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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #36 of 267 Hotels in Frankfurt
Melbourne, Australia
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Wonderful stay”
5 of 5 bubbles Reviewed 1 July 2014 via mobile

We are staying at the Sheraton for one night on our European adventure.This is our 2nd stay here, we are also Gold SPG members.
After a long flight from Australia, we arrived just after 7.00am. We are staying in a Club room, so we went straight to the 9th floor to check in.
We were looked after by Sonia at check in, and we were very happy as our room was available for us upon check in.
Sonia also offered us breakfast and informed us of our Club room privileges.
Our room was on the 6th floor, very nice and clean room with all amenities provided.
All the staff that we have encountered have been amazing. ...customer service must be their prority, the GM should be very proud of all the staff..they are wonderful.
We will be returning back here mid August and we are looking forward to see all the staff.
Thank you all for making our stay wonderful.
Special thank you to Francesca at the Club lounge, very friendly and attentive.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank suekunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2014
Dear suekunda,

Thank you very much for staying at our hotel and providing us with such a fantastic feedback. I am indeed proud of my team as I know that they work very hard to make our guests feel at home during their stay. Thank you for showing your appreciation of our efforts.

We are looking forward to welcoming you back in August.

Until then, best regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,644 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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English first
Montreal, Canada
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Extremely convenient, specially for late night arrivals, right in the airport. Once you enter the hotel, the airport disappears, no noise what so ever.

Staff was very helpful and the room was great, had a very good night.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ANOldFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2014
Dear ANOldFoodie,

Thank you very much for your commending review and the friendly words about your stay. I was very delighted to read that you had the most pleasant stay, enjoying our airport location and soundproofing system. The airport noise is indeed not to be heard inside out hotel. Guests can relax here and prepare in peace and quiet for their further journey.

We hope you will soon fly to Germany again and stay at our hotel.

Kind regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

After some days of "Vacation" I'm coming back to my current project location to Frankfurt. The time I spend in the Sheraton Airport are really relaxing before and after the project work. I feel like I come to my second family or to friends. The service is outstanding and the personal is really dedicated to make the stay as pleasant as possible, Especially the personal in the club lounge. I have hardly experiences something like this in my several years in various hotels in various countries.
The hotel itself provides great rooms and what shall be important to mention, it is calm.... you don't hear any plans starting or landing.
Thank you very much and I very much appreciate what you are providing to me and other guests.
Joachim

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joachim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2014
Dear Joachim R,

“Second home” – wow, thank you very much for this fantastic headline. Giving guests the feeling of being home away from home is exactly our intention and I am glad to read that you felt like staying in your “second home”. Rest assured that your comments are passed on to all those who contributed to making your stay a more comfortable one.

Thank you for staying with us and we hope to have the pleasure of welcoming you back very soon again.

Best regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 June 2014

Sheraton Airport Hotel is THE place to stay in Frankfurt. Not only the fact that it is directly linked to the airport and the train stations, which makes transportation at you fingertips, buy also the service the provide is unbelievable. Whatever you need they will take care of it, if they cant they will keep on trying until they find a way to get it for you. I do not know how they do it but the staff there are so friendly that you feel like family. Business trips are the most loneliest way to travel but that is not a issue here. Be it a months stay or a few hours stay they take care of you the same way. You will always return to Sheraton after your first stay and when you do, they will remember all you preferences without you asking for it.

Special thanks to Katrin and Fabien for all your help and making me feel at home during my stay here at Sheraton Airport Hotel.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ashwana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2014
Dear Ashwana K,

Thank you very much for this excellent feedback. I was delighted to read that you enjoyed your stay and will certainly share your impressions with the team who took such good care of you, especially Katrin and Fabian will be more than happy by your praises. Your feedback inspires and motivates us to maintain the high level of service we aim to provide.

We are very much looking forward to welcome you back in the near future.

Warm regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
198 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

This is a huge hotel which is connected to the Frankfurt airport and thus you can even eat at the food court in the airport or shop at the arcade if you have time to spend. We chose it because we had an early departure home. The room is good size and modern.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 2 July 2014
Dear John C,

Thank you very much for your feedback. We are delighted to hear that you have enjoyed your stay at our hotel. What a clever idea to book the night prior your early morning departure – it surely makes traveling so much more easier.

When you plan your next trip to Frankfurt, please include us again in your travel plans. We would be happy to see you again.

Best regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 28 June 2014

Hi All ,

Sheraton Frankfurt Airport Hotel & Conference Center has got an excellent hospitality services , I had stayed here more than a week and still continuing . I would like to thank Katherine Especially for the best service offered to me.


Thank you !!
Kranti

Room Tip: All the rooms are excellent !!
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kranthi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 30 June 2014
Dear Kranthi K,

Thank you very much for taking the time to write a review. We were pleased to read that your recent stay at the Sheraton Frankfurt Airport Hotel & Conference Center was a pleasant one. Your encouraging compliments are certainly appreciated and will be passed on to our team to let them know that their efforts do not go unnoticed by our guests.

It would be a pleasure to welcome you back at Sheraton in the near future.

Best regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mannheim, Germany
2 reviews
5 of 5 bubbles Reviewed 28 June 2014 via mobile

Very conveniently located hotel at Frankfurt Airport. Two Min to the Terminal, two min from Frankfurt Airport train station and 15 Min away from City Center. While you can expect cleanliness and good standard in such 5 star hotel, we have experienced an amazing customer service at the Sheraton Frankfurt airport, that definitively went beyond far from what we have expected. If you want to dine: Besides the hotel restaurant, there is a small, taverne style wine restaurant. Recommend... :-)

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 30 June 2014
Dear Sven W,

Thank you very much for your feedback. It was great to read that you had a fantastic stay at our hotel. I was very pleased by your compliments about our airport location and especially about our team, which I certainly will share with my colleagues.

We are very much looking forward to the pleasure of welcoming you back in the near future. Please do not hesitate and contact me at any time, if I can be of assistance to you in the future.

Kind regards,



Ralf Stresing
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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