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“8am check-in for tired passanger about to go to 9am business meeting”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #35 of 268 Hotels in Frankfurt
Shrewsbury, Massachusetts
1 review
“8am check-in for tired passanger about to go to 9am business meeting”
5 of 5 bubbles Reviewed 28 June 2012

This was an outstanding experience. Arrived very early, at 8am, front desk very accommodating allowing me to clean up and be ready for a 9am business meeting. Accomodating, welcoming, friendly, curtieous, efficient check-in AND stay beyond that. Excellent restaurant experience for breakfast and superb dinner! Room was perfect. Highly recommend staying here!!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dinko V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 29 June 2012
Dear DINKO V,

Thank you very much for this wonderful feedback! I am glad to see that we could make an early check-in possible for you. We never fuss about things like that.

We hope you will travel to Frankfurt again in the near future and look forward to seeing you.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,709 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (439)
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English first
Sao Paulo, SP
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 27 June 2012

As frequent traveler, I stayed at this hotel a few times because I had no other option. The service is still not very excellent, but I confess it improved a little. The restaurant at the lobby level offered a tasteful and varied lunch bufffet and room service was ok this time. If you want to use the fixed phone you are in for an adventure. The same with internet use, it is complicated and you must call the operator if you do not want to lose time. I did not visit the bar in the evening, because it was very crowded and it did not look like a bar in a 5 star hotel. If you had to sleep near the airport just for convenience sake, this a good option. But if you can sleep elsewhere in town, you should do it.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALEX N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 29 June 2012
Dear ALEX N,

First of all, thank you for booking our hotel and letting us know about your experiences. I am very sorry for the inconveniences we caused you.

By the way, our bar is currently under construction. A new reopening is planned for September and I am positive that you`ll like the new design. It´s worth another try!

I hope that you will consider staying with us again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

A nice clean hotel where we stayed for a little trip to Germany
clean comfy and worth the value

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davey75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 28 June 2012
Dear Davey75,

Thank you very much for staying at our hotel. We are happy about your report that shows that you enjoyed your stay.

We hope to see you soon again!

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
League City, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 June 2012

I have been coming to this Great Hotel going on 4 years now, and have always been welcomed with the best hospitality any guest could want. The facility is World Class and you get great value.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2012
Dear Don L,

Thank you very much for being such a loyal guest. We really appreciate your positive feedback and can´t wait to see you soon again.

By the way, we really like your photo of our gingerbread during Christmas time. We are always happy to create a feeling of being home especially during this special time of the year.

Many thanks again and see you soon!

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 June 2012

Rooms are ok, clean and functional, though one does question the placement of certain amenities within the room. Not well thought out. Bar was closed! Food is exorbitant and mediocre. Better off eating in the airport mall below the bus station.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauloeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 27 June 2012
Dear Pauloeurope,

Thank you very much for staying at our hotel.

Our Lemons & Limes bar is currently closed due to renovations. During September we will welcome a new fabulous Smoking Lounge and I am sure you will like the new design. In the meantime you can enjoy fancy drinks and cocktails at our Glashouse café.

May I add that we guarantee fresh and high quality food at both restaurants? Therefore I am surprised to read your comments; please contact me with more details about your experiences.

I hope you will give us the pleasure to welcome you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 26 June 2012

The only thing this hotel has going for it is the location, and they get away with the extortion prices because of the location. Upon check in the receptionist took my credit card so we could charge meals to the room. My daughter and I went to "Flavors" restaurant on the main level for lunch and the food was decent but not worth the price. We charged the meal to the room then got 2 frantic phone calls asking us to return to the restaurant to pay cash or give them a credit card. I went back to pay then to the reception to figure out why we couldn't charge it to the room. They took my credit card again and assured me all would work. Later that evening we tried to order a movie (19 euro) which took 3 phone calls and another trip to the reception. We ordered room service and the food was awful. Next time I'm flying through Frankfurt, I will try the Hilton.

Room Tip: Forgot to mention the spa which is over priced and could use some help with atmosphere. They only ha...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobinWebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 27 June 2012
Dear RobinWebb,

I am really sorry that you were so utterly disappointed with your stay. We truly regret the inconveniences caused by entering the wrong payment information in our system and would like to ask for your apology. One of our main tasks here at the Sheraton Frankfurt Airport Hotel & Conference Center is to offer friendly, efficient and always accurate service in all departments of our hotel. To avoid similar incidents to happen in the future we have taken this matter into serious consideration.

If you would consider staying at our hotel again we would be very happy.

Thank you and best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
5 of 5 bubbles Reviewed 25 June 2012

I have stayed several times at the Sheraton Frankfurt Airport Hotel at both the front and back end of trips to Germany. The proximity to the airport and long-range train station is very convenient regardless of the arrival or departure time. The facilities including rooms, restaurants, and fitness centre are excellent, but most importantly the staff (front desk and restaurants) are very customer focus, friendly and very helpful. In fact, on this last trip the staff went out of their way to make me feel welcome and again I would like to say thank you. I will be staying at the Sheraton Frankfurt Airport Hotel on my next trip.

Room Tip: I have stayed a number of times and everytime I have stayed - the rooms have been excellent - regard...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 26 June 2012
Dear Steven W,

Thank you very, very much for your generous feedback. My team will be happy to receive your compliments. I am glad that we could add to your trips to Germany memories by making you feel at home at our hotel.

We hope to see you soon again and send all your friends and family to us when they fly via Frankfurt.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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