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“Great staff. Great pool. Great gym. Awesome service. Close to train.”

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Sheraton Frankfurt Congress Hotel
Ranked #92 of 271 Hotels in Frankfurt
Reviewed 11 September 2011

I stayed at this hotel at the beginning and end of my globus tour recently. We stayed here for a total of four days and it was very nice. Claudia the front desk person was amazing!!

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Slininger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 12 September 2011

Dear "Slininger",

Many thanks a lot for writing such a nice summary of your experience in our hotel.

Thanks for mentioning our pool and gym and for commending our staff for their friendliness and great service. Your note will certainly be shared with the rest of the team as it displays the impact each and every one of us has to make the difference for our valued guests.

We would be more than happy to welcome you soon again to Frankfurt,

With kindest regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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259 - 265 of 560 reviews

Reviewed 30 August 2011

Our 3 night stay in your hotel was pleasant and restful. Our rooms were clean, cool and comfortable......no fan needed. Your desk staff were very helpful in showing us places of interest, offering maps and directing us to the local tram for a visit to the downtown area where we found food and shopping.
We ate in the small restaurant the first night and loved the food. Our tour group arrived the next day and we all ate together in the large dining room for our breakfasts and dinners, which were enjoyed by all. No complaints heard. The wait staff were pleasant and efficient. Thankyou.

  • Stayed: August 2011, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Sallysable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 1 September 2011

Dear Sally,

Thank you very much for your nice comments. We hope you have enjoyedthe whole tour with your group.

Your commendation is a most welcome motivation. We will do our best to keep up our personal service. Be assured that we will forward your comments to our staff; there is no better way to thank them as by a positive guest feedback.

We hope you will come back soon. It will be a great pleasure for us to see you in the near future.

With Kind Regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Reviewed 26 August 2011

The hotel is just 20 minutes away from the airport. One can access the hotel through the local metro too. The hotel is good, has nice clean rooms and good space. The breakfast is good and offers variety of food. The hotel offers free internet in the lobby. The staff is polite and gentle.
There is a metro line running right across the hotel and one can easily access the city centre through the metro.

Stayed: June 2011, travelled as a couple
2  Thank 19Madhur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 1 September 2011

Dear Guests from Delhi,

Thank you very much for staying at the Sheraton Frankfurt Congress Hotel. We appreciate that you took the time to post a commentary about your stay and we are all the more happy to see that it is a very positive one. We look forward to your next stay!

“Vielen Dank” and best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Reviewed 31 July 2011

I am currently sitting in the foyer of this awful hotel writing the review because they obviously don't have the money or the commercial sense to provide wireless Internet in the rooms. Having paid Internet using a cable in the room doesn't help iPad users!  The best way to describe the staff is that they are like good actors playing in an awful movie...they try hard, but everything else let's them (and you the paying guest) down considerably.  Went in for breakfast with still an hour and a half to spare and we managed to find one table out of about 10 or so free that didn't have food slopped on the tablecloth. Going to the buffet was also an experience, with empty trays and food spilled everywhere. Presentation and pride in appearance and cleanliness does not seem to be high on their list of priorities.  I don't expect that much honestly - all I want is cleanliness and a customer service attitude which I'm sure everybody else wants.  Sadly, you won't get it here...  Do yourself a favor, rather than having to leave dissatisfied and frustrated with the lack of due care and service, don't come here in the first place and then hopefully you will get proper value for your money.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Whyvol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 4 August 2011

Dear guest "Whyvol",

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your stay in Frankfurt. The comments you have posted are very important for us, therefore we would like to thank you for taking the time and bringing these points to our attention.

In fact, we feel very sorry for the inconveniences you experienced during your stay. Likewise, we apologize for the fact that our breakfast buffet and our internet services did not meet your expectations. We assure you that we will use your comments to improve our services.

Please accept our apology for your breakfast impression - I already provided our Food and Beverage Manager with your information and for sure we will improve our breakfast procedure.

Regarding our internet services, we offer wireless internet for free for all guests in our public areas. In a couple of weeks we are happy to provide W-Lan in the whole hotel for every single guest room. Once you have reached SPG Platinum status of our Starwood preferred guest program, the internet will be offered in the room for free to you in all our Starwood properties worldwide.

We would like to thank you again for sharing your opinion with us to improve on our standard and may be you will give us another chance to show you our improvement. We are looking forward to welcoming you again.

With best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Reviewed 27 July 2011

the hotel is very good in general but the bad things
1- the Alc in the room is not good i try it in 4 rooms all of them are realy bad no air come from the air condition just sound > if the weather is cold you can open the window and has a very good night without any noise.
2- it located in a business area not in the center but you can find the tram directly next to the hotel , so you can go to center by tram.
3- the breakfast is very good.
4- the furniture needs some update
5- the internet in room is charged but free in lobby .

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank aisha a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 11 August 2011

Dear Aisha,

Thank you for staying at our hotel and for your feedback you provided us on Tripadvisor.

We thank you for your valuable input and your constructive criticism.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Reviewed 27 July 2011

My business colleagues and I stayed here, and had meetings in the conference center. The facilities are clean, effective, stylish, and easy to use. The staff was unfailingly gracious and helpful. The breakfast buffet was INCREDIBLE!! The trolley is on the street outside the hotel. It's an easy trip to the S-Bahn, the central train station, the airport, or to other destinations in the city. It's within easy walking distance of the soccer stadium.

The other hotel amenities are good. Be careful of the round stools in the lounge. They are 3-legged. I sat back on one and tipped over (even BEFORE having a drink!) Free wi-fi in the lounge / lobby. Wish it were free in the room.

It was expensive, but I was very pleased with the accommodations and would stay there again.

  • Stayed: March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank David_The_Blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 11 August 2011

Dear David,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with our staff and our service, the quality of our breakfast buffet as well as our meeting facilities.

I made sure your kind comments were passed on to our team.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Reviewed 10 July 2011

The hotel has a nice spa/pool area with steam and sauna. The German themed restaurant is good, but expensive. There is an Indian and a Korean/Japanese/Chinese restaurant nearby. Other than that, nothing in walking distance. The S-bahn is a ten minute walk away. You have to catch the trolley to the S-bahn. Trolley is out front of the hotel. I recommend splurging on a taxi to get to the airport. About 18 Euros. We saved 100 euros by staying at this Sheraton instead of the one located right at he airport. It is worth the savings. (Actually saved 82 euros because of the taxi charges.)

Stayed: July 2011, travelled with family
1  Thank marshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 12 July 2011

Dear Marshm,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have enjoyed your stay with us, especially our nice pool, fitness and sauna area and our bavarian restaurant Tölzer Stube.

Also you mentioned our good location - our hotel is located between the airport, the city center and the fair ground. In front of the hotel you can directly catch a train in all directions. So you can reach all facilities in 15-20 minutes.

Dear Marshm, we hope to see you again in the near future!

All the best,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Str. 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#57 Luxury Hotel in Frankfurt
Price Range: £65 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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