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Sheraton Frankfurt Congress Hotel
Ranked #100 of 269 Hotels in Frankfurt
Reviewed 25 July 2014

We attended a convention recently and stayed at this hotel. The rooms were clean and comfortable but not a lot of storage if you are staying for a while.. Being from the states we are use to good air conditioning the room was very warm as were most of the other guests we spoke with. The controls were set at maximum so I asked for a fan... much better. Morning breakfast was excellent. Most of the 10 nights we dinned in. The staff was friendly Ms Baric (I hope the spelling is correct) kept things in order anxious to make sure we enjoyed our meals. A little café across the street as well as an Asian and Indian eatery near by to enjoy. There are trains buses and taxis available right out side of the hotel making site seeing easy.

Stayed: July 2014, travelled with friends
Thank rickpenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 1 August 2014

Dear "rickpenne",

Thank you for taking a moment to review your stay at the Sheraton Frankfurt Congress Hotel.
It was our pleasure to welcome you to our hotel, and we are pleased to know you found everything enjoyable.

Thank you as well for your nice words about our staff, your comments are higly appreciated and it was a pleasure for us to share them with our team.

We hope, we may welcome you again in our hotel and remain

with warm regards

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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147 - 153 of 586 reviews

Reviewed 21 July 2014

We had a very early morning flight out of Frankfurt so we decided to spend the night before the flight there. It could not be any more convenient because to is located directly at the Frankfurt airport. The hotel itself is a typical American hotel chain which is much better in Europe than they usually are in America. Very clean with everything you would expect from a Sheraton. I would definitely recommend this hotel if you need to be near the Frankfurt airport. Good restaurant too.

  • Stayed: April 2014, travelled with family
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1  Thank dosomething0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 31 July 2014

Dear guest from Los Angeles,


Thank you for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for giving us a valuable feedback.
Our aim is to provide our guest with memorable experiences and we are delighted to learn that we were able to leave a positive impression and you have enjoyed your room, especially the cleanliness, which is one of our highest standards.

We hope that we may welcoming you back to the hotel in the future, whenever your travel plans bring you back to Frankfurt.

Warm regards,

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

I had a good stay. The hotel is just in front of metro station ( Panhauff). It was very easy for me reaching Frankfurt commercial center, (Gute Platz, zeil), and finally by end of tour enjoying the hotel SPA and swimming pool
Friendly staff , clean place and value for money.

  • Stayed: July 2013, travelled with family
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3  Thank Sherif F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 13 June 2014

Dear valued guest from Saudi Arabia,

thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for sharing your experience with us and other guests.

We are very happy to hear that you had such a great stay at our hotel and that you especially enjoyed our cleanliness, the friendliness of our staff and our pool area.

We hope to seeing you again whenever travel will bring you back to Frankfurt.
Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

My company booked me one night stay at Sheraton Frankfurt Congress Hotel on 4th June 2014, I stayed in room 1101, they said it was a superior room but it seems to me that it is 2 stars hotel, (1) air con had some humming noise - which was terrible (2) there were 3 phones in rooms but all of them looks old and un-cleaned. (3) the room size was weird, the TV was set over 5 feet height on cupboard (4) the bed and mattress were highly Un-comfortable (5) On the top, staff who checked me in was cheeky saying "if you WANT breakfast then €25 to pay, if you really want", it was completely un-welcoming. I will definitely avoid this hotel for all of my weekly visit to Frankfurt.

  • Stayed: June 2014, travelled on business
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1  Thank NJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 13 June 2014

Dear guest from London,

thank you very much for your stay at the Sheraton Frankfurt Congress Hotel and for your detailed feedback.

We are really sorry that you did not had a nice experience with us. You can be sure that we will take your feedback as a chance to improve our product and services.

