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Sheraton Frankfurt Airport Hotel & Conference Center
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Reviews (4,366)
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Reviewed 29 May 2014

Really handy for the airport as its right there in Terminal one, It is so large though that it is a trek to get to rooms. rooms were comfy and clean and everything you could need for short stay.If staying try to get best rates as can be pricy.

  • Stayed: May 2014, travelled on business
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Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 30 May 2014

Dear SloopJohnB_17B,

It’s great that you stayed at our hotel during your business trip. Thank you for posting your review on TripAdvisor. The hotel is of course very well-located in walking distance to the airport. Please let us know your preferences prior to your next stay so that we can prepare a room for you that is closer to the elevators.

Kind regards,

Ralf Stresing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

I stayed here twice recently to break a long journey. The draw of this behemoth 1960s hotel is its location, attached to FRA by a bridge. The lobby is cold and unwelcoming, but the staff are nice. The two rooms I stayed in were identical. They had all the basics and were clean but the beds were firmer than those found in the North American Sheratons (definitely not the Sleeper Beds) and the duvets were lighter, which was actually a bonus as I usually find myself kicking off those bulky, hot hotel duvets during the night. The bathrooms were tiled in institutional green and somewhat drab, though clean. They could have done with an update. There is a nice but not remarkable restaurant. The hotel has no ambience whatsoever. It's just a place to rest your weary body for one night!

Stayed: May 2014, travelled with friends
Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 28 May 2014

Dear Cathy C,

Thank you for your evaluation. Regrettably, you did not like our hotel very much. Please note that we offer rooms in various categories and with different furnishings. But all of our rooms are equipped with the famous Sheraton Sweet Sleeper Beds. When you travel alone, a large hotel like ours may seem a little oversized. However, we try to balance that with super-friendly service and personal attention of our highly committed staff. If you stay with us again, try a different room type. I am positive that we have rooms that better suit your requirements. It would be great if you would book your next stay in Frankfurt at our hotel again.

Thank you and best regards,

Ralf Stresing
General Manager

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Reviewed 26 May 2014

I had an overnight flight connection and early morning flight, so I decided to stay in-airport. The Sheraton is a large conference hotel. As a Starwood Platinum member, I was upgraded to a Club Floor. Unlike most of the US Sheratons that have small club lounges, this hotel had an expansive club lounge, with a very nice selection of daytime snacks and beverages, and had a variety of dinner time selections, constantly refreshed. The lounge was well staffed lacked nothing.

The guest room was fairly standard, with well placed and sized furniture, and a very comfortable bed.

All in all, a very nice hotel.

  • Stayed: May 2014, travelled on business
    • Value
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 27 May 2014

Dear James M,

Thank you very much for your flattering words on our hotel, especially the Sheraton Club lounge. Ours is not a typical airport hotel in many ways. We do not just offer accommodation to people passing through Frankfurt or participating in a conference but actually care about creating pleasant moments for them during their stay. We have a range of services designed for comfort and relaxation, and the Club lounge is surely one of our premium products. I am happy that you enjoyed your stay and look forward to seeing you at your next stay.

Kind regards,

Ralf Stresing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Booked in here by Trade Show; this is convenient for the airport, less so for Frankfurt City Centre, although S bahn and rail connections are right beneath the hotel; Food is good but charged extra and is expensive. You also have to choose the "superior" wifi to get it working properly. Rooms look old and tired but are fully functioning with everything you need. Good enough for one night. Staff were helpful and friendly. Hotel not good value

Room Tip: Choose a room high up
  • Stayed: May 2014, travelled on business
    • Value
    • Location
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Thank Zetat0urs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 26 May 2014

Dear Zetat0urs from London,

Thank you for sharing your evaluation with us. I am sorry to see that you were not completely happy with our services. In our two restaurants we offer various menu options. You can get almost anything you like, from snacks to a five-course dinner with corresponding wines. Of course, prices vary according to the choice of menu. I suggest that you check out our restaurant “Taverne” next time. You will find delicious German specialties there for very reasonable prices. Internet is available in different categories so that every guest can choose a package tailored to his needs. I hope you will give our hotel another try when you travel through Frankfurt again. Why don’t you book a Club room, designed for travelers who like to treat themselves to a little luxury? I am sure you would like that.

We are looking forward to seeing you again,

Ralf Stresing
General Manager

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Reviewed 23 May 2014

We had booked a room for 2 nights (12 to 13 May, 2014). Normally your check-in time is around 2 or 3 pm, but I arrived from the US early in the morning already. Unfortunately, the hotel was booked solid the night before but the check-in staff tried very hard to find me a room that I could occupy immediately. I cannot express how happy I was after my 10 hrs' flight.

The hotel was fully booked the next days as well, as they had an exhibition in the hotel, people and cars everywhere! But although the parking lot was booked solid for those days, the attendant found us a little spot every day of our stay.

We have known this hotel for many years and already had many stays but it is still very nice to experience how attentive and hard-working everybody is. They truly make you feel welcome and offer you a comfortable stay away from home.

Having access to the Lounge on the 9th floor completes the wonderful service!.
Thank you very much to the employees who offer a great service!

Room Tip: Try to book a room in the tower so you get lounge access.
  • Stayed: May 2014, travelled with family
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Thank Moppel66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 26 May 2014

Hello Moppel66,

Well, wow! Thank you so much for your fantastic review. It feels food to receive such nice compliments. I am happy that you took so many positive memories home and also shared them with the TripAdvisor community. We always try to make everything possible for our guests. Thank you for appreciating that and thank you also for your loyalty towards our hotel. When is your next trip to Frankfurt? We hope it will be real soon!

Best regards,

Ralf Stresing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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