I have been staying at Westin Grand for Frankfurt Business Trips since 1996. It’s very conveniently located being a 3 minute walk to Konstablerwache U Bahn Station and the Zeil and a 20 minute pleasant walk to the financial district. The hotel’s lobby ambience is welcoming and the bar remains a strong point. The rooms are large, clean and comfortable and the service is generally OK.
The hotel is clearly geared to the business community and has somewhat ‘rested on its laurels’ over the years. Despite a few face lifts in the lobby and bar area’s, the rooms are not comparable to some of the other ‘high end’ hotels in the city in terms of facilities (e.g. WiFi, IPOD Docks). The bathroom is OK but the ‘mind of its own’ shower head still has a tendency to spray more water on the bathroom floor than your body.
I had a warm, friendly welcome at check in. However, check out took too long due to the fact that I had been charged for a breakfast I had not taken. It took a while for me to convince the lady at front desk this was the case or for ‘the exception’ to be handled efficiently.
Overall, the Westin Grand remains a good, solid bet for the business traveler and on my preferred list of Business hotels to stay, but maybe no longer at the top.More
- Room Service