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Steigenberger Airport Hotel
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Reviews (3,799)
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Reviewed 11 August 2014

My friend and I intended to stay at this "five star" hotel for 2 nights, found it through hotels.com with 4.2 star customer ratings. We were in for a big surprise.

First of all, we are told that because we accidentally booked only person, they only have small bed left. Even though on hotels.com my reservation states it is queen size bed. Apparently they only give queen size bed to bookings of two people.

Not satisfied because the bed is too small, i went to get to return the room. There were two huge lines and only one staff and a manager working. And when some flight attends entered the hotel, the manager simply left to attend to flight attendants while no one came to replace him. While customers were left in an awkward situation. While I agree with keeping corporate customer happy, I cant agree with the fact that the manager just left without informing anyone or even try to find a replacement.

There are more examples I can give during my 1h stay at this hotel. But I am sure most of you reading this are tired.

Anyways, if a manager cant even set up a good example, how can you expect good service from other workers. I will never stay at another "Steinberger" hotel for rest of my life.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Travellert a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded 2 September 2014

Dear Travellert a;

Thank you for the review of our hotel.

First of all we would like to express our regret about the unpleasant experiences you have had to go through by frequenting our hotel.

Due to the lack of information via TripAdvisor unfortunately we are not able to do the research of the matters and finding out what was the issue with your reservation.

It is clear that the reported behavior of the employee at the front desk is not acceptable. We would like to assure you that we have spoken to the front office manager about this issue.

In case you should decide to let us have a second chance we would be very glad and do our very best to compensate the bad memories from the hotel.

With kind regards

Richard Engelmayer & Steigenberger Airport Hotel Frankfurt Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Had a family room which was large, tea coffee and cooking facilities if we'd wanted them. Beds were very comfortable, bathroom was spotless and the staff were very friendly and helpful. At no time did we have any issues with language as our German is poor. The pool and gym were great for the kids as it had been a hot day and we'd been travelling in the car from the Ada Dam. Had a very relaxing last evening of our holiday.
Didn't have breakfast..

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Denise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded 11 August 2014

Dear Denise L;

Thank you for your review on Trip Advisor and that you spent the time for it.

We are very pleased to read that you felt well with us during your stay. Thank you for your positive words about our staff and the comfort of our hotel.
We also thank you for your great feedback about our pool.

Visit us again soon during a next trip. We are looking forward to it.

Greetings to Merimbula

Richard Engelmayer & Steigenberger Airport Hotel Frankfurt Team

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Reviewed 7 August 2014

Our stay at your hotel was a perfect transition from our stay in Germany. We had holiday with friends about 2 hours away, and wanted to make our early Monday morning flight without the hassle of business traffic. It was a sad Sunday leaving our friends, but your staff and facility lessened the blow. From the friendly staff, to the tasty offerings at the buffet, your hotel was a pleasure. As a seasoned business traveler, I will say that I was very happy to treat my family to your fine hotel. I will highly recommend the Steigenberger brand to family and friends.

Room Tip: Ensure you understand the bed arrangement style in Europe if you are a novice American traveler e.g. 2 beds vs. double beds
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded 11 August 2014

Dear T M;

Thank you for your great feedback and your positive review of the Steigenberger Airport Hotel Frankfurt on TripAdvisor.

We are very pleased that you felt so comfortable and our team afforded a pleasant stay to you and your family.

We wish you well and look forward to see you soon at the Frankfurt airport.

Many greetings

Richard Engelmayer & Steigenberger Airport Hotel Frankfurt Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

We were the guest of this very nice hotel on our way home from Austria to the states. Although only there for one night, the hotel was a great stop. The rooms are spacious ( we had a room in the Tower), with great amenities. There are several good restaurants on the property. When arriving at the airport there is hotel shuttle every 15 minutes to and from, about a 5 minute ride.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Gerald Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded 11 August 2014

Dear Gerald Z;

It is a great pleasure for us to read, that you have rated our hotel so positive. Thank you for that.
We are glad you have chosen the Steigenberger Airport Hotel for your day stay up to your new departure. Thank you for your kind words about our executive area and the 24 hours free airport shuttle.

If you come to Frankfurt the next time please visit us again, also for a week, we would be happy. We will be pleased to inspire you with our other highlights, such as three restaurants, pool, and the urban forest.

With best regards to Texas

Richard Engelmayer & Steigenberger Airport Hotel Frankfurt Team

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Reviewed 5 August 2014

We stayed overnight whilst touring in Europe. This hotel is undergoing significant refurbishment and we were in one of the newly upgraded boutique rooms. The room was beautiful, fabulous shower, comfortable bed and great coffee maker. The outdoor restaurant, beer garden served an excellent choice of great food. The only downside was that there was no onsite parking, although the public car park next door was secure and did not charge for motorcycles.

Room Tip: Ask for one of the newly refurbished rooms
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank alison_holmes_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded 12 August 2014

Dear alison_holmes_uk;

Many thanks for your positive assessment of the Steigenberger Airport Hotel. We are grateful that you took the time for it.

Our hotel offers three restaurants in total. All of them have a terrace with comfy chairs to enjoy warm days on the outside.

We are pleased when you visit our hotel again.

Greetings to Washington

Richard Engelmayer & Steigenberger Airport Hotel Frankfurt Team

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