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“Gorgeous, convenient, and comfortable”

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Hilton Frankfurt Airport Hotel
Ranked #9 of 268 Hotels in Frankfurt
Certificate of Excellence
Deerfield, New Hampshire
Level Contributor
196 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“Gorgeous, convenient, and comfortable”
4 of 5 bubbles Reviewed 20 July 2012

Once inside this hotel, you forget you are in Frankfurt Airport. It is flawless.

The people there were very helpful. There were a few hiccups with our reservation (we were using a Hilton Me Our Guest certificate and they were not aware of the policies involved, and then there was a crib in our room instead of a bed for our daughter), but the problems were taken care of immediately and with grace.

The room was breathtaking. I am a germaphobe. I don't like there to be any evidence that others have stayed in a room before me. I have NEVER before stayed in a room so close to that description. Everything was shiny, clean, and fresh. The decor was very tasteful, the linens were simple and fresh, the bed was comfy, and the amenities were plentiful and high quality.

We thought we would experience some noise because it is in an airport, but it was completely soundproof. We heard no sounds from outside the hotel or outside our room. The elevators and hall doors are only able to be unlocked via key card, and you may only go to the floor on which you are staying. I felt secure there.

The only changes I would have made to the room would have been the addition of more outlets and the addition of a refrigerator that is not a mini-bar. Still, the minibar prices were not as outrageous as I would have expected.

The hotel charges for Wi-Fi, but they fail to tell you that you can get an hour for free each day.

The breakfast is a whopping 30 euros per person. We skipped it and went to a cafe right outside the hotel for much, much less.

We would not hesitate to stay there again.

Room Tip: From what I've seen, you probably won't find a bad room in the place. Enjoy!
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank daynasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 24 July 2012
Dear daynasu,
Thank you very much for posting your great review regarding your recent stay in Hilton Frankfurt Airport.
I especially appreciate your comments on the state of our rooms and cleaniness. All rooms are indeed especially sound proof developed. We also truly appreciete your great comment on security and the use of keycards, which indeed is important in todays world.
Your comment on electrical outlets are well taken and have been noted! There is indeed a charge for use of internet, we do offer the possibility to go on the internet via a remote keyboard on our flat screen TV's, which we have in each of our guest rooms.
daynasu, we are looking forward to welcome you back again!
Best regards,
Ch. Muller
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Dubai, United Arab Emirates
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 July 2012

Simply put the best nights sleep in a hotel I think I've ever had.

There is no sound let alone noise and the curtains blacked out the room completely.

The bed was very comfy and the bedding also.

The room and bathroom were stylishly done and the toiletries very nice indeed.

I had my first bath of the year as it was so large and inviting. (I normally shower instead...)

The breakfast offering was of a a good standard.

My only gripe would be that there is no free wi-fi, unacceptable in a business/airport hotel of this standing (in my humble opinion). And whilst the hotel was modern, stylish, spacious etc it did lack a little sole.

Would I stay again - yes - however most likely I would select somewhere with free wi-fi next time!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B0dger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 20 July 2012
Dear B0dger,
Thank you very much for your great feedback on your recent stay at Hilton Frankfurt Airport.
The sound isolation of the areas, especially the bedrooms, was indeed one of our key priorities when we developed and built the hotel. Thank you for confirming that this really worked out well. Also, the black out curtains and bed were other important choices we made last year, before we opened the hotel on the 20th of December 2011. Many of our guests travel around the world and need a good "nights" rest, sometimes even during "the day".
I am truly glad to see that you also had a highly comfortable stay.
We do indeed charge for our highly reliable internet access. You might have noticed that we even offer remoteless keyboards in each guest room so that you are able to do your emails, or surf the web on your 37" digital TV (which we have in all rooms). For all our HHonors Diamond and Gold members the internet access is complimentary though, so if you travel a lot I would certainly recommend you to sign up to this guest loyalty program. This way you have the additional benefit of earning points & miles, besides complimentary internet access!
B0dger, thank you once again for your valuable comments, we are certainly looking forward to welcome you back to Hilton Frankfurt Airport soon.
Best regards,
Charles Muller
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Seattle, Washington
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

Excellent business hotel in fantastic location for an early flight. Very modern, clean, and extremely comfortable, and a wonderful buffet breakfast. We would stay here again when traveling through Frankfurt, it is so convenient and comfortable.

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
Thank Lizarts99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 16 July 2012
Dear Lizarts99,
Thank you very much for your outstanding review of Hilton Frankfurt Airport.
It is great to hear that you will stay with us again on your next trip to Frankfurt. We certainly look forward to welcome you back!
Best regards,
Charles Muller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

it's a very convenient hotel, which the train station is just downstairs, while the airport is just some minutes away on foot.
the hotel is very comfortable and clean. The staff are very helpful and friendly. The buffet breakfast is ok, and we will go there for another time!

