Convenience to the airport/shuttle bus service was the appeal. Clean enough room, HOWEVER, the room was made up as a single, despite double occupancy reservation. Arrived at midnight, and it took one full hour to receive the additional pillow/quilt/set of towels. Originally the quilt ONLY was delivered while we were at dinner in the Pub (restaurant closed), and we could not wait any longer for dinner/Pub closing. Were told by front desk that pillows were delivered. No......pillows followed 20-30 minutes after our 2nd or 34d call (at 1:00 AM!). Still no towels, and we walked to the front desk and procured them ourselves. No apologies for missing items/long wait at this hour. Hotel was absolutely quiet; no apparent reason for the lack of response. The next morning, post-breakfast, we found no electricity to the room. A call to housekeeping resulted in a knock on the door 10-15 mins. later. No apology; simply "The power to this part of the hotel was turned off, and I'll turn it back on." Another 10 minutes later, the power was restored. Was the staff unaware that there were guests in the room? Check out time was not for 2 more hours. Complete ineptitude.
- Official Description (provided by the hotel):
- Start your holiday or business travel comfortably from Europe's second largest airport, or have a meeting in a relaxing atmosphere. The modern design and impressive facilities of the InterCityHotel Frankfurt Airport offer the perfect conditions. Ask at the front desk for the "FreeCityTicket" and enjoy local public transport for free throughout your stay, making it easy for you to explore Frankfurt at no extra travel costs. Efficient and successful meetings - the IntercityHotel Frankfurt Airport with 14 meeting rooms and two auditoriums with a capacity of up to 180 people offers the best solution for every meeting, conference or event. Natural daylight and air-conditioning go without saying, as well as high tech conference and communication equipment. Our attentive and individual service makes a substantial contribution to an atmosphere which will make your participants feel comfortable. For all IntercityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more less
- Reservation Options:
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- Also Known As:
- Intercityhotel Hotel Frankfurt