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“very god hotel in Frankfurt”

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The Westin Grand Frankfurt
Ranked #34 of 269 Hotels in Frankfurt
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“very god hotel in Frankfurt”
Reviewed 18 June 2014

we stayed at this hotel in May for 8 nights. We liked very much service and the room. Anyway I think that they should not charge for room wifi use inside the room , it is free in most of luxury hotel. Breakfast is good but expensive. If you want a cheaper option you will find good options nearby, on the street behind the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luiz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, Geschäftsführer at The Westin Grand Frankfurt, responded to this review, 26 June 2014
Dear Luiz M,
Let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community!
With regard to wifi/internet, we would like to recommend our room category "Grand Deluxe" where free internet is provided also in the room- in addition to lobby and restaurant area.
We hope to welcome you again on your next trip to Frankfurt.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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1,352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
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Fredrikstad, Norway
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 June 2014

The rooms were a good size, the hotel was in a great great location and the staff was friendly. Walking distance to everyting we wanted to see. - We paid less than 100 euro and felt like it was a very good value.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmericaninNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, Geschäftsführer at The Westin Grand Frankfurt, responded to this review, 26 June 2014
Dear "Americani",
Thank you for takding the time to share with us and Tripadvisor your positive evaluation. Indeed, we are very centrally located and you can find at walking distance all major sightseeings and the famous shopping street "Zeil".
Hoping to welcome you soon again.

With best regards,
Sandro Bohrmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
93 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 June 2014

The hotel's best part are the helpful and very friendly staff! The location is very central and shopping and restaurants are around the hotel. The rooms are ok, nothing special and a kind of older age but clean and for one or two nights ok. The size of the standard room is more on the smaller side but the sleep quality is good. One minus point is this gravy price for the internet! You pay 6 Euros for one hour and even when you are a Starwood member you pay! That's not customer friendly and could be a reason not to use Starwood hotels. The Hyatt member card and some other chains too gives you free internet all over the world. Overall a good city hotel and the price / value is ok.

Room Tip: Get a back yard room, quiet and sunny.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hahee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 17 June 2014
Dear Hahee,

Thank you for taking the time to share your evaluation and impressions. We are pleased that you enjoyed your stay with us.Our hotel is indeed at a very convenient location, just next to the shopping street "Zeil" and the major sightseeings like the old Operat and the "Römer". Your comment regarding internet charges is taken up for our future strategies. However, so far internet is included in the room category "Grand Deluxe" and is free in the lobby for all guests.

Hoping to welcome you again at the Westin Grand Frankfurt.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014 via mobile

I can truly say this is one of the best places to stay in Frankfurt. Very handy location, very central. The staff are great and friendly- nothing impossible. My room was upgraded to an executive room which was nice. The room was clean, wit superb bedding. Will be staying here again when in Frankfurt

Stayed May 2014, travelled solo
Helpful?
1 Thank SReam0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 13 June 2014
Dear SReam0n,

Wow - what a wonderful compliment for our hotel and the entire team -
Looking forward to welcoming you soon again.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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Hertford, United Kingdom
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 June 2014

Our short stay in this hotel was very pleasant. The swimming pool and leisure facilities were awesome. The location was brilliant lots of bars and restaurants nearby. The staff were very friendly and helpful and valet parking is always a bonus when you've had a long drive and just want to check in!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 13 June 2014
Dear Tiffany S,
On behalf of the entire team I would like to thank you for your amazing compliment. This definitely made our day and we will keep a smile on our faces!
Looking forward to welcoming you soon again.
'With best regards
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014

The hotel is very luxurious with nice and spacious rooms, the bed was very comfortable and I particularly like the Nespresso coffee machine in the room.
The location is perfect : right next to the wonderful shopping area of "Zeil Street" and within walking distance to the old town. A great choice if you are coming for a short time.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdmoniO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 11 June 2014
Dear AdmoniO,
What a wonderful summary of your time spent at the Westin Grand Frankfurt and here is our big Thank you for sharing this feedback with us.
Indeed, we are located in the city of Frankfurt, right near the shopping street "Zeil" and all the sightseeings are at walking distance.
I hope you will come back on another trip to beautiful Frankfurt, and in the meantime, we wish you all the best,
Kind regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LaGrange, GA
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2014

Agree w all the positive things reported regarding this property. Staff esp. cordial and helpful. The Lounge was a very nice asset: white & red wine, soft drinks, and several kinds of beer. Omelets to order in the AM. Mostly different menu for lunches and dinner daily (stayed for 8 days, so got a pretty good overview). Penthouse suite OK, not as impressive as one might imagine, but certainly acceptable. Hotel very quiet and even when hosting fairly large meetings, there is little disruption to the guests.
Only one complaint: Couldn't sit in the Dusenberg(!!)

Room Tip: don't think there are any really bad choices
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiaShrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 11 June 2014
Dear GeorgiaShrink,
What else can I say than THANK YOU for such a great compliment!
Your opinion counts a lot for us and is highly motivating for the entire team.
We are delighted that you like the oldtimers presented in our lobby and indeed the oldtimer Duesenberg from 1929, 265 PS, is something very precious and special. I am very sorry that you could sit in it!!
Best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grand Frankfurt

Property: The Westin Grand Frankfurt
Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#25 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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