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“very good hotel but not as good as sheraton”

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Sheraton Frankfurt Congress Hotel
Ranked #91 of 269 Hotels in Frankfurt
Doha, Qatar
Level 6 Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“very good hotel but not as good as sheraton”
Reviewed 27 July 2011

the hotel is very good in general but the bad things
1- the Alc in the room is not good i try it in 4 rooms all of them are realy bad no air come from the air condition just sound > if the weather is cold you can open the window and has a very good night without any noise.
2- it located in a business area not in the center but you can find the tram directly next to the hotel , so you can go to center by tram.
3- the breakfast is very good.
4- the furniture needs some update
5- the internet in room is charged but free in lobby .

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank aisha a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 11 August 2011
Dear Aisha,

Thank you for staying at our hotel and for your feedback you provided us on Tripadvisor.

We thank you for your valuable input and your constructive criticism.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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553 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, TX
Level 5 Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 July 2011

My business colleagues and I stayed here, and had meetings in the conference center. The facilities are clean, effective, stylish, and easy to use. The staff was unfailingly gracious and helpful. The breakfast buffet was INCREDIBLE!! The trolley is on the street outside the hotel. It's an easy trip to the S-Bahn, the central train station, the airport, or to other destinations in the city. It's within easy walking distance of the soccer stadium.

The other hotel amenities are good. Be careful of the round stools in the lounge. They are 3-legged. I sat back on one and tipped over (even BEFORE having a drink!) Free wi-fi in the lounge / lobby. Wish it were free in the room.

It was expensive, but I was very pleased with the accommodations and would stay there again.

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank David_The_Blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 11 August 2011
Dear David,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with our staff and our service, the quality of our breakfast buffet as well as our meeting facilities.

I made sure your kind comments were passed on to our team.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Las Vegas
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 July 2011

The hotel has a nice spa/pool area with steam and sauna. The German themed restaurant is good, but expensive. There is an Indian and a Korean/Japanese/Chinese restaurant nearby. Other than that, nothing in walking distance. The S-bahn is a ten minute walk away. You have to catch the trolley to the S-bahn. Trolley is out front of the hotel. I recommend splurging on a taxi to get to the airport. About 18 Euros. We saved 100 euros by staying at this Sheraton instead of the one located right at he airport. It is worth the savings. (Actually saved 82 euros because of the taxi charges.)

Stayed July 2011, travelled with family
Helpful?
1 Thank marshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 12 July 2011
Dear Marshm,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have enjoyed your stay with us, especially our nice pool, fitness and sauna area and our bavarian restaurant Tölzer Stube.

Also you mentioned our good location - our hotel is located between the airport, the city center and the fair ground. In front of the hotel you can directly catch a train in all directions. So you can reach all facilities in 15-20 minutes.

Dear Marshm, we hope to see you again in the near future!

All the best,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Riga, Latvia
Level 4 Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 July 2011

Just an average hotel for vbusiness travellers. We use it since it is not far away from the Messe and quite close to the airport. Everything is OK, but it seems so... "uninteresting"

  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cello-jello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 8 July 2011
Dear Cello-Jello,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

Unfortunately you think that our hotel is not really interesting - but did you explore us a bit during your stay? Did you use our business center Link(at)Sheraton at the Lobby free of charge to connect with your family and friends? Or did you try our newly renovated pool, fitness and sauna area? Did you take a cocktail in our famous L44 Bar or did you enjoy a meal in our Tölzer Stube? All these things are really interesting and we are able to offer many more...

We hope you provide us with the possibility to welcome you again during the fair next year and we secure it already today our largest attention too.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Abu Dhabi, United Arab Emirates
Level 6 Contributor
112 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 22 June 2011

I stayed at the Sheraton Frankfurt during my Europe trip with my wife. As it is located near the airport but the rates are much better than at the Sheraton at the airport. We arrived in ther evening after a loing flight and with hevay suit cases but nobody at the reception desk did even bother to ask us if they can assist us with our luggage. As my wife is spg gold member they upgraded us to an executive room but thsi doesn't mean much (no lounge). The room was very small (not even half the size of the Sheraton Grand in Bangkok) but fully equipped. The bed was not that good. But the breakfast was surprisingly good with a good choice of food. In summary the hotel is located near the airport and has good rates what makes it attractive for travellers but there is nothin gspecial about that place.

