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“Nice hotel - provide luxury feeling”

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Hilton Frankfurt Airport Hotel
Ranked #9 of 268 Hotels in Frankfurt
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice hotel – provide luxury feeling”
5 of 5 bubbles Reviewed 2 September 2012

I stayed at the Hilton Frankfurt airport hotel after being stuck due to a sudden Lufthansa strike.
My travel agent did a booking at very low price, much lower than the published internet rates or the rates at the front desk.
The staff were great, they provided me a clean room at 11:30 AM, although the official check-in time was 14:00 PM. Although usually laundry is next day pickup, they provided express laundry within a few hours, at a very reasonable cost.
The rooms are very nicely decorated, and the beds extremely comfortable. The bathtub is very nice and inviting, with nice soaps and accessories provided.
Although at the airport, the rooms are very quiet, you could not hear a sound from outside or from the adjacent rooms.
It was a hard situation to be in (my connection was first missed and then the strike), but thanks to this hotel it provided much required relaxation on the journey home.

  • Stayed August 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Noam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 10 September 2012
Dear Noam H,
Thank you very much for your outstanding review of Hilton Frankfurt Airport.
Noam H, regarding your booking, we do have a "best rate guarantee", which basically guarantees that you will not find a lower rate elsewhere than we publish on our own website. In fact, we promise that if you find a lower rate through any other booking channel, we’ll match that rate you found plus we’ll take US $50 off of your bill.
It is great to hear that our team took so well care of you and that despite the strike you were able to relax.
Noam H, we certainly look forward to welcome you back on your next visit to Frankfurt!
Best regards,
Ch. Muller
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2,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Lawrence, Kansas
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 31 August 2012

This new hotel seems huge and feels a bit like you're in a space-age movie as you traverse the lobby, take the glass elevator and walk across the bridge from the elevator to your room. The rooms are very comfortable, with the surprising view of a huge forest next to the airport. We took advantage of our Hilton Honors status to use the executive floor for an evening snack and breakfast, which was very pleasant and peaceful. A nice surprise was the Lufthansa check-in facility just outside the hotel, saving us carrying our bags to the general check-in area. Normally we do not stay at airport hotels, but this one was an excellent solution to our particular needs.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank OutofKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear OutofKansas,
"Outstanding", thank you very much OutofKansas for your excellent review regarding your recent stay at Hilton Frankfurt Airport!
The "huge forest" you mentioned is the largest "city forest" in Germany. Besides small wild animals like hare and rabbit, you will also find deer and bore here. It is indeed a sharp contracts to see the Taunus mountain range and this forest from your room on the northern side, while on the southern side continental Europe's 2nd busiest airport is a "stone throw" away!
OutofKansas, Hilton Worldwide hotels certainly look forward to host you again on your next "out of Kansas" trip!
Best regards,
Ch. Muller
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San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

While we only stayed one night, I was impressed with how modern & futuristic the hotel is. The rooms, likewise, are new, sleek, modern, and most importantly very clean & very comfortable. If you think that staying in an airport hotel requires you to hear aircraft, this hotel will surprise you; you cannot hear them at all! The executive lounge offers a full breakfast and the staff is outstanding. A short 15 minute walk gets you to Terminal 1 departures regardless of weather.

Room Tip: I don't think there are any "less than perfect" rooms in this hotel.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear Eric H,
Wow, thank you for your excellent feedback regarding your recent stay at Hilton Frankfurt Airport!
You have summed the main reasons why guests choose our hotel these days: "modern futuristic design, excellent location, very clean & comfortable, soundproof rooms, oustanding staff...". THANK YOU, we certainly good not wish for more!
Eric H, we are eagerly looking folrward to welcome you back to Hilton Frankfurt Airport on many future occassions!
Best regards,
Ch. Muller
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Delaware
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

The last time we flew home from Frankfurt this hotel was not open, so we stayed at the Airport Sheraton. This year, as we are Hilton Honors members, we booked the new Airport Hilton, which is about a year old. It's clean, quite modern and there is no plane noise whatsoever. But, the next time we fly home from FRA, we'll go back to the Sheraton, where the service was amazing and the food plentiful.

ROOM: There were 3 of us in a twin junior suite, which was very large. The bedding was lovely and the mattresses comfy. There was one oddity though. A roll-in bed was put in the living room area, which shares a common wall with the bathroom. There is a portion of the wall between these 2 rooms that is made of glass, not clear glass, but not thick glass blocks either. Since we had a 3rd person in the roll-in bed next to the bathroom, I found myself, during my nocturnal bathroom visit, using the facilities in the dark. It's something to think about.

LOCATION: For an early flight the next day, this is a fabulous location. From the time we arrived at the hotel, until we were back in the US, we were indoors.

SERVICE: So-so, when there was service. They neither washed the tables nor cleaned up the used plates very quickly.

EXECUTIVE LOUNGE: There were chips, water, coffee and soda in the lounge when we first arrived. There was no hot food, alcohol, beer or wine until 6 PM. At 6 PM, 2 dishes of scalloped potatoes and a dish of flank steak were put out. They were both delicious, especially the potatoes, but both were gone at 6:30 PM and were not replaced. At 8 PM, everything was removed, including the beer and wine. That was it. I asked the woman working in there about this and she replied that it's the way that Hilton does it. Personally, too much money for too little.

But...the breakfast was outstanding. I