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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #39 of 269 Hotels in Frankfurt
middle england
Level Contributor
226 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Airless”
Reviewed 23 January 2011

A nice enough hotel, but overheated and airless interfering with sleep and business alike. How do these hotels justify their exorbitant charges for Internet access?
Food was remarkable for it's blandness
Great location if you ar flying but the nearby NH hotel is nicer and better value

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mottyandfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 4 February 2011
Dear mottyandfluff,

Thank you for your feedback. I am sorry that you did not like your stay at our hotel. We will gladly take your thoughts to heart. We hope you will give us another chance someday.

Best regards from Frankfurt,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,787 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (450)
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English first
Tampa, FL
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 January 2011

This is a terrific hotel -- rooms are comfortable, food good, Internet excellent, etc. Had a problem with the toilet and they immediately switched me to another room. The bellmen were extraordinary -- helping with our luggage to get to the airport ticket counters. Really amazing....we are so grateful. And we were there in the middle of the December snow storms when hundreds of passengers descended on the hotel -- they still treated us like we were the only guests they had.

Stayed December 2010, travelled with friends
Helpful?
Thank avstampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 21 January 2011
Dear avstampa,

Amazing! I am very happy about your commentary. Thank you so much for your warm words. The days before Christmas were really crazy. So much snow, so many guests and so little that we could do for the people who wanted to go home. We tried our best to make everyone comfortable and I am glad to see that your stay exceeded your expectations.

The next time you pass through Frankfurt, please make sure to pay us a visit. We would be so happy to see you again.

Best,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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Atlanta, Georgia
1 review
Reviewed 19 January 2011

Friendly and efficient staff, spotlessly clean, nice rooms and gym, lot's of food choices in the hotel and at the airport (shopping too) and best of all for anyone flying, a short walk indoors to the airport terminals. The hotel is not inexpensive but well worth the price.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HHyton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 21 January 2011
Hello HHyton from Atlanta,

I would like to let you know that we appreciated your feedback on your stay very much. Thank you for taking the time to write a review and showing us that you had a pleasant stay. We hope you will stay with us regularly again this year. It would be great to see you soon again.

Thanks and best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2011

Frequent Traveler or not this airport hotel is a great place to stay. The staff is friendly, helpful and very knowledgeable of the complicated Frankfurt Airport, The City & surrounding areas!
The rooms are clean and sleek and well maintained. The restaurant serves a fabulous buffet and the a la carte dishes are all great.
If you are part of the Starwood Frequent Traveler program, this lounge is one of the best, most effeicient around. I've seen lots of "club floors" and the ammenities at this hotel are FANTASTIC!
Oh, one last vital point.... IT IS QUIET! You would never know that it is situated between an international airport and train station!!!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveleralex_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 21 January 2011
Dear traveleralex_11,

Many, many thanks for stopping by at our hotel! I read your review with great pleasure and am very happy that you enjoyed your stay. Thank you for commending my staff in such a warm and friendly manner. I will gladly let them know that you appreciated their efforts.

We would be delighted to see you soon again. Therefore, please include us in your next travel plans.

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi/vietnam
Level Contributor
160 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 8 January 2011

Likes:
- location to airport
- Clear and clean design
- efficient

Dislikes:
- I got the key not activated and could not open the room door, you have to go back to the reception and it is FAR, at least over 150 m. The second time the key also did not work and again 150 m you go.With lost baggages and to stay over night there it was not pleasant to sweat by running around in an airport hotel huge like this.
-

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MacHope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 12 January 2011
Dear vanhiephoang,

Many thanks for your TripAdvisor review. I am sorry that your room key was twice not properly activated. I can understand your frustration about walking back to the desk two times. Please accept my apologies for that inconvenience. I hope you had an otherwise pleasant stay and will give us the pleasure to serve you again on your next visit to Frankfurt.

With best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgefield, Connecticut
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 January 2011

This was our 4th or 5th stay at this hotel. When connecting through Frankfurt, my wife and I have made a tradition of spending the night before our flight to the USA at the Sheraton, in the airport. The convenient access from/to the terminal, consistent great service, overal cleanliness, the quietness and comfort of the rooms and the good quality of the food in the two on-site restaurants are qualities that will continue to bring us back. Check-in and check-out were always efficient and quick. I am a member of the SPG program and every time we received an upgrade from a standard to a deluxe room on one of the SPG floors. This has happened whether I paid for the room with money or redeemed SPG points. These rooms are spacious, with modern furniture, well maintained, very clean and with excellent soundproofing. Worth noting is that the individaul AC works year round (unlike in many 4 or even 5 star hotels in Europe, where you usually bake in winter). The sweet sleeper bed is very comfortable. During this last stay we had dinner in the Tavern restaurant, which serves excellent German food and is moderately priced. On previous trips we had dinner in the Flavors restaurant, which serves international dishes and tends to be on the expensive side. We tried the a la carte menu as well as the dinner buffet and were satisfied with both. Go with the buffet if you want to control your spending. In 2004 we spent Christmas Eve there and the special dinner buffet in the Flavors restaurant was simply spectacular. To go to Frankfurt you can either take a taxi or a train from the station located at the basement level. We took the train all the way downtown and found it very convenient.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsrng_2rist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 12 January 2011
Hello dsrng_2rist,

Your travel report is awesome and we are very happy that you have become regular customers of ours. Thank you very much for your detailed review. I hope we can welcome you soon again and show you the outcome of our recent room renovation. All rooms on the SPG floors have received a flourish by the magic wand of our interior designers. I would be happy to get your feedback on the new design.

Thank you! Best wishes,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Velden am Woerthersee, Austria
Level Contributor
139 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 3 January 2011

Lufthansa put me here for a missed connection during a stormy night. This is obviously the best place if you get stuck at Frankfurt airport since it is right next door. Staff was very friendly and accommodating. My room was large, clean, quiet and had all amenities one would expect from a Sheraton hotel. The view over the airport was surprisingly nice. Dinner was only pasta with a choice of two sauces, and salad which was not a lot I think but well prepared. The location is great when being on the move as you need to get up only one hour before departure. A trip to central Frankfurt is probably less convenient. The atmosphere however is strange, with everybody there actually being on the move, made me feel the opposite of homely.

  • Stayed July 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alpenbewohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 12 January 2011
Dear alpenbewohner,

I would like to thank Lufthansa for sending you to us. We were very happy to “meet” you. I hope you will book us whenever you have a stopover in Frankfurt. Apropos, our restaurants are also very nice. The airline passenger menus are sometimes a bit more modest because the airlines cannot afford to buy à la carte dishes for all of their guests. But as you kindly mentioned, your food was nevertheless delicious and our kitchen crew will love to hear that.

So, when you are on the move next time, we look forward to welcoming you.

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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