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“Excellent”

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The Westin Grand Frankfurt
Ranked #35 of 269 Hotels in Frankfurt
Certificate of Excellence
Hertford, United Kingdom
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent”
Reviewed 10 June 2014

Our short stay in this hotel was very pleasant. The swimming pool and leisure facilities were awesome. The location was brilliant lots of bars and restaurants nearby. The staff were very friendly and helpful and valet parking is always a bonus when you've had a long drive and just want to check in!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 13 June 2014
Dear Tiffany S,
On behalf of the entire team I would like to thank you for your amazing compliment. This definitely made our day and we will keep a smile on our faces!
Looking forward to welcoming you soon again.
'With best regards
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
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1,350 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Israel
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014

The hotel is very luxurious with nice and spacious rooms, the bed was very comfortable and I particularly like the Nespresso coffee machine in the room.
The location is perfect : right next to the wonderful shopping area of "Zeil Street" and within walking distance to the old town. A great choice if you are coming for a short time.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdmoniO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 11 June 2014
Dear AdmoniO,
What a wonderful summary of your time spent at the Westin Grand Frankfurt and here is our big Thank you for sharing this feedback with us.
Indeed, we are located in the city of Frankfurt, right near the shopping street "Zeil" and all the sightseeings are at walking distance.
I hope you will come back on another trip to beautiful Frankfurt, and in the meantime, we wish you all the best,
Kind regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LaGrange, GA
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2014

Agree w all the positive things reported regarding this property. Staff esp. cordial and helpful. The Lounge was a very nice asset: white & red wine, soft drinks, and several kinds of beer. Omelets to order in the AM. Mostly different menu for lunches and dinner daily (stayed for 8 days, so got a pretty good overview). Penthouse suite OK, not as impressive as one might imagine, but certainly acceptable. Hotel very quiet and even when hosting fairly large meetings, there is little disruption to the guests.
Only one complaint: Couldn't sit in the Dusenberg(!!)

Room Tip: don't think there are any really bad choices
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiaShrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 11 June 2014
Dear GeorgiaShrink,
What else can I say than THANK YOU for such a great compliment!
Your opinion counts a lot for us and is highly motivating for the entire team.
We are delighted that you like the oldtimers presented in our lobby and indeed the oldtimer Duesenberg from 1929, 265 PS, is something very precious and special. I am very sorry that you could sit in it!!
Best regards,
Sandro Bohrmann
General Manager
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dublin
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

Stayed for two nights a few weeks ago on a group trip to see Tristan ind Isolde at Oper Frankfurt. Rooms were lovely, and clean. Love the colouring. Staff very friendly and helpful. Internet was ridiculously expensive, and not at all fast enough to be charging such prices. In this day and age, internet should be free. Other than that, I had a lovely time here, will come back when in town.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mllelola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 6 June 2014
Dear "mllelola",
Let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community
We appreciate very much your feedback and we love being your host!
Hoping to welcome you back soon.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 6 Contributor
184 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 June 2014

We can't recommend this place more. The interior is very cool and modern, and the rooms were immaculately clean and spacious. Staff couldn't have been nicer. The hotel restaurants and bar are also very good, and the prices are very reasonable. The location is fairly central to town, and it is quite close to the river. It is about 20-25 minutes walking to the train station, and about a 15 minute drive to the airport. Would stay here again in a heartbeat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 6 June 2014
Dear Jason C,
What else can I say, we are absolutely delighted to read your fantastic comments. It is wonderful to see you enjoyed your time spent with us. We hope you had a pleasant and safe journey back home and we look forward to welcoming you back soon.
Best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014 via mobile

Nice location, excellent facilities the staff were friendly and cordial. The room was nice with all necessary amenities. The hotel is very close to the old town which house very old architecture. The walk to the river hardly takes more than 10 minutes. The only issue was all the programs in the TV are in German, which I could not enjoy. There were also good local and international restaurants nearby.

Stayed June 2014, travelled on business
Helpful?
Thank Rajesh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 6 June 2014
Dear Rajesh N,
As you may imagine your compliments are a true delight for the entire team of the Westin Grand Frankfurt and we are glad you experienced such an inspiring time with us.
In fact, we are looking for more English movie channel in addition to the existing English news channel. Hooping to welcoming you soon again.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

This review covers my last three stays at the Westin Grand this year and my overall impression is really positive. The rooms were very clean, comfortable and in a good state of repair. One time, I had a room facing the main street and I was surprised that I couldn't hear any streetnoise at night. When staying there a couple of years ago, I had not been very impressed with the room which was one of the factors for my downbeat review; but - the room back then was either not representative of the overall hotel or they have done some work. Either way, I think it is a great place to stay if you are in Frankfurt. The staff are very friendly and accommodating and the bar is a nice place to chill out at night.
Haven't checked out the restaurant this time; had breakfast at the bakery in the little street at the back of the hotel which is great. Also, the hotel benefits from its central location in the city centre and there is a wealth of restaurants close by where you can have lunch or dinner.

Room Tip: Ask for a room facing the inner courtyard.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wolfman92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 6 June 2014
Dear Wolfman92,
Thank you so much for the very motivating words you found to share a compliment with us. It was a great pleasure for us to host you during your visit in Frankfurt. I am happy to see that you enjoyed your stay and appreciated our serviicves.
We are already looking forward to welcoming you back soon and wish you a wonderful summer.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grand Frankfurt

Property: The Westin Grand Frankfurt
Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#26 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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