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“Location wins”

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The Westin Grand Frankfurt
Ranked #34 of 269 Hotels in Frankfurt
Certificate of Excellence
Cheshire, U.K
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Location wins”
Reviewed 31 March 2014

The location was very good indeed: close to Zeil and train/metro station.
Public areas were clean and fresh.
The room was rather standard in terms of decor and facilities. A rather tired and slightly grubby Nespresso machine did not impress, nor the (very well used) hairdryer (not wired in but plonked in a wardrobe) - I question the official (?) 5 star rating - BUT the bed??? Supremely comfortable...I'm even considering buying one from the Westin store...
Did not have breakfast - as other reviewers have said, 33 euros is rather steep and there is so much available in the area!

Room Tip: As high a floor as possible: busy central location
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sheena099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 4 April 2014
Dear sheena099,

Let met hank you for your valuable feedback and and therewith giving us the possibility to further improve.
I am sorry to read that some equipment was not up-to-date which we will check immediately.
Regarding breakfast buffet - we also recommend our à la carte Restaurant GrandSeven in Lobby to have continental breakfast or individual breakfast items at your choice.

We are most grateful for your compliments on the "Westin Heavenly Bed".
Looking forward to welcoming you again at the Westin Grand Frankfurt.
With best regards,
Sandro Bohrmann
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
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English first
Midrand, South Africa
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 March 2014

Best breakfast buffet I've ever had anywhere. Loved it. One minute walk away from the subway and amenities. The pool and gym on the top floor don't offer any wide views of the town, but they are free and there's bar right opposite the pool : D

Room Tip: All the rooms are good I reckon. Get a room closer to the elevator to avoid long walks.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Terence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 4 April 2014
Dear Terence,
This is a fantastic compliment for our breakfast buffet and I would like to thank you on behalf of the entire team.
Hoping to welcome you soon again at The Westin Grand Frankfurt.
Best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 March 2014

I've stayed here a few times while on business trips to Frankfurt, both on standard as well as executive floor rooms. The rooms are pretty much the standard you would expect from any such hotel on the Starwood chain, although more spacious then I was expecting. The swimming pool is worth a visit, and I find it to be a great way to start the day. The exec lounge has a well replenished bar and constant buffet, although I didn't use it much as the "full" breakfast was already included in my room rate. The lounge with the bar on the ground floor is a nice place to have a drink at the end of the day with colleagues.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dfvital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 March 2014
Dear "dfvital",

let me thank you for having taken a moment to summarzie your 'Westin impression and for sharing it with us and the Tripadvisor communicty.
We love being your host.
Hoping to welcome you back soon,
Best regards,
Sandro Bohrmann
General Manager
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Milano
Level 6 Contributor
367 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 440 helpful votes
Reviewed 22 March 2014

The hotel rate is a little bit expensive. It might be better if they have some business plan good for business purpose.
Breakfast buffet : At 33EU per day this was very expensive
The roos is normal
Very elegant the hall and lounge bar.
I used the gym and pool.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luboldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 March 2014
Dear LuigiU159,
Thank you for sharing your thoughts and impressions with us. We loved to read that you enjoyed your stay with us.
As for breakfast, we may recommend our continental breakfast or à la carte à the GrandSeven Restaurant.
Hoping to welcome you back soon,
With kind regards,
Sandro Bohrmann
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noida
2 reviews
Reviewed 22 March 2014

very nice location, very close to a big market and the main commercial district. Th indoor pool was amazing and it was a pleasure to use it with outside temperatures close to freezing point. The staff was helpful and courteous

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ankitkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 March 2014
Dear "akitkhan",
As you may imagine your compliments are a tru delight for the entire team of The Westin Grand Frankfurt and we are glad you you experienced such a nice time with us, especially at the indoor pool.
Hoping to see you again soon in summer with warmer temperatures.
All the best,
Sandro Bohrmann
General Manager
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Atlanta, Georgia
Level 5 Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 March 2014

We were in Greece and Italy before we got to Germany. The whole trip we did not have any great hotel until we got to this one. Very nice hotel, nice room, nice bathroom, super comfortable bed. Excellent location. So close to the major shopping! Really enjoyed it!

Room Tip: I think all rooms are good. Very nice hotel.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danielbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 March 2014
Dear "Danielbaby",
It is such a big compliment and I would like to thank you for this gesture.
This is certainly a new movitation for the entire team. Looking forward to welcoming you soon again.
With kind regards,
Sandro Bohrmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nixa, Missouri
Level 5 Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 March 2014

Just returned from a two night stay here and we were very pleased with our stay. We were able to check in early and get a late check out which was nice. We splurged and had a drink in the beautiful lobby bar- they were made well so it was worth it. Like most hotels in the heart of the city the wi-fi in the room has a cost and the parking was a bit pricey but these were the only cons.We also went to the spa it was nice but a but small, however they did manage to pack in a nice changing room with lockers, a pool sauna, and even a bar. It was close to the major shopping area and within walking distance to walk along the river. Overall fabulous customer service comfortable, clean and well decorated rooms. We will stay there again for sure!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephaniel0447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 March 2014
Dear "Stephanie0447".

this sounds like you had a great time at the Westin Grand Frankfurt and of course in the city of Rankfurt. We are delighted to see your positive review and thank you for your effort.
Nowadayys only people can make the difference and we are proud of our talented and motivated colleagues.
As for parking, a nearby public parking is an alternative.
We are looking forward to welcoming you back in the nearest future and send you warm regards.
With best regards,
Sandro Bohrmann
General Manager
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Additional Information about The Westin Grand Frankfurt

Property: The Westin Grand Frankfurt
Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#25 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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