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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #38 of 270 Hotels in Frankfurt
Reviewed 20 April 2014

I have been there for a congress. the congress location is great, the rooms a standard, more on the lower end. It has a charme of the 80s and needs some rennovation. Restaurants are okay, actually it is not a loud hotel even with the closeness of the airport. not the best value for the money

Stayed: April 2014, travelled on business
Thank ACKistner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 28 April 2014

Dear ACKistner,

Thank you very much for staying at the Sheraton Frankfurt Airport Hotel during your congress and for taking the time to post a review about your experiences. The airport noise is indeed not to be heard inside the hotel. Our soundproofing system is most convenient for travelers and we are happy to read that you could benefit from that.

It is very regrettable to hear that you were not entirely satisfied with your guest room. We hope that we may welcome you back soon to show you our different room types in various designs and décors.

All the best & warm regards,



Ralf Stresing
General Manager

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1,848 - 1,854 of 3,985 reviews

Reviewed 17 April 2014

I recently visited Sheraton Frankfurt Airport hotel as part of my business trip; my company was hosting a large event at the hotel. The hotel was easy to find from arriving at the terminal at the airport. The hotel services are great and the staff were very accommodating, very welcoming, and helpful. The Business Centre was useful for us to use too. Breakfast in the morning was lovely and had real variety. Overall very impressed by the staff at the hotel. If we came to Frankfurt again for work, I’d be more than happy to stay here!

  • Stayed: April 2014, travelled on business
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Thank slim3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 28 April 2014

Dear slim3112,

Thank you very much for staying with us and for posting this great review on TripAdvisor. It is great to see that you were very happy with all aspects of your stay. We take pride in our service and facilities and it is always rewarding to know when our efforts have been successful.

We are certainly looking forward to welcoming you back again to the Sheraton Frankfurt Airport Hotel in the near future!

Kind regards,



Ralf Stresing
General Manager

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Reviewed 16 April 2014

I stayed here as I had a long stopover in Frankfurt airport. It is a huge hotel but I was pleasantly surprised by the personal and friendly attitude on front desk. The hotel is extremely convenient as everyone mentioned and is basically in the airport, no need for taxis or trains. I like the bar in the evening also, it had nice snacks, friendly barmen and a good selection of spirits.
The rooms are fairly standard Sheraton rooms, normal size and everything worked in mine the way it should. I never noticed any noise, and considering this is an airport, this is a good thing!

  • Stayed: March 2014, travelled on business
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Thank JacksonLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 17 April 2014

Dear JacksonLau,

Thank you very much for your recent stay at the Sheraton Frankfurt Airport Hotel and for sharing your feedback on TripAdvisor.

It is our pleasure to hear that you had nice experiences with us and that you enjoyed our convenient location with direct access to Frankfurt’s International Airport. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your encouraging compliments will be passed on to our Front Office & bar team to let them know that their efforts do not go unnoticed by our guests.

Whenever your journey takes you back to Frankfurt Airport we would be happy to welcoming you again!

Kind regards,



Ralf Stresing
General Manager

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Reviewed 15 April 2014

We stay at the Sheraton on our way over to Portugal and back to give our little ones a break between flights. It's great location and service is always wonderful. Just last month I booked it for my in-laws (both seniors) with limited English to stay a night so they can catch a nonstop to Seattle. I e-mailed the hotel to have concierge meet them at the gate. We ordered dinner to be delivered once they checked in. To make the long short, my in-laws were so pleased. They felt completely taken cared of and someone from the hotel met them at the gate and assisted them through out their stay.

It's not cheap but you have to pay for convenience and service but totally worth it.

  • Stayed: April 2014
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Thank aadonovo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 16 April 2014

Dear aadonovo,

It was a pleasure to read your compliments about our hotel, for which I would like to sincerely thank you. It is wonderful to learn that my team took good care of your in-laws and that they felt in good hands. That was exactly our intension and it is always rewarding to know when our efforts have been successful.

We are looking forward to welcoming you or one of your family members again to the Sheraton Frankfurt Airport Hotel in the near future!

Best regards,


Ralf Stresing
General Manager

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Reviewed 13 April 2014

This Sheraton is huge. Its location, directly connected to T1 of FRA makes this a very convenient hotel for the business traveller. The rooms are very quiet thanks to two sets of double glassed window panes, and the black out curtains very effective. This is exactly what the jet lagged business traveller needs and expects. The rooms are a little bit outdated, and the furniture and bathrooms could do with some upgrades. Plenty of power outlets, good wifi, lots of bars and restaurants. All in all, an average airport hotel.

  • Stayed: April 2014, travelled on business
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Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 14 April 2014

Dear Peter J,

Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel.

We are glad to learn that you overall enjoyed your stay and the convenience of our hotel, as well as our restaurants and bars and soundproofing system. Once you are inside the hotel, you do not feel at all like being at one of the world`s busiest airports.

We are certainly looking forward to welcoming you again to the Sheraton Frankfurt Airport Hotel!

Best regards,


Ralf Stresing
General Manager

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Reviewed 13 April 2014

Liked
Clean rooms
Efficient and friendly staff
Business Center had free internet and printing
Plenty of tables for meetings
They accommodated my early checkin request
Plenty of bakeries nearby

1Disliked
Little food options for vegetarians
Breakfast was too expensive Eur 30

Room Tip: Connected to Airport and Railway Station..fantastic
  • Stayed: April 2014, travelled on business
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Thank AnilBhatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 14 April 2014

Dear AnilBhatta,

Thank you very much for your gracious feedback and commendation of our hotel.

We are delighted to read from your review that you had enjoyed your recent stay with us and that our associates took good care of you. I have shared your comments with the team and they are very happy to hear about their great service.

Regarding your comments on our food options for vegetarians, our Director of Food & Beverage has been informed and he will look into the matter.

Thank you once again for staying with us, we very much look forward to welcoming you back soon!

Kind regards,


Ralf Stresing
General Manager

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Reviewed 13 April 2014

I stayed here on an impulse as I had a 13 hour overnight wait in Frankfurt airport. The room was fine, definitely spacious, and clean enough. The check in was quick and efficient. My four main complaints are: the toilet in my room didn't flush. I reported this to the front desk, and the response from the desk was to offer to not charge me for the beer from the minibar. The room was cold. I tried increasing the thermostat, but it didn't work. I was subscribed to some spam email list without being asked explicitly if I wanted to be subscribed. Finally, the wifi was free in the lobby, but not in the rooms. In the rooms there is a €9.00 surcharge. I can't understand why they don't just add the €9.00 onto the cost of the basic room. Given the location I would have stayed there even if it were €10 more expensive. The 2 rating is for the broken toilet and the high cost.

  • Stayed: April 2014, travelled on business
    • Value
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Thank spectei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 14 April 2014

Dear spectei,

Thank you very much for staying with us and for taking the time to post a review about our hotel on TripAdvisor.

We were concerned to read about the broken toilet flush in your room. It seems that your room was not up to standards and I sincerely apologize for the inconveniences caused. Our Engineering Department has already repaired the broken flush as well as the Air Condition thermostat. Once again, thank you very much for bringing this to our attention; your feedback is of great value for us in order to monitor and adapt our services. We truly hope we will be able to welcome you back to our hotel in the near future to show you the true Sheraton hospitality, that we are known for.

Sincerely,



Ralf Stresing
General Manager

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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range: £87 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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