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“Westin Grand Frankfurt - Great Location and Awesome Staff”

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The Westin Grand Frankfurt
Ranked #28 of 268 Hotels in Frankfurt
Certificate of Excellence
Houston, Texas
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Westin Grand Frankfurt - Great Location and Awesome Staff”
5 of 5 bubbles Reviewed 30 July 2014

I have stayed at the Westin Grand Frankfurt twice and it gets better and better with each visit. The location is fantastic and is adjacent to a Sixt Car Rental location as well as the main downtown shopping district of Frankfurt. The staff is extremely friendly and was able to assist me with my tours of Germany. The Concierge Desk knows Germany very well and was able to arrange just about anything.. The hotel has a wonderful indoor pool located on the top floor. It is enclosed and there is an awesome steam room and sauna, The sauna is co-ed and clothing is optional. Lots of Luthansa and United flight attendants in there without there uniforms. This place had a great breakfast buffet and the rooms are very clean.. There is very good security in the elevators and require key access. This place is a sure thing.

Room Tip: All rooms are good.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 6 August 2014
Dear John S,
Your feedback could not have been any more inspiring and we would like to thank you for having taken a moment of your time!
It is our highest aim to make our guests life easier while staying a the Westin Grand Frankfurt and we try to be our best in creating the perfect Westin feeling, which is supposed to be personal, instictive and of course relaxing.

Again a BIG THANK YOU for your compliements!

All the best from sunny Frankfurt
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,313 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Westbury, United Kingdom
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 29 July 2014 via mobile

Don't look to closely at the Decoration or appliances , the Coffee machine, hair drier did not work in our room 6 Euros for 1 hour internet is a rip off. The hotel claims to have all the clam and glitter. But fails to deliver the goods, my advice stay somewhere cheaper you will get better value for money.


Stayed July 2014, travelled as a couple
Helpful?
Thank TBone147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 5 August 2014
Dear TBone 147,
Thank you for sharing your impressions and your constructive feedback with us.
Our guests' opinion and experiences count hte most and we have taken up the points you suggested to be improved. Regarding internet, we offer free wifi connection in our lobby and in the restaurants.
We hope that you will give us another opportunity,
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

This hotel's location is fantastic --very central, just around the corner from the Zeil (street mall) and a 5 minute walk or jog to the beautiful Main river pathways. The service at the front desk and concierge were excellent, and the room was generally comfortable. But housekeeping and maintenance standards are not what they should be. The front door of my room looked somewhat battered at the bottom, carpets in hallways appeared to need a good cleaning, and dirty water stains appeared under glass in my room on tabletops. The first set of towels I was given were not up to the usual fluffy white Westin standard either --looked somewhat grey and overused. Overall, I would stay there again just because of location but I'd recommend they beef up their standards.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Canadiangirl52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 29 July 2014
Dear Candiang,
Thank you for sharing your thoughts and impressions with us. We are pleased to hear that you enjoyed your stay with us, and preferred our very central location. Not only the shopping area is around the corner, all major sightseeings can be reached by foot, even the river Main where it is great to jog along, is at a very short walk from the hotel.
We are sorry to read that the housekeeping and maintenance standards were not up to your expectations. Please be assured that appropriate measures have been taken to avoid such shortcoming in future.
Hoping to welcoming you soon again.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2014

We stayed here on the first night of our honeymoon before travelling across Europe and Asia. The hotel is well located in the centre of Frankfurt close to the main shopping district, not far from the old town or CBD either. There is plenty of choice in terms of places to eat nearby to the hotel as well with a range of cuisines on offer.

The hotel itself is brilliant and offers everything you would need and expect from a hotel of this standard. We were impressed with the swimming pool and gym facilities and the room itself was very comfortable. The breakfast buffet was excellent and offered a huge range. There is also champagne on offer to have alongside so why not!

Overall, we left very impressed with the hotel and would definitely stay again.

  • Stayed September 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank K1_James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 1 August 2014
Dear K1 James,
Thank you very much for your most enjoyable review about your time spent at our hotel.

We are very proud of our team and convinced, that travellers and guests do notice the passion of being a host.. It will e our pleasure to welcoming you back in the near future.
Yours,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

This hotel is beautiful and the room was big and comfortable , the hotel location is very good near shopping area with many restaurants around it , The service was excellent, and the room service was very good , the reception was very helpful .

  • Stayed September 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ALIFAHMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 1 August 2014
Dear Alifahmi,

Many thanks for your feedback and evaluation of your stay with us. We are very pleased that you enjoyed our hotel and appreciate very much your compliments.
Looking forward to welcoming you again in the near future.

With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

stayed on business while coincidentally Germany was thrashing Brazil 7-1 in the soccer World Cup. After watching the first half of the match elsewhere, it seemed the Germans already had things rather under control so I went to the hotel to check in. The bar was understandably packed, with a large screen showing the match. The check-in desk however was nevertheless fully manned, including by one colleague who was German, and despite Germany carrying on scoring relentlessly in the background, never once did the staff attention waver from sorting out my check-in. They were both good humoured and very professional, never looked away, deviated or delayed - I was quite impressed. The match wasn't quite over so I moved to the bar, where despite the crowd, I got served straightaway. The bar staff were particularly knowledgeable about their whiskies. Bedroom was fine, with the usual high class German plumbing which somehow just puts the rest of Europe to shame. Had breakfast in the restaurant at 0800 - unsurprisingly there didn't seem to be many German guests up, but again the place was fully staffed, food was fresh and in fact one of my better business breakfasts in Frankfurt. All in all, this is a good choice for Frankfurt - I'll do it again.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank macnamarajl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 18 July 2014
Dear Macnamara,
Wow - we are really pleased to read your compliments and I thank you on behalf of the entire team who will get a new air of motivation.
It is great to hear that you enjoyed our breakfast as of your best in Frankfurt. Looking forward to welcoming you soon again.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
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El Callao, Venezuela
Level Contributor
196 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

This hotel is beautiful and the room was comfortable, deluxe and quiet. Is located in a convenient area, very close to the restaurants and interesting historical places to visit. It was a great stay I would say.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MMVoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, 11 July 2014
'Dear MMVoss,
I do appreciate your kind words - we are more than pleasant to read your positive comments. thank you for sharing this with us and the Triipadvisor community.
Hoping to see you soon again.

With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grand Frankfurt

Property: The Westin Grand Frankfurt
Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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