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“i don't think i would call it 5 stars”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #38 of 271 Hotels in Frankfurt
Reviewed 26 April 2012

this hotel is not quite a 5 star resort. yes, it is adjacent to the airport, but the rooms need to be a little updated, especially the bathrooms, which seem to have tiles and bath tubs from the 80s. it is great as it is close to a supermarket and just across from terminal 1. there are free apples at reception, kind of a nice touch after a long trip. they are efficient for check in, German style. the rest of the staff is also pretty nice, but the consierge desk is not quite as knowledgeable as I would expect in a 5 star.

  • Stayed: April 2012, travelled with family
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Thank GlobalCitizenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 27 April 2012

Dear ManuelaMarco,

Thank you very much for your review.

The score you gave us is something in between good and bad. I regret that you did not feel entirely at home. Maybe next time you want to book a Superior or Club room to enjoy fresh, new interior for maximum comfort.

We would be pleased if you would stay at our hotel again at your next visit to Frankfurt.

With best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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2,396 - 2,402 of 3,988 reviews

Reviewed 26 April 2012

Stay here about once a quarter - always very good check-in, good bar. Room is slightly old fashioned, but clean and comfortabe. Can be a bit of a hike from the rooms though!!

  • Stayed: April 2012, travelled on business
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Thank smv1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 27 April 2012

Dear smv1981,

Thank you for choosing Sheraton for your stays in Frankfurt. We are very happy to have you as a loyal guest.

You might be interested to know that all our “upgraded rooms” (Superior, Club & Tower rooms) have been renovated. Why not try one of those rooms during your next stay?

Again, thank you very much for your feedback. We hope to welcome you soon again.

With best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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Reviewed 26 April 2012

Flying in from Brisbane to Frankfurt the snow flurries made me glad to have booked here. Walked from the terminal to the hotel. Staff friendly and helpful, particularly on leaving - our luggage was taken to the quick check in close to the hotel. Buffet breakfast, including champagne so well worth staying for!! Dining room was always late opening for breakfast!

Room Tip: pre book your breakfast.
  • Stayed: January 2012, travelled on business
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Thank caminowalker2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 27 April 2012

Dear Camin0Walker,

Thank you very much for staying at our hotel and sharing your feedback with us.

I am happy to read that you mentioned our friendly and helpful staff – we have a wonderful team at our hotel of committed hotel professionals. They work hard to make our guests feel at home during their stay.

What surprises me is your comment about our restaurant “always being too late for opening the breakfast buffet”. They open on time at 06:30 in the morning – I will follow up with our Restaurant team to see what caused the delay. I apologize for the inconveniences caused.

We hope to welcome you soon again at the Sheraton Frankfurt Airport Hotel & Conference Center!

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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Reviewed 25 April 2012

Very good staff, very close to the airport terminal. You cannot listen nothing outside but sometimes you hear others rooms’ doors closing. Very comfortable bed, big rooms.

  • Stayed: April 2012, travelled solo
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Thank TNLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 26 April 2012

Dear TNLS,

We are very pleased that you stayed at our hotel. Thank you very much for posting a review on TripAdvisor.

I am happy to read that you liked our Sheraton Sweet Sleeper Bed. This bed is especially designed to eliminate uncomfortable pressure points that cause tossing and turning. It will improve your circulation for a better night’s sleep. With our Sweet Sleeper Bed you can recover from a long flight, an intense workout or just from a hectic day. I am sure you could enjoy the cozy comfort of the Sheraton Sweet Sleeper Bed.

Dear TNLS, we hope to welcome you soon again at our hotel.

All the best & kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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Reviewed 25 April 2012

I stayed there during a fair for four days in a club room. I was on my own and I got an enormous family room. Internet service was shabby but a new repeater was installed in my room, then everything went fine. Lounge is good, food and drinks selection also - value for money. I will definitely come back.

Room Tip: Book a club room.
  • Stayed: April 2012, travelled on business
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Thank rooie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 26 April 2012

Dear rooie,

Thank you very much for your comment and for taking the time to write about your stay at our hotel.

We are always happy to welcome families and do our best to give them a relaxing break on their journey. I am glad you could enjoy one of our spacious family rooms.

Thank you also for recommending our Club level - on the 9th floor you will find our Towers/Club Lounge with that "special something". In a modern setting, you can adjourn to the Lounge, work, enjoy excellent food, or simply refresh.

We would be happy to see you soon again!

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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Reviewed 25 April 2012

Having previously used airport hotels adjacent to Frankfurt airport (and therefore requiring a minibus transfer) it was a relief to find the Sheraton only a walk away. This hotel exceeds the standards usually associated with airport hotels. Staff were welcoming, the public areas and restaurants were pleasant and the hotel rooms were well designed, modern and appealing. While rooms lacked kettles for boiling water and bathrobes -- both were promptly supplied by housekeeping. A very good sleep was had -- this is a nice quiet hotel despite its location. So if you have a layover and are looking for a better style of airport hotel, this is definitely it. The Sheraton Frankfurt Airport is permanently on my 'Frankfurt' transfer list.

  • Stayed: February 2012, travelled on business
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Thank DrFoxSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 26 April 2012

Dear DrFoxNewcastle,

Many thanks for stopping by at our hotel! I read your review with great pleasure and am very happy that you enjoyed your stay.

Our hotel is right in the center of the airport and offers therefore short ways to the terminals. There is actually no hotel closer to the airport terminals. It surely makes traveling so much easier.

We are happy to be on your “Frankfurt transfer list” and would be delighted to see you soon again.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

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Reviewed 24 April 2012

I stayed there for two nights and I don't have really nothing bad to say about it, except it's rates. It is a luxury, clean and comfortable hotel, that has big rooms with modern design. The breakfast is the best that I have ever tried. Although the hotel is at the airport, you need only 10 minutes by train to get to the city center.

  • Stayed: April 2012, travelled on business
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Thank manos_lianopoulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 25 April 2012

Dear manos_lianopoulos,

Many thanks for staying at the Sheraton Frankfurt Airport Hotel & Conference Center and summarizing your experiences.

Thank you also for mentioning our delicious breakfast buffet - it is indeed one of the best breakfast buffets in Frankfurt! The extensive buffet is an easy start to your day – the best coffee, homemade jams and pastries, something hearty or something light, the finest juices, fresh fruits and culinary surprises will bring a smile to your face.

We hope to see you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range: £89 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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