This hotel is easily accessible by public transportation. They have a tram stop right in front of the hotel. so it is very easy to get here via public transportation from the city center or from the airport.
If you are looking for something to do after 7pm, there is nothing much else to do around the hotel.
Breakfast is excellent. Rooms are spacious enough and clean. There is NO wi-fi in room. But they have 4 computer terminals that you can use at the lobby for free for 30 minutes everyday. The 30 minutes is allocated for every room and not every guest. so if you are 2, you have to share the 30 minutes. You can also print from 1 of the computers for free.
Our major complaint on this hotel is the customer service. They really need to improve their customer service skills. Their reception staff is the rudest that we have encountered in our whole Europe trip. They are either unwilling to assist the guests or they do not want to do the extra step towards customer satisfaction. She had her name plate covered when she was being rude to my partner, but I can remember that she is slim with long dark hair. Another big mistake they made was when they retrieved our luggage, they gave it to the wrong people! They did not even check the claim stubs. It was such a blessing that the other couple were honest enough to inform them that they gave the wrong luggage. Imagine what would have happened if they lost the 2 suitcases with all our things inside.
For us, one hotel might be beautiful but so are other hotels. It is the customer service that matters most. Sad to say, this hotel failed miserably on that category.
- Official Description (provided by the hotel):
- The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more less
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- Also Known As:
- Sheraton Frankfurt
- Frankfurt Sheraton