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“Simple: Well Done”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #37 of 269 Hotels in Frankfurt
Omaha, Nebraska
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Simple: Well Done”
Reviewed 1 May 2014

Whether you are traveling in or out of the EU, this is the perfect hotel. I find the staff and facilities perfect for your travel needs. Excellent fitness center, spa, business center, restaurant's and club lounge.

You can arrive by plane or by train and have the perfect stopping place. If you arrive early in the morning use the facility to shower and refresh to begin your day -OR- to ending your EU journey, with a place to regroup things, relax and get a good nights rest.

With the airport and train station connected, you cannot go wrong with the convenience of being a few short minutes away to begin your next adventure.

There is no better stop/stay in Germany.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 May 2014
Dear Trent M,

Thank you very much for staying at our hotel and summarizing your experiences for the readers of TripAdvisor and us. It flatters us immensely that you were so satisfied with our hotel and the services provided.

May we hope that you will stay at our hotel again when you will have another stopover in Frankfurt? We would be happy to see you again.

Best regards,



Ralf Stresing
General Manager
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Bergen, Norway
Level 6 Contributor
246 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 May 2014 via mobile

I have come to expect free WiFi in the room, sadly there was none... The beds was uncomfortably hard. But ok. An ok stay, but not what's expected from Sheraton...


Breakfast was just so and so...

Mice location close to airport. That is always nice.

Stayed May 2014, travelled on business
Helpful?
Thank Christian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 May 2014
Dear Christian L,

Thank you very much for your review on TripAdvisor.

Whilst being grateful for your kind words on the location of our hotel, I am very sorry that you were not satisfied with all aspects of your stay. Our Sheraton Sweet Sleeper bed is specifically designed to offer maximum comfort and I regret that it was not to your satisfaction. Please feel free to voice your concern about the mattress directly at your next booking so that we can take care of that issue before your arrival.

Thank you once again for sharing your comments; we are looking forward to welcoming you back again on your next trip.

Best regards,



Ralf Stresing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 April 2014

I stayed in this hotel for 5 days for a conference. The hotel is connected to airport so you dont have to worry about taxi's/bus. The room was very comfortable and eventhough the hotel was fully booked, there was no flaw in service. Internet connection was wonderful. The conference facilities were very well arranged.

The hotel is also connected to train station thus it was easy to reach city center. Overall I will rate this hotel "Excellent"

Room Tip: Higher level rooms
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  • Stayed February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank AB_11101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 May 2014
Dear AB_11101,

Thank you very much for your positive words on our hotel and staff. We always give our best to make all guests feel welcome and comfortable during their stay and your commentary is really motivating for all of us here at the Sheraton Frankfurt Airport Hotel & Conference Center. It gave me great pleasure to share your feedback with my team.

We hope you will soon book your next stay and we will do our best to make you feel home again.

Warm regards,



Ralf Stresing
General Manager
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1 review
Reviewed 28 April 2014 via mobile

Price of the room was139€ during the internet reservation; it becomes 159€ with breakfast ( i didn t plan to have breakfast at the hotel)
The room was with king size bed on the réservation , it becomes a twin beds room.
At the restaurant the salad buffet + dessert buffet cost 40euros. Only the price of the salad buffet is mentionned on the menu( 11€). When i asked explanations for the difference, no clear information : "The price is not on the menu for the dessert buffet but in the computer."...??!! Nearly 30€ for small part of cakes( the maximum price on the menu for à full dessert is 10€): very surprising!
Finally they reduce the bill but with no clear reference with a price. Not really persuasive. ...


Customers are here to paid but Sheraton should not take customers for mugs

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philippe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 May 2014
Dear Philippe G,

Thank you very much for sharing with us your recent experiences at our hotel.

I’m concerned to hear about the unpleasant situation during your stay with us. The price for our salad and/or dessert buffet is about 10-12 Euros each, so I assume there must have been a miscommunication from our side. Please accept my apologies for the inconveniences caused. In order to start a full investigation and follow up I have contacted you via the private message function here on TripAdvisor to get more details.

We would be delighted to welcome you soon back to our property and render you the service you deserve as an esteemed Sheraton guest.

Sincerely,


Ralf Stresing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level 5 Contributor
87 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 April 2014

I have needed a hotel on several occasions while transiting through Frankfurt Airport, and this one remains my favorite. Its convenient to the train station, which was relevant for my present stay, and the terminal for United departures is just a very short covered walk away. The rooms are very quiet, and although standard Sheraton fare, they are very comfortable and have a minibar for fighting jet lag. The fitness center is excellent, and the hotel restaurant is very good. I had an unexpected extra night's stay here on this trip due to a flight cancellation, and the staff found me a room and directed me to the hotel's shopping mall, which is outside security and very close by. I was able to shop there for necessities and also eat in a decent airport restaurant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jk61-California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 29 April 2014
Dear jk61-California,

Thank you very much for choosing Sheraton for your stay at Frankfurt airport. We very much appreciate that you took the time to share your fantastic feedback with us!

We are happy to see that you have had a great stay at our hotel and the time to explore the airport. Frankfurt Airport indeed offers many possibilities for shopping fans with many international brands as well as duty free shops. Thank you very much for pointing that out.

We hope you had a safe trip back home and we very much look forward to welcoming you back, whenever your travels take you back to or via Frankfurt.

Best regards,


Ralf Stresing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
Reviewed 26 April 2014

We needed a convenient hotel where we could recover from a 12 hour flight with a 3 year-old and a 4 month-old baby before picking up a car the next day. The Sheraton was the perfect solution. They let us check-in early at 7am, and when our extremely tired and jet-lagged kids made a fuss at the breakfast buffet the staff were wonderful. They even produced toys to help us. It's not the prettiest hotel in the world, but it's great at what it does.

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 29 April 2014
Dear Sam A,

Thank you for staying at our hotel and for taking the time to review your stay. We are always happy to welcome families and do our best to give them a relaxing break on their journey. It is good to see that we could help you a little to recover.

We hope you and your family will soon stop by again.

Best wishes,



Ralf Stresing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marco Island, Florida
Level 6 Contributor
367 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed 23 April 2014

On the way home from Bhutan to the U.S. I did a layover in Frankfurt to break up my trip. I spent two nights at the Sheraton and had an excellent room, everything worked fine (after being in Bhutan this seemed amazing!) and I even ate two very good dinners in Flavors Restaurant. (The salmon was a lot better than the hamburger.) I would stay here again because it was so convenient and met all of my needs. (But I still wouldn't eat the 32 euros breakfast buffet. I mean really!)

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayMarco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 28 April 2014
Dear KEDBoston,

Thank you very much for your review and the good score you gave us. It is great to see that overall you enjoyed your stay and the convenience of our hotel, as well as the dinner at our restaurant and the guestroom design.

Besides our sumptuous breakfast buffet we offer Continental Breakfast for 22 Euros at our restaurant Flavors as well as a breakfast snack for less than 10 Euros at our Glasshouse lobby café.

We hope you will return to Germany in the future and we will be more than happy to welcome you back!

Kind regards,



Ralf Stresing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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