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“great base for local visits” 5 of 5 bubbles
Review of Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
Ranked #92 of 267 Hotels in Frankfurt
London, United Kingdom
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“great base for local visits”
5 of 5 bubbles Reviewed 6 March 2012

A great base for local visits to family and friends.
Close to easy access to local motorway connections.
A warm welcome from most of the reception staff,...a great bar and interesting restaurant with exemplary staff.
Very smooth checkout...and no overcharging re the minibar...in fact, would have missed this unless pointed out some usage myself.
Pleasant room, with good air conditioning control,but the bath controls/shower fitting could be improved logistically...basically the shower might have been better placed at the other end of the bath?

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hollambyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 8 March 2012
Dear "hollambyin"

Thank you very much for choosing the Sheraton Congress Hotel Frankfurt for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have had a pleasant and comfortable stay.

We hope to see you again in the near future.

Best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vevey
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 10 February 2012

This is a typical business hotel. I have spent one week here. It was the first time i stayed in a Sheraton hotel and frankly speaking i expected more. Interior of the hotel & lobby is quite nice, wellness centre is also remarkable. (Pool, fitness, sauna). But the room is quite average, though i was on the "Starwood preferred guest" floor. Bathroom has old design, bed was comfortable. Internet connection is way too much expensive. Either one hour for 6 EUR or one day package for 16.95 EUR. No other option. Restaurant is serving quality food, steak is excellent. Staff is really friendly and helpful!

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Zvevey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 16 February 2012
Dear ZVevey,

Thank you for your honest review. As we are always looking for improvement we take your comments seriously.

Regarding your remarks about the internet services in the room, the pricing compares to other hotels in Frankfurt and the Sheraton Brand. In addition to our high speed internet in our guest rooms we offer free wireless and also computers with free HSIA in our lobby at our Link(at)Sheraton.

We would be happy to get another chance and hope we can welcome you back soon.

With best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montevideo, Uruguay
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 18 January 2012

This hotel seems like an adapted holiday inn inot sheraton. Rooms are small and with basic ammenities, internet is very expensive 16.95 euros/day, and location is not that great. If you attend the Messe Frankfurt you have to do one train transfer to get there and walk 500 meters to the station.

I think it would be a good acommodation if you look at rates in the very low hundreds, but paying 130+ for this hotel is not really worth it considering other options.

Room Tip: Rooms are standard, and not rated as usual Sheraton accomodation.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jnaviation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 20 January 2012
Dear Guest from Uruguay,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

Unfortunately you were not fully satisfied with the interior of our new renovated rooms and the price for the internet. Please note that we offer internet services free of charge at our Link(at)Sheraton in the lobby.

Regarding the location, our hotel is located between the airport, the city center and the fair ground. In front of the hotel you can directly catch a train in all directions. So you can reach all facilities in 15 minutes.

We hope you provide us with the possibility to welcome you again and we secure it already today our largest attention too.

Again thank you for your time and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
82 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 23 December 2011

Used this hotel during an extended layover in Frankfurt between international flights. The location is a bit out of the way in a business park setting but has reasonable access to downtown. Taxi fare from the airport was 20 euros.
Overall the service was very good and the the room was well appointed and very clean. Some noise from the flightpath to the airport but not excessive.
Easy access to the tram accross the street and the S-bahn about 500m walk down the road.
Meals at the hotel and the internet were pricey.
Sleep quality was very good

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PDXcoffeetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 10 January 2012
Dear Guest from Portland,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with our service and our well appointed and clean rooms.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

With kind regards,

Your Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, Maryland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 26 November 2011

I stayed at the Sheraton Frankfurt Congress Hotel Nov. 18-20, 2011 and was not impressed at all! The hotel lobby area is nice enough but the room was something out of the 80's and horribly decorated. Be careful of fake mini bar fees, excessive internet charges and the room service staff adding things to your order and then charging you 3 times more than what you ordered initially!

The bed was small and uncomfortable. I took the comforter off because it had ugly stains on it and didn't appear clean.

The restaurant is less than impressive and the hotel is located off the beaten path not close to anything. You can take the tram easily but if you're on a leisure trip you might consider something closer to the city center. I didn't get any help from the front desk staff but as I was waiting for the train I met a hotel employee who helped me purchase a pass for the tram and he also helped me get to the central train station.

To further insult me the hotel manager emailed me demanding I pay for my room and insinuating that I checked out without paying for my room. I prepaid for the room and after questioning her further she then said I owe for trumped up charges for internet, phone, food, etc..

If you have an opportunity to stay elsewhere consider staying at another hotel and saving yourself the headache.

  • Stayed November 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PinkyB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 2 December 2011
Dear Guest from Maryland,

We would like to thank you for posting your feedback on your stay at our hotel.

Unfortunately, you have not been very satisfied with your stay. We are sorry to see that our interior design of our new renovated rooms did not meet your expectations.

Regarding your invoice of your open extra charges, there seems to be a misunderstanding. If the invoice is not similar to that, what you have expected, I would highly appreciate you to contact us directly to give us some more feedback, so we can clarify eventual questions.

We hope you provide us with the possibility to welcome you again at the Sheraton Congress Hotel and we secure it already today our largest attention too.

With best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

This hotel situated between the airport & City(15 minutes ride both ways). Neighborhood is very quite and ideal for business travelers. Zeil Shopping area is 15 minutes away and will cost euro 2.40 by tram (No.12). Tram station is right in front of the hotel .Other than the hotel restaurant, there is an indian restaurant and a japanese soup outlet.Hotel is very clean and rooms are adequately spacious. Everyone at the hotel are friendly and helpful. Great breakfast. WiFi in the rooms is expensive but there are couple of desktops available in the lobby. I would recommend this hotel to any business traveler.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NJeeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 25 November 2011
Dear NJeeva,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have had a pleasant and comfortable stay with us.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
136 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

Hotel is spotless. Staff friendly. Very nicely situated next to the tram stop (tip: you can buy a multiday transit pass at the front desk, this is well worth doing). Best choice in Niederrad. Will definitely return.

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ensco3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, 9 November 2011
Dear Guest from Toronto,

It was a pleasure reading your comments on Tripadvisor, thank you for sharing those! We are looking forward to welcome you back some time when you are around.

Kindest regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Congress Hotel

Property: Sheraton Frankfurt Congress Hotel
Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#56 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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