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“Excellent for an airport connection”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #39 of 269 Hotels in Frankfurt
Douglas, United Kingdom
Level Contributor
111 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Excellent for an airport connection”
Reviewed 13 December 2009

Hotel can be accessed by foot from the terminal. Staff in the restaurant were very friendly and helpful.

  • Stayed December 2009, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank pduxb24138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 14 December 2009
Dear Hotel guest „PTD“,

I would like to thank you very much for posting a commentary on the Tripadvisor website and outlining the convenience of our hotel’s location.

I hope you had a pleasant stay with us. We would be happy to welcome you soon again and hope you will book our hotel again when you plan your next trip to Frankfurt.

Merry Christmas to you!

Yours sincerely,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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3,789 reviews from our community

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Rating summary
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English first
Austin, TX
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 December 2009

I stay at this hotel every time I am on my way back home from business travels in Europe. Its location is great if you have a morning flight out of the Frankfurt airport.

The lounge here is the best I've stayed in at any Starwood property. The hor dóeuvres are very good, as are the desserts. There's an open bar too, if you want some beverages.

As a Platinum Starwood Preferred Guest I got upgraded to a Towers room. The rooms are very modern and in top shape. The beds are comfortable.

The service at the lounge is excellent. The staff will do everything they can to make your stay as comfortable as you want.

This is my favorite business hotel in the Starwood chain. It is just a short tram ride to the city center. If you really want to see Frankfurt, I'd probably stay at the Westin Grand, but if you just want to relax on your way home, then the location right across from the international terminal just can't be beat.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txworldtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 18 December 2009
Dear “txworldtrav”,

Your feedback is amazing and I am overwhelmed by your kindness. It is a great pleasure for us to see that our hotel is your preferred Starwood business hotel. We will of course not rest on our laurels but instead keep on trying to make all our guests happy and give them the feeling to be home away from home while staying with us.

As a Platinum member of our guest loyalty program “Starwood Preferred Guest” you travel extensively and can easily draw a comparison between different hotels. Therefore, your commendation is all the more valuable to me.

Thank you for your input and Merry Christmas!

Best wishes,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2009

I just wanted to share the oustanding customer service that I received from the staff members at this Sheraton location. The staff members were always willing to go the extra step and truly exceeded my expectations. My mom, who was staying at the hotel, was travelling to US and had an overnight layover. As she wasn't very familiar with the Frankfurt's Airport in particular, Sheraton offered to pick my mom up and guide her to the check in. Also, as my mom is not very fluent in German, Sheraton staff members offered to see if they could have some one at the check in that spoke the languages that my mom could. As I live in the US, I communicated with Sheraton staff members via e-mail and have to say was very impressed how quickly they got back to me and suggested various alternatives that would ensure that my mothers stay and the experience was absolutely oustanding during her arrival and stay at the Frankfurt's International Airport. Once again, all the arrangements made and the oustanding customer service provided made this an experience to remember. I most certainly recommend this hotel and without a doubt will continue to use their services in the future. It is always a pleasure to see courteous staff members that thrive to achieve aboslute excellence in customer service!

  • Stayed December 2009, travelled solo
    • Value
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Helpful?
1 Thank Ieva28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 11 December 2009
Dear Ieva28,

I thank you dearly for your kind words and encouraging compliments on our hotel crew.

Our associates are indeed highly committed. They delight in going the extra mile for our guests and always try to make every guest happy. I am pleased to see that we could help your mother and that she felt welcome and at home at our hotel.

We hope to see you next year, maybe together with your mom? That would be a real treat for us!

Merry Christmas to you and your family and all the best for the New Year!

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 9 December 2009

The best Crew, the best Area... just everything perfect

Stayed January 2008, travelled as a couple
Helpful?
Thank Joanne-Smily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 10 December 2009
Dear Joanne,

A big THANK YOU to you and your parents for the very nice feedback! You are unique and perfect in your own little, cute way and can proudly say for yourself that you are the only Frankfurt Sheraton Baby in the world. We hope you will come to see us again next year. Have a jolly Christmas time!

A big hug from all of us,

Sascha Konter, Britta El Sayed Aly and the entire crew of the Sheraton Frankfurt Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 December 2009

This hotel is so convenient for the air-traveler departing early the next day. As described in other reviews, the hotel is connected to the airport by a sky-bridge, and to the train station by an elevator/escalator. You have an easy walk to check into your flight, or to head out on the metro to explore Frankfurt. The hotel staff were wonderfully friendly. The concierge happily advised us on maneuvering the subway for some afternoon and evening site seeing. After visiting the Frankfurt Christmas Market and having dinner downtown, it was so easy to ride the subway back to the Sheraton, via the airport stop. Our room was very comfortable and quiet. It was the perfect place to rest up before our long flight over the Atlantic the next day. I also love the little things like being able to make coffee and tea in our room!

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
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Helpful?
Thank relevart2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 8 December 2009
Dear Guest „relevart2006“,

Many, many thanks for your kind words on your recent stay at our hotel. I am so happy to see that you enjoyed your stopover in Frankfurt. My team will be on cloud nine when they read your commendation. They always like to make our guests feel at home and I appreciate very much that you noticed their efforts and rewarded them with your wonderful feedback.

I wish you Happy Holidays and hope you will stay with us again next year.

Yours sincerely,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colorado usa
1 review
Reviewed 2 December 2009

Twice, I have had the opportunity to stay at this hotel at the end of a month-long whirlwind tour of Europe. The beds are so comfortable, the staff so helpful that the entire experience is the perfect end to my business trip. It is like a little slice (a luxurious slice!) of home for this wandering American. I highly recommend this hotel!

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank creisdorff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 8 December 2009
Dear Ms. Reisdorff,

We were so happy to welcome you again to our hotel and I am very grateful for your wonderful commentary on your stay. You gave us the perfect Christmas gift with your kind commendation. Thank you from all of us!! We hope you will soon stay with us again. We would love to see you soon again and will do our best to make your next stay another entirely positive experience.

Merry Christmas to you and all the best for the New Year!

Yours truly,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brazil
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2009

I have recently spent 3 days of my honeymoon in Sheraton Frankfurt. We were impressed with the excellent service and all the hotel facilities. The staff is very kindly and helpful, the rooms are absolutely clean, elegant, large, modern, comfortable, and the breakfast is amazing!

The location is perfect, almost inside the airport, and over the train station. Just a few minutes from Frankfurt downtown. It was a perfect ending to our honeymoon trip, and only a few steps from the flight check-in.

I wouldn´t think on staying anywhere else being in Frankfurt. Absolutely perfect.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ruizBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 23 November 2009
Dear newlyweds from Brazil,

We are so happy to have added some good memories to your honeymoon. I hope you had a splendid time wherever you went during these special holidays.

Many honeymooners like to stay at our hotel before they fly to a tropical, romantic destination or when they return from that trip. We love to put some extra effort into making their stay at our hotel a very special experience. I am pleased that you enjoyed your stay and hope we will see more of you in the next years.

My team and I congratulate you on your wedding and hope you will be in seventh heaven for a little while longer.

All the best to you,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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