Staff not customer-orientated at all. Central air-conditioning broke down and spare parts not available till at least one week later. We were not informed when checked in. Given a room on the ground floor with windows open to the pedestrian walk, meaning that one could not keep it open. Staff not helpful at all. Not apologetic. No electric fans when the temperature was 31 degree celcius. Finally changed our room to a higher floor, but needed us to pull our bags to the reception first and then going back to the lift lobby again. Staff showed unwillingness to make the change. Rude. A shame to the hotel service profession!
- Official Description (provided by the hotel):
- Start your holiday or business travel comfortably from Europe's second largest airport, or have a meeting in a relaxing atmosphere. The modern design and impressive facilities of the InterCityHotel Frankfurt Airport offer the perfect conditions. Ask at the front desk for the "FreeCityTicket" and enjoy local public transport for free throughout your stay, making it easy for you to explore Frankfurt at no extra travel costs. Efficient and successful meetings - the InterCityHotel Frankfurt Airport with 14 meeting rooms and two auditoriums with a capacity of up to 180 people offers the best solution for every meeting, conference or event. Natural daylight and air-conditioning go without saying, as well as high tech conference and communication equipment. Our attentive and individual service makes a substantial contribution to an atmosphere which will make your participants feel comfortable. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more less
- Reservation Options:
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- Also Known As:
- Intercityhotel Hotel Frankfurt