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“New vs old is a big difference”

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Steigenberger Frankfurter Hof
Ranked #20 of 268 Hotels in Frankfurt
GreenLeadersGold level
Sydney, Australia
Level Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“New vs old is a big difference”
3 of 5 bubbles Reviewed 15 April 2014

My first experience at the Steinberger Frankfurter Hof was in one of the newly renovated rooms. I happily gave it 5 stars. My return was to one of the older, unrenovated rooms. This was disappointing - the room (particularly the bathroom) was small and poky - exactly the opposite of the newer rooms. So take care and be prepared when you book - know what sort of room you are getting. You will be impressed, or underwhelmed, depending on the choice.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 007Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review, 22 April 2014
Dear 007Sidney,

Thank you for sharing your experience at the Steigenberger Frankfurter Hof. You most probably received one of the very few rooms that are scheduled for a makeover in the near future and I am sorry that this has tarnished your experience at our hotel. Yet I still hope that the service we provided has been equally excellent to your previous stay.

Please do not hesitate to contact me when you return to Frankfurt as I look forward to welcoming you back again soon.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,809 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
United Kingdom
Level Contributor
158 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
2 of 5 bubbles Reviewed 14 April 2014

How does one describe a hotel where the air conditioning does not noticeably change room temperature; where the bar can have just 7 guests sitting in it but it still takes over 10 minutes to be served; where the bedroom was not cleaned before 15.00 on any day during my stay (and where a pillow case was for some bizarre reason wrapped around the bathroom handle and left there); where the hotel is less a case of being venerable and more one of being tired; and where the gym is small, sometimes over-crowded, and way too warm. How about: "simply not good enough" or "living on its reputation"?

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D j R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review, 15 April 2014
Dear D j R

Thank you for your opinion and feedback on your stay at the Steigenberger Frankfurter Hof which is much appreciated as it helps us in identifying areas of improvement. The dedicated team of the hotel strives to exceed all guests’ expectations and I regret to learn that we clearly have failed in your case. Not knowing your travel dates I must assume that it was a recent stay when outside temperatures climbed out of the norm and our cooling systems were not fully activated. I apologize for this. I also like to say sorry for that our service let you down in both the bar and housekeeping which is indeed unacceptable and I will address this with the concerned department.
We are aware of our limitations of the size of the gym and if this was pointed out to our Front Desk you should have been offered an alternative around the corner of the hotel. Besides our gym we have a brand new 1,000 sqm Spa including Hamman and wet areas which I hope you have tried.
Should you return to Frankfurt please do contact my office as I would be pleased to show you that the hotel is still worthy of its reputation.

Kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

I stay at this hotel on my business trips and stay was comfortable all the times. Hotel is centrally located in Frankfurt city and well connected to all the business places in Frankfurt. Staff is friendly and service is excellent. but It is on the expensive side.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vg_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review, 10 April 2014
Dear vg_wanderer,

thank you for writing positive about your experience at the Steigenberger Frankfurter Hof. We appreciate your kind words on our service and friendliness. That you find the hotel pricey is regretted, perhaps you may have travelled during peak times when the city overall increases rates. We do pride ourselves for a very solid value for money approach but recognize that we are within the top tier of the luxury market.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

I stayed here on a business trip during a conference.

I arrived and found myself upgraded to a fantastic suite, almost presidential.

The hotel is top quality and the service matches, no request was too hard.

If you are looking for luxury in Frankfurt, then stay here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank russhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

I usually stay in this hotel when I am in Frankfurt as it is so close to our offices. Last time I stayed I was given an upgrade on arrival to a junior suite, which was very very nice. Spacious room, plenty of sockets everywhere, large flat screen TV, modern decorated, with a lovely bathroom and walk-in shower. I was very comfortable and wished I could stay somewhat longer.

Room Tip: I had a junior suite on the 4th floor - highly recommended.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathrin_78_Summer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
457 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

This is a beautiful hotel. Our room was upgraded and it was very comfortable and large. We ordered room service breakfast every morning (35 Euro + 5 euro delivery) - while it was expensive they did give you plenty of food (eggs, meat, cereal, breads, fresh fruit, fresh juice, hot drinks) - the service was accommodating and friendly as well. The rooms were very clean and smoke free. As usual for Europe the restaurant (oscar's) is somewhat problematic for non-smokers...although the restaurant is smoke free the large area outside is filled with smokers and "it is not possible to close the doors" so many tables inside are surrounded by smoke. The bell staff was friendly - but it did take about 10+ minutes each day to retrieve our car. If we came to Frankfurt we would stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveling_a_lot4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

Superb hotel right in the city center.
I choose this hotel because of their promotion and the good connection to the fairground.
However high price, it is not expensive for what I paid.
Definitively a place to return.
So keep the promotion going ;=)

Room Tip: We had a superior room and it was VERY spacious.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GV_tripadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Frankfurter Hof

Property: Steigenberger Frankfurter Hof
Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Altstadt , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Frankfurt
#3 Spa Hotel in Frankfurt
#3 Green Hotel in Frankfurt
#6 Family Hotel in Frankfurt
#10 Business Hotel in Frankfurt
#16 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
Official Description (provided by the hotel):
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine at our Michelin starred restaurant Francais or our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined. ... more   less 
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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