  • Stayed May 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Garfield O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 13 July 2012
Dear Garfield O,
Thank you very much for posting your outstanding review on Tripadvisor!
We are certainly looking forward to welcome you back.
Warm regards,
Charles Muller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
211 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

A mix of American and Euro design. Most of it works quite well. A reasonable walk from the Airport, no airport noise at all because of the design, really easy check in to Lufthansa a short walk away. Still a long walk through security, but at least the luggage is gone.

The reception and executive lounge could not be friendlier or more helpful. Executive lounge breakfast was quite good, not quite as good as the breakfast buffet at the Hilton Garden Inn next door, which is really good.

My executive floor room was really very nice, except for one thing. It face the atrium, and there are really strong lights pointing up the atrium. Even with blackout curtins, there is no real darkness. If that is an issue, ask for the rooms facing outward.

The exercise club is very nice. Great steam bath and sauna as well as all the standard equipment.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skipper090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 13 July 2012
Dear Skipper090,
Thank you very much for posting this great review regarding your recent stay at the Hilton Frankfurt Airport.
The Hilton Frankfurt Airport is indeed very conveniently located for plane and train passengers.
Your comments on the lighting in the Atrium are very appropriate, we have adjusted several lamps this week to reduce the lights on the windows. I hope you will have a look on your next stay and please let me know in case you believe we can improve this further.
Thank you Skipper090 for your incredible comments on our Reception & Executive Lounge- team. I am truly proud to work together with such a friendly and dedicated team!
Skipper090, we certainly look forward to welcome you back soon!
Best regards,
Charles Muller
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Peachtree City, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

New hotel and in a great location. Minutes away via walking from airport terminals and even closer to regional / long haul train stations. The staff was friendly and helpful and facilities are modern and fresh. Due to the hot climate while being there, room A/C was unable to cool down room you my likings (COLD). Overall a great experience!!

Room Tip: Can't check-in until 2pm which was difficult due to arriving from USA at 8am
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PTCBOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 13 July 2012
Dear PTCBOB,
Thank you very much for your outstanding comments on your recent stay at Hilton Frankfurt Airport, especially for the nice remarks on our team! It is good to see that you enjoyed a great experience.
It is indeed fortunate that we are a new hotel, this allowed us to integarte the latest technology and conveniences, besides an extraordinary design.
The highway is just a stone-throw away, while we are connected by skywalk to the airport, and located on top of the high speed train station. The city center is only 15 minutes away, so no matter if you were with us for business, leisure, or just needed a convenient hotel while changing planes, the location of the Hilton frankfurt Airport remains indeed exceptional!
PTCBOB, we are eagerly looking forwadr to welcome you back to our hotel.
Best regards,
Charles Muller
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Vancouver, Canada
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 8 July 2012

We booked here for the last night of a month long driving trip through Europe. The hotel is a nice gem in many respects, primarily quietness, but it is a complete puzzle to locate when approaching the airport. The hotel and the address shown on the reservation confirmation did not appear on any of our navigation systems nor are there any signs on the approaching roadways unlike all of the other hotels at the airport.

Even the car rental staff and several taxi drivers on the arrivals level could not explain to us how to get to the hotel.

We ended up very tired after trekking several km to find our way to the hotel.

Be advised! If you're not familiar with the place, check for directions before you arrive, particularly if arriving by car.

Stayed July 2012, travelled as a couple
Helpful?
Thank BigBonker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 18 July 2012
Dear BigBonker,
Thank you BigBonker for these great comments on the Hilton Frankfurt Airport!
If you arrive by plane, the best way to get to the Hilton Frankfurt Airport is by following the "Hilton" signs or the "Long Distance Train" signs, as we are located above this high speed train station (by walkway connected to the main terminal of Frankfurt Airport (T1)).
By car: when approaching Frankfurt Airport it is best to follow the signs "THE SQUAIRE" as this is the name of the horizontal skyscraper in which our hotel is located. People also refer to the building as a "cruiseship" or "cigar" since it has a long stretched shape (in total almost 700 meters long!). When you follow the signs for "THE SQUAIRE" you will actually end up straight at the entrance to our hotel and to the Hilton Parking.
BigBonker, we certainly look forward to welcome you back soon again!
Warm regards,
Charles Muller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Frankfurt Airport Hotel

Property: Hilton Frankfurt Airport Hotel
Address: The Squaire, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 268 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Frankfurt Airport Hotel 4.5*
Number of rooms: 249
Reservation Options:
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