We are confident that we can do better and we would be more than happy to get chance to impress you next time.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We stayed here for one night just before we flew out of Frankfurt. We chose this hotel as it was cheaper than the other SPG hotels closer to the airport.
Plus:
1) we were upgraded to a SPG member room and had a view of the city park. It was nice.
2) Gym was 24 hr. The hotel staff was very gracious about opening it for me at 4:30a.m. in the morning.
3) Staff was efficient, albeit cool to the customers.
Minuses:
1) the room was small.
2) everywhere felt tired and dusty.
3) the gym was inside of the swimming pool. It was hot.

Room Tip: Ask for a room that faces the park.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank chicbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 3 June 2014

Dear guest from Seattle,

Thank you very much for your recent stay at the Sheraton Franfkurt Congress Hotel and for your feedback, which is highly appreciated.
We are trying to achieve a high level of guest satisfaction and we deeply regret that we were not able to meet all of your expectations.

We have noted your comments regarding our rooms and our wellness area for internal investigation and are very thankful for them.

Nevertheless we would be more than happy to welcome you back and remain

with warm regards

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Stayed in this hotel for a short stay (3 days). The check-in & check-out procedure was ease.
Hardly 15min drive from Airport (20 Euros in Taxi)
This hotel is situated in a place where there are lot of companies are situated in Lyoner Strasse.
Room is quite enough and quite spacious, enough storage space, a good working desk, iron board.
Buffet breakfast is really good and has lots in store. Staffs were courteous.
There is an Indian restaurant and Chinese restaurant just outside. Just outside the hotel is a Tram station. Couple of supermarket (Including Lidl) at a walkable distance.

But.. not having (free) WiFi at room is something not imaginable. The WiFi cost is too high if one wants to avail inroom. However one can avail free wifi in lobby. Cheaper hotels nearby has Wifi at just couple of Euros.
Not many English TV channels for entertainment after a busy schedule, except for few English news channels.

If someone is not looking for free inroom wifi and English TV channels.. then this hotel is a best suitable for official visit.

  • Stayed: May 2014, travelled on business
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2  Thank IndianVeggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 3 June 2014

Dear valued guest from India,

Thank you very much for taking the time and efforts to give us a review about your recent stay at the Sheraton Frankfurt Congress Hotel.

We are glad to hear that you have enjoyed our convenient location in the business district of Frankfurt, but also not to far from the city centre and the Frankfurt International Airport.

We have also noted your comments and suggestions to have complimentary internet access for our guests and the variety of English entertainment channels.
We understand your point of view regarding the internet. We kindly ask for your understanding that most hotels of our category work with third party agreements and therefore we have very less input in their pricing strategies.
As an alternative we offer free wireless internet service in our lobby area, as well as the Link (at) Sheraton with modern computers for all of our guests during their stays with us.
Nevertheless we would like to apologize for any discomfort, this may have caused to you.

We hope we may welcome you back for your next visit in Frankfurt.

Warm regards,
Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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Reviewed 23 May 2014

Small room (but clean), toiletries in the bathroom don't have travellers toothbrush and paste (!) and the one wall plug (at desk level) didnt work so I had to go under the desk to plug the kettle and then in turn the laptop (travellers with reduced mobility would find it difficult). Noisy bathroom sound speakers (even when the TV is off).

They still charge for the wifi which most moderns places do not.

I would expect more from a brand like Sheraton.

  • Stayed: May 2014, travelled with family
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Thank dakism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 28 May 2014

Dear guest from London,

Thank you for sharing your impressions with us and for taking the efforts to give us feedback about your recent stay at the Sheraton Frankfurt Congress Hotel.
Your comments are very valuable to us, as they help us to monitor and improve our standards.

We are sorry to read that we did not met your expectations during your stay and we have also noted your comments or suggestion to have complimentary internet access for our guests. We are pleased to offer a complimentary internet service to our guests with the Link (at) Sheraton in our lobby area.

For all that, we may hope to welcome you another time in the future here at the Sheraton Frankfurt Congress Hotel.

With warm regards,

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Str. 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#60 Luxury Hotel in Frankfurt
Price Range: £70 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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