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“Comfortable but impersonal” 4 of 5 bubbles
Review of Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #36 of 267 Hotels in Frankfurt
atlanta
Level Contributor
65 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Comfortable but impersonal”
4 of 5 bubbles Reviewed 25 November 2013

This is a very large modern airport hotel. It is impersonal, with seemingly endless people moving about. However, the rooms are comfortable and well-appointed . It is extremely convenient since it is in walking distance from terminal 1 and easily accessed from terminal 2. One negative is there is a charge for internet in your room, although there is free internet in the lobby. Another negative is there can be a very, very long line to check in. However, if you are an spg member, you can go to the ninth floor to check in.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RFSAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 26 November 2013
Dear RFSAtlanta,

Many thanks for posting your review on TripAdvisor. I am happy that you overall had a relaxing stay at our hotel and could continue your journey refreshed and well rested.

We grant free internet use for every guest at our lobby area. For internet usage in the room we offer packages for one hour, three hours or an entire stay. The prices are reasonable compared to our competitors. Guests staying at the Club floor or in a suite can use the internet for free.

We would be very happy if you would give us the pleasure to welcome you soon again.

Best regards,



Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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English first
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 25 November 2013 via mobile

I've stayed at the Sheraton before and had decently modern rooms. This time was like stepping back in time. I am shocked that this is a Sheraton and I am paying this much for one night. I might as well be staying at the Holiday Inn Express for half the price. Service at desk was friendly. Spoke ok English. His German was actually worse so I had to switch to English. But friendly. Wifi is overpriced (would have been free at holiday inn express).
I'm used to 4-5 stars. So it's fair to rank this 2-3 stars for the room.
I don't think anyone had stayed in my room for months. All of the furniture, tv, remote, desk, was coated in a thin layer of dust.
Bathroom looked like a cheap German motel from the late 1980's. Green tile, dated fixtures. I will post the pics.
Proximity to airport is what allows the Sheraton to get away with this.
Next time I will try the brand new Hilton that is right next door.

Stayed November 2013, travelled on business
Helpful?
1 Thank Chasbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 26 November 2013
Dear Chasbear,

Thank you for choosing Sheraton for your stay in Frankfurt. Your stay was unfortunately not as relaxing as expected, and I regret that we did not make you more comfortable. Our housekeeping staff normally does a very good job, but it seems that your room slipped someone`s attention. I will immediately follow up on this important issue.

Our hotel first opened its door in 1975 but has since then undergone several huge modernizations. All our Superior, Club and Tower rooms have been refreshed and we just finished the renovation of our boardrooms a month ago. We will surely never stop renovating this big building but simply cannot update the entire hotel every few years.

We hope you will give us a new chance and will do our best to make your next stay much more comfortable.

Best regards,


Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

Very convenient and the room are nice and wide.
The connection w/ the terminal is easy and a direct path.
Good restaurant and also a good fitness center.
Clean and safe place.
I was traveling for business and had a connection in the next day, so the hotel was very good for my purpose.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marcos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 25 November 2013
Dear Marcos M,

I would like to thank you very much for staying at our hotel. I appreciate the time you took to write a few sentences about your stay. I hope the distance between Frankfurt and Rio de Janeiro is not too much for you to travel soon because we would be very happy to have you staying with us before long.

Best regards,


Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 23 November 2013

This hotel is very convenient, the rooms are modern and reasonably nice, but I almost had a hard attack when I checked out. 6 Euro and 50 cents for a small bottle of water from the minibar is modern high street robbery and reason enough to never stay there again.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Thomas443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 25 November 2013
Dear Thomas443,

Thank you for booking our hotel and posting your review.

I am sorry that you considered our hotel as a rip-off. Our price list is distinctly and visibly located near the minibar. I wonder why you did not have a look first. Beside the minibar issue you seem to have enjoyed your stay.

I hope you will stay at our hotel again. If you like, you may contact our Concierge Department upon your next stay; they will gladly guide you to the next supermarket at the airport.

Sincerely,



Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

For travelers who will be staying overnight in Frankfurt to catch a morning flight, this hotel couldn't be more convenient. It's a short walk from Terminal 1 (be sure to exit on the second floor to go across the footbridge), and the lobby, rooms, and general condition were very nice.

The room was modern and updated, as was the bathroom.

On arrival to the lobby, there was a rather long line to checkin, but since I was an SPG member, I had access to the SPG checkin desk on the 9th floor, which was very convenient. If you are an SPG member, be sure to ask about this because it may save a lot of time, even if you're not staying on the club level.

Room Tip: SPG Guests can check in at the SPG desk on the 9th floor, but you'll need assistance getting the...
See more room tips
  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TexanTraveler46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 25 November 2013
Dear TexanTraveler46,

It was a pleasure for us that you stayed at our hotel. Thank you for your positive words and for recommending our private reception on the 9th floor. That is really an insider tip and I am glad you mentioned that.

Since you are a frequent SPG traveler I hope you will soon stay at our hotel again.

Kind regards,


Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 22 November 2013 via mobile

This hotel is still living past glory, it's decor is aged, my room had tape on wardrobes that couldn't close and the frame in the bathroom is all eaten up and hasn't been replaced, the food was cold and even asking for ice cubes took 30 minutes to come. Do something about it please!

Stayed November 2013, travelled on business
Helpful?
Thank Amina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 25 November 2013
Dear Mimmie A,

Thank you for posting your commentary. I am sorry that the room type you booked was not to your satisfaction. Maybe you want to try another room category at your next stay. I am sure a newly renovated Superior or Club room would leave nothing to be desired by you.

I regret that you did not like our lunch during your conference break. I already heard that you requested ice cubes and one of my colleagues immediately took care of your request. Those minutes felt like an eternity for you but please trust me when I say that it was delivered on time.

If you would consider staying at our hotel again we would be very happy.

Thank you and best regards,


Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseland, New Jersey
Level Contributor
702 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
4 of 5 bubbles Reviewed 21 November 2013

This was perfect for staying the night before coming back to the US. Very clean and efficient place. You can go down the elevator and right across a covered connector to Terminal 1. We just rolled our suitcases across and checked in. In addition, when returning to Car Rental at the airport, the Sheraton is also directly connected to the Car Rental garage, so we were able to drop our bags off; keep the car for a short trip into Frankfurt for dinner, then return the car and walk to our room without any duffle-shuffle of bags or expensive cab fares. Perfect for a last night before coming home. It's about 25-30 easy minutes on the E5 and connectors into downtown Frankfurt. The bellmen and concierge were very accommodating. Only drawbacks were a noisy toilet and a heating system that defied control.

Room Tip: There is a Tower for SPG Corp Preferred/Gold, etc.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Conseiller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTinoL, Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 22 November 2013
Dear Conseiller99,

Your input is highly appreciated and I would like to thank you very much for your kindness. I am glad to see that we could take the stress and hassle out of your journey. The convenience of our location cannot be beat. It surely makes traveling so much easier.

When you plan your next trip to Frankfurt, please include us again in your travel plans. We would be happy to see you soon again.

Best regards,



Tino Lindner
Hotel Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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