My wife and I recently stayed at the Westin Grand Frankfurt for one week and had an absolutely wonderful experience. We were immediately recognized as Platinum members and received a room upgrade. The entire staff was terrific but two staff members deserve special mention. Mr. Pauolo Santos, Chief Concierge was absolutely fantastic! He took care of everything in advance, including making reservations for the four tours we requested. When we needed to have some things shipped home, Pauolo took our items, had them boxed up and shipped them home for us.
The second outstanding member was Ms.Ana R. Mata Rodriquez, a staff member in the Westin Executive Club. Ana was the consummate hostess, making sure that we had all the amenities at our fingertips. After our first visit to the Executive Club, she greeted us by name, making sure we knew what meals were available that day, took our food orders, and offered great suggestions for sightseeing and tours in the Frankfurt area. Her friendly personality quickly made the Executive Club seem like home!
Both of these Westin Grand Frankfurt employees are fantastic Westin representatives who far exceeded our already high Westin standard expectations. Thank you so much for making our visit extra special!! We will definitely stay here again for our next visit to Frankfurt!
- Official Description (provided by the hotel):
- The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more less
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- Also Known As:
- The Westin Grand Frankfurt Hotel Frankfurt
- Westin Grand Frankfurt
- Westin Frankfurt
- Frankfurt Westin