I wonder if any Westin in the US is rated five stars? The Westin Grand in Frankfurt/Main is the old "Arabella Sheraton" and I can't help: you can still notice it!
The pool elevator has broken mirrors (inside the lift just used adhesives to keep it together) and many dents on lift-doors (at least our SPG floor). As this doesn't look like it happend yesterday it looks like the hotel management doesn't seem to care or take efforts to fix it (Starwood's policy?)
The room design is the well known standard Westin like around the world, the public areas (decor in the hotel bar, lamps etc.) seems still to be the Arabella decor from 1985 or so....
Service is efficent and fast (our toilett lid had a crack when we entered the room but they managed to repair it within minutes when we were at the pool), we got a room upgrade due to my gold SPG status even it was priceline win (a $90 bid won) and we got invited for cocktail in the bar (no tip needed).
No need to say that they still have a huge charge for Wifi (everywhere, not free in lobby as in US), however pool and Sauna is free of extra charge. Breakfast and Parking overpriced as usual in Hotel chains who rate themselves 5*...
The hotel is in a very good position for both shopping, public transportation and also for airport access with the S-Bahn (no train change needed, subway station is 1min walking).
However I was missing the real 5* feeling (as e.g. in Berlin Marriott), so my evaluation can't be more than average in this case (however recommended)
- Official Description (provided by the hotel):
- The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more less
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- Also Known As:
- The Westin Grand Frankfurt Hotel Frankfurt
- Westin Grand Frankfurt
- Westin Frankfurt
- Frankfurt Westin