviewsexecutive clubheavenly bedkonstablerwache stationnespresso machinethe main shopping streetvery nice hotelchristmas marketshopping areathe location is perfectan upgrades bahnbreakfast buffet isearly checkbusiness tripzeillobbystarwood
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Reviewed 30 September 2012

First my disclaimers: room rates were based on points and my experience has the SPG gold attached to it so it might be a bit skewed in our favor. I loved this hotel and its price LOL.

This was our start and end point on our 10 day tour of Germany. The hotel itself is very clean; the rooms on the 5th floor facing the "garden" area are spacious enough and comfortable. The staff gets a 98% of 100 since we did run into a couple of valet/concierge who couldn't be more bothered by our questions, but every hotel has 1 or 2 of these folks.

The location is FANTASTIC. You are steps away from an SBahn (Konstablewache) and right on Ziel St for walking, dining and shopping. You can get to a Starbucks in under 10 minutes and a daily open market with all kinds of great food and pastries. I mention this because WIFI is still free at the Starbucks and some other coffee shops near the hotel. If you can find the Starbucks you find the open market street. And there are many, many choices to dine just a few more steps from there. The Opera and Arts districts are about a 15/20 min walk and filled with dining options.

We were in the old town area in 15 minutes and were able to take a bus tour and walking tour from there. One of our best meals was behind the church in old town. I can't remember the name, but find the "cathedral" in old town and go behind it. Its a beer pub/restaurant attached to a hotel. YUM!!!

We came back to this hotel on our way back to the US and nothing had change. Quiet, clean and comfortable. I would certainly stay here again. And thank you to the staff for responding to all of our e mails and giving us such great info. We hope to see you again sometime soon.

Room Tip: Sign up for an SPG credit card that awards you point and gives you gold status. This will help with the price of the hotel and for an upgrade will worth it. Request and upgrade anyway and just pay the price, but do it by e mail and before you get there. If you want more quiet, ask for a room on the "garden" side and off the main street.
  • Stayed: August 2012, travelled as a couple
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Thank yumyumguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko B, Geschäftsführer at The Westin Grand Frankfurt, responded to this reviewResponded 11 October 2012

Dear Yumyumguy,

Your feedback could not have been any more inspiring and we would like to thank you for having taken a moment of your time!

We are very pleased that you choose Frankfurt and our hotel as a start and end point for your Germany tour. A big thank you for your fantastic compliments which will certainly motivate and encourage the entire staff.
It is our highest aim to make our guest’s life easier while staying at the Westin Grand Frankfurt and we try to be our best in creating the perfect Westin feeling, which is supposed to be personal, instinctive and of course renewing.

We hope to welcome you soon again, giving us the opportunity to show you more of Frankfurt and to provide you with insider tips on the city.

Best greetings to Dallas.

Heiko Buchta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2012

If you stay at a Westin you know what to expect. Great service, beautiful interiors, comfortable bed, great shower and clean (if uninspired) rooms. The Westin is no different, but where it really excels is Location. We were in town for the Christmas Market and couldn't have found a closer hotel. Walk out of the Westin, turn right, make your next right at the pedestrian street and then just follow your nose to to gingerbread, mulled wine, and tons of other treats on offer. After 2 years in India this place was heaven! The only issue is that breakfast is really expensive.

  • Stayed: December 2011, travelled with family
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Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko B, Geschäftsführer at The Westin Grand Frankfurt, responded to this reviewResponded 11 October 2012

´
Dear NickH,

A big thank you for your compliments and your honests words!

We hope that we will welcome soon again in Frankfurt – this year’s Christmas Market is coming up! We will certainly find the right arrangement for you and your family.

Looking forward to your next visit!

With best regards,
Heiko Buchta
General Manager

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Reviewed 28 September 2012

Overall this is a very good hotel. The staff are friendly and helpful, the public areas, bar and restaurant good and the rooms are good size and well appointed. The shower is excellent. Breakfast is very good, but also very expensive as is the hotel overall. There is a good Chinese restaurant attached to the hotel, but although the food is good it is not very authentic. This is a good place to stay, but nothing really exciting about it.

  • Stayed: September 2012, travelled on business
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Thank MyReview186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko B, Geschäftsführer at The Westin Grand Frankfurt, responded to this reviewResponded 11 October 2012

Dear MyReview186361,

Thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your feedback.

It is very nice to read your compliments about the service and the facilities of our hotel, We continuously focus on improving our performance and keep it at the highest possible level and therefore, we take your comments very seriously.

I do hope that we get the opportunity to welcome you back in a not to distant future.

With best regards,
Heiko Buchta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2012

This property is what you'd expect from a Westin – not a remarkable design, but good location and service. The rooms are relatively spacious and clean, although the bathrooms were a little more spartan than you might expect (combo tub/shower with the European-style partial pane of glass – rather than a full enclosure). Now that I think of it, I'm not sure I got the Gold upgrade when I checked in. Maybe that would have made a difference.

The price of the wi-fi can really add up (€16 for a "standard" connection, €24 for high-speed when I was there). For my 6-day stay, it totalled €96. Paying extra for internet never fails to irritate me. At least you can have more than one device on the same connection. My next stop was the Sofitel in Luxembourg where the wi-fi AND mini-bar are complimentary. What a difference. Maybe I'm going to have to re-think my Starwood loyalty.

The breakfast bar and executive lounge we both well appointed. Surrounding the hotel there's a large shopping area, with many restaurants. Colleagues said the nearby Thai and Japanese restaurants were wonderful.

  • Stayed: September 2012, travelled on business
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko B, Geschäftsführer at The Westin Grand Frankfurt, responded to this reviewResponded 11 October 2012

Dear DavidS,

Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us, because they help us to monitor and improve our standards.

Our hotel is indeed a very convenient location – and we do our best to comfort travelers as much as possible during their stay. Your kind words are a great motivation for our staff.

Regarding the internet, free wi-fi connections are included in our Westin Executive Club. We will certainly find the right arrangement for your next stay with us.

Best greetings to SFO.
Heiko Buchta
General Manager

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Reviewed 20 September 2012

The desk staff could not have been more helpful, time and time again. I stayed here for five days and needed help on many occasions. Each time the staff was eager to assist me and went out of their way to make sure I was happy.

The location is excellent, right in the middle of everything and a ten minute commute to Messe (where most conventions are held.) There are great restaurants close by as well.

I highly recommend this hotel.

  • Stayed: September 2012, travelled on business
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Thank LA-Business-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heiko B, Geschäftsführer at The Westin Grand Frankfurt, responded to this reviewResponded 25 September 2012

Dear LA Business Traveller,

What a nice summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us with Tripadvisor.

It makes us quite happy that you are pleased with our services, and that you appreciated so much our assistance.

I hope you will soon make another trip to Frankfurt. We look forward to seeing you!”.

Many greetings to Los Angeles
Heiko Buchta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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