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Sheraton Frankfurt Congress Hotel
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Reviews (590)
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141 - 146 of 590 reviews
Reviewed 2 August 2014

Excellent business hotel, nothing really fancy about it as compare to other Sheraton hotels within Germany. Service was up to the standard although the rooms need a little bit of upgrade, feels old. Had a great experience at the restaurant, the service and food was superb!!

Stayed: July 2014, travelled on business
Thank MrMarcoPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 4 August 2014

Dear guest from Brussels,

Thank you very much for your time and efforts to provide us with a review about your recent stay at the Sheraton Frankfurt Congress Hotel.

We are so glad, to hear that you have enjoyed your stay with us, especially your dinner in our restaurant "Tölzer Stube". Your nice word regarding our staff are highly appreciated and we already have shared them in our team.

We would be more than happy, to welcome you another time in our hotel and remain

with warm regards

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

My family along with a very large group stayed at the Sheraton Congress for six days in conjunction with an International Convention of Jehovah's Witnesses held at the nearby Comenzbank Arena. Everyone in our group that I spoke with enjoyed the hotel and appreciated the very kind and efficient staff that was always helpful. The few small problems mentioned were always addresses quickly and resolved. Overall, as I read very carefully the Trip Advisor reviews prior to booking, I would lean towards the positive reviews especially concerning the excellent breakfast, location close to the airport and mass transit. This is a hotel that caters mostly to business travelers as no one would consider Frankfurt to be a "tourist" mecca like Munich, Berlin or Heidelberg. Again, the staff was always friendly helpful-even at 6:00 in the morning. It may be best to exchange your money else ware as the hotel had the lowest rate but you can not beat the convenience. Overall, this is an excellent choice if your business location is close by and you want a clean comfortable room with an excellent bed. I had a nice view of the forest which I regret I could not explore due to time and the Comenzbank Arena where I spent three days at my convention.

Room Tip: Ask for a high room facing the forest, especially if you want a somewhat obstructed view of the sunrise..
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Queens Village NY traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 2 August 2014

Dear guest from New York,


Thank you very much for having selected the Sheraton Frankfurt Congress Hotel as your preferred choice of accommodation during your recent journey and of course for your´kind words about your stay.

We are very delighted to learn from you that you liked the service and the attitude of our staff - it is always a great motivation for us.

We are hoping to be able to welcome you back very soon.

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

Room is okay, spacious and clean, few eateries just outside the hotel compound. Wifi is chargeable if use in room and expensive, but is free at the lobby, but you need to register at the reception to get the password to login. Overall okay stay but would prefer to have a hotel with free wifi in the room on next trip.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank andy2008_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 2 August 2014

Dear "andy2008",

Greetings to Malaysia!

Thank you very much for your feedback about your recent stay at the Sheraton Frankfurt Congress Hotel.

We are pleased that you have enjoyed our clean and spacious rooms and facilities.

We also take your comments regarding the internet usage very seriously, but as our internet is provided by an external company, we therefore have very little input in their pricing strategies.

Nevertheless we really hope, that you had an enjoyable stay with us and that we are able to welcoming you a second time here at our hotel.

Warm regards,

Your Hotelmanagement Team
Sheraton Frankfurt congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

My wife and I stayed here for several days while in Frankfurt for a convention. There was one thing the distinguished this hotel from others—the staff. Despite having hundreds of foreign guests staying at the hotel, crowding the lobby, etc, the staff remained smiling and helpful.

The breakfast, while an extra cost, is extraordinary in size and quality.

The hotel is a nice walk from the Commerzbank-Arena, and a short train ride from the airport (there is no airport shuttle). We did not have a vehicle, so I cannot comment on the parking.

The rooms are somewhat small and limited on storage, but spotlessly clean and well-maintained.

I would have no problem staying here again if I was in the area.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank dvd77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 1 August 2014

Dear guest from Florida,

WOW - it has been an absolute delight reading your detailed summary of your stay with us and we would like to thank you on behalf of the entire team.
Great feedback like yours gives us even more motivation to strive for the best service.

Thank you also for your compliments about our breakfast buffet and the cleanliness of our rooms.

We hope we may welcome you back at our hotel and remain

with warm regards,

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

We stayed here a few weeks ago for a large convention. For the most part the staff were wonderful. The breakfast was included in our package and it was extensive--both traditional German things like wurst and what in America we'd call lunch meats, a great selection of breads and cheeses, eggs, bacon, and made-to-order omelettes, cereal, yoghurt, quark, and fresh fruit.

This is a German hotel, folks. The rooms will be smaller than Americans are used to and the concept of A/C is not the same in the States as it is in Europe. It was in the 90s all week and the A/C could not keep up in most rooms. Our room was nice and cool, but I think we had the only room in the place that was cool enough.

There are many comments in previous reviews about the total lack of any stores or restaurants in the area. No, it's not the same as the area around the hauptbahnof, but what you trade in ease of access to some things is made up by the peaceful, quiet neighborhood you get in the evenings. Also, there are a few stores (Aldi, Rewe, and Lidl) within a 12 minute walk. Also, right next to the Sheraton are several restaurants and a little bistro with a convenience store.

Public transportation is readily available as the tram stops right in front of the hotel and it is only one stop to the train station.

The pool area looked very nice, but we did not have time to use those facilities.

  • Stayed: July 2014, travelled with friends
    • Location
Thank nkk1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 1 August 2014

Dear "nkk1969",

Thank you for taking the time to review our hotel. We are glad to hear of your great experience with us!

We arevery pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting me know how impressed you were with the service you received.

Your kind comments concerning the associates are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We have brought your comments to the attention of my people.

Thank you also for mentioning our convenient, but quiet location, close to the International airport as well as to the major sights and the city centre of Frankfurt.


We would be more than happy to welcome you a second time at our hotel.

Warm regards,

Your Hotelmanagement Team
Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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