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“Good value for money & good service, despite deficient IT network”

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Steigenberger Frankfurter Hof
Ranked #19 of 271 Hotels in Frankfurt
GreenLeadersGold level
Reviewed 11 August 2014

I weent there several time for business. The hotel is very well located, the service is very professonial, despite a deficient IT system. Once, i was not register in the system (it was more than 1 am, and i just wanted to sleep), however, the staff found me a room within less than 5 mn and paid the taxi to get there. One more time, i was there for 2 nights, and was obliged to change the room after the first bight. Despite these drawbacks, and i also happened to some of my colleagues, the service is really propfessonnal, the breakfast is great. The room are very comfortable and modern, bathroom & showers nice.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank pokyboulle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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858 - 864 of 1,943 reviews

Reviewed 8 August 2014

Steigenberger Frankfurter Hof is a beautiful hotel. The rooms were large and clean. The hotel always smelled of flowers and the people very friendly and able to direct us where we needed to go. The location is fantastic as well. We were able to walk to the older part of the city, go to the Main River to run, and eat and drink at the hotel as well as smaller places around it. We enjoyed having the patio area at the hotel to have a drink. We saw and smelled the food, which looked delicious but opted for the local faire on the street. It was a treat to stay at this amazing hotel.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank Teachr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Hotel is 5 minutes from the airport and has a shuttle running every 15 minutes which is wonderful since I spent a week there for a convention and some other activities. The Frankfurt airport has all kinds of shopping and restaurants and access to the very convenient trains, so the shuttle was a lifeline for us. steigenberger's breakfast buffet is fantastic! Anything you could possibly want and of the highest quality. Our room was very clean. Free wi-fi was available but I occasionally had some difficulty connecting to it when there was high usage of it. The staff was friendly and helpful. I liked the shelf storage at the sink, but I would have appreciated some better lighting for putting on make-up. I understand the desire to conserve energy but at least one good light would have been nice. All in all, I was very satisfied with my stay there.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Terry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

A/C was not working. We had 3 nights of very bad sleep. We complained the first, the second and the third night. Every time they promised to fix the A/C and finally on the third night at 1:00AM they offered to give us a different room . Also, be aware of the mice running around the outside restaurant, especially at night. When we complained at checkout they gave us a credit for about 5 Euros.

No, I would not stay there again!

Room Tip: If you like A/C ask for a room with an A/C that works well.
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  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank lucitas2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this reviewResponded 6 August 2014

Dear lucitas2014,

Though we are sorry to hear that you had problems during your recent stay and do not wish to return, we like to thank you for your feedback. We surely failed this time in providing the service we are known for and for that I apologize. I hope that you may reconsider and ring us up when travelling to Frankfurt next in which case I look forward to hearing from you.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Recently stayed at the Steigenberger and had a great time. Had to get two rooms to accommodate our family but had connecting rooms which worked out great. Rooms are well appointed. Only negative was the air conditioning was not great as the unit feeds from behind the desk. All in all would recommend this hotel and would stay again.

Stayed: August 2014
3  Thank kdburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this reviewResponded 6 August 2014

Dear kdburns,

Thank you for your kind review which is much appreciated. And apologies for the air condition in your room. Our chillers are back to normal now and run at full capacity.

We look forward to welcoming you back and remain.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

This hotel offers great service is on a nice location and is definately beautifull a few things that could be better though is that our room could use some minor renovation (the water tap stuck out of the wall, it was functional and clean, but it just looks better completely attached to the wall), I also think the price was a bit too high.

I would still recommend this hotel to anyone visiting Frankfurt.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank BlackBurn83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this reviewResponded 6 August 2014

Dear BlackBurn83,

Thanks for your review and comment. Your feedback is much appreciated and the points raised have been addressed. We all here look forward to welcoming you back soon.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

One of the best hotels I've ever stayed at.

Frankfurter Hof is a really luxurious place, where staff, accommodation and food combine into the unique combination of excellent service.

Overall, we really enjoyed our stay there. Especially the breakfasts, spa and staff attitude. Everyone in the hotel was treating us with sincere hospitality. Another special thing about the property is the historical building, which, how it feels, keeps the memories of good old times.

Location is also perfect - Römer, Main Tower, and the river are within walking distance from the hotel.

Will never regret spending money there - such an experience cannot be free :-)

PS. there are very nice teddy bears for sell at the reception) at €28 they're cheaper than at Teddy Paradise store downtown - so suggest buying a hotel bear if you're a collector, or as a gift to a child!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank n_dunaev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this reviewResponded 6 August 2014

Dear n_dunaev,

We are thrilled about your review – thanks a lot! Your kind comments have been shared with the whole team. That you like our Steigen-BEAR-ger and now have one puts you in the crowd of a lucky few, as stocks won’t last forever.
We hope to see you return soon and remain.

With kind regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz, 60311 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Altstadt , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Frankfurt
#3 Green Hotel in Frankfurt
#3 Romantic Hotel in Frankfurt
#6 Family Hotel in Frankfurt
#10 Business Hotel in Frankfurt
#15 Luxury Hotel in Frankfurt
Price Range: £145 - £435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
Official Description (provided by the hotel):
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine at our Michelin starred restaurant Francais or our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined. ... more   less 
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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