My wife and I recently stayed at the Westin Grand Frankfurt for one week and had an absolutely wonderful experience. We were immediately recognized as Platinum members and received a room upgrade. The entire staff was terrific but two staff members deserve special mention. Mr. Pauolo Santos, Chief Concierge was absolutely fantastic! He took care of everything in advance, including making reservations for the four tours we requested. When we needed to have some things shipped home, Pauolo took our items, had them boxed up and shipped them home for us.
The second outstanding member was Ms.Ana R. Mata Rodriquez, a staff member in the Westin Executive Club. Ana was the consummate hostess, making sure that we had all the amenities at our fingertips. After our first visit to the Executive Club, she greeted us by name, making sure we knew what meals were available that day, took our food orders, and offered great suggestions for sightseeing and tours in the Frankfurt area. Her friendly personality quickly made the Executive Club seem like home!
Both of these Westin Grand Frankfurt employees are fantastic Westin representatives who far exceeded our already high Westin standard expectations. Thank you so much for making our visit extra special!! We will definitely stay here again for our next visit to Frankfurt!More
- Room Service