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank SAT33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 24 June 2011
Dear valued Guest from Bangkok,

thank you for your comments regarding your stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with the quality of our breakfast buffet as well as our good location.
Unfortunately you did not receive any luggage assistance at check-in, please rest assured that we will take this opportunity to discuss the processes in detail with the responsible department head.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Park, Illinois
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 June 2011

I have stayed here several times when passing through Frankfurt. It is a convenient "airport hotel", about 10 minutes away from Frankfurt Flughafen, in a business park. Nothing at all in walking distance other than a few sad-looking restaurants. A taxi into Frankfurt center costs around €18-20. You can get the S-Bahn about a ten minute walk away, or take one of the infrequent street cars in front of the hotel to the S-Bahn station.

The hotel seems to cater to tour busses, military families, and business travelers, a slightly odd mix. The restaurant at breakfast feels like a busy train station, not much relaxation. The lobby can feel the same. Over the years, the rooms have been gradually improved. Wifi starts to become available, after years where they were the last hotel in Germany still on ISDN and eventually added hard-wire Internet to the rooms. The facilities have overall been given a face lift and the rooms are now pretty comfortable.

On my last stay, I got upgraded to a business suite of sorts, with a meeting table and desk in one room and the bed with another desk in the other. I never even set foot in the business room, but it was a nice perk, along with the usual SPG Gold benefits. The year I was SPG Platinum, this hotel gave me like six different benefits. Nice.

If it weren't for the out-of-the-way location, this would be my absolute go-to in the Frankfurt area. With a car, it is not so bad as a way station to other parts of Germany, and taxis are on-site otherwise.

Room Tip: Almost all the rooms are pretty similar.
See more room tips
  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank erb162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 16 June 2011
Dear Erb,

Thank you very much for your detailed comments regarding your stay at our Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you had a pleasant and comfortable stay and that our hotel is one of you favorites here in Frankfurt. Your kind comments were passed on to our whole team.

Regarding the location, our hotel is located between the airport, the city center and the fair ground. In front of the hotel you can directly catch a train in all directions. So you can reach all facilities in 10-15 minutes.

Dear Erb, again many thanks and we hope to welcome you again soon.

All the best,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Fleet, United Kingdom
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2011

I stayed here for 3 nights on a business trip, review is as follows:-

Location:-
Roughly a 20 euro taxi ride from the airport the hotel is set in a business area just outside of the city. another 20 euro cab ride will get you to the heart of the cities shopping areas.. There is little in the immediate vicinity of the hotel that is of any interest.

Check In:-
Quick and efficient, there was no que. when I checked in to my room.

Bar:-
OK and functional, really just an open part of the large lobby area. Bar staff while friendly seemed to 'go missing' from time to time leaving you wondering where they were.

Restaurant:-
Food is good, and service is fine, but the prices are very expensive. 15 euros for a burger!

Room:-
This is where things really go wrong...
I had an 'executive' room on the 11th floor. The room was small and generally tired. Very dated decoration. Door seal was hanging off the door when I opened the door. Bathroom ok, quite clean but a faint smell of drains. Room was mostly clean with the exception of the base of the table which was very dirty. Old fashioned TV which surprisingly had no BBC news 24.. Layout of the room was strange, and it was near impossible to sit at the desk and see the TV at the same time. Blackout curtains don't really fit the windows. Balcony was nice with a view out over the extensive forest. You can also hear almost every plane take off from the airport.

In short the rooms badly need to be updated. currently they are not up to standard.

Summary:- Hotel is ok, but rooms let it down.
Would I stay again:- Perhaps, but I would look round for a hotel with better rooms first.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Markcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 16 June 2011
Dear Markcu,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

Unfortunately you were not fully satisfied with the interior your room, but we hope that we have shown you that our friendliness and helpfullness of all our employees make the difference.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

Again thank you for your time and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Congress Hotel

Property: Sheraton Frankfurt Congress Hotel
Address: Lyoner Str. 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#56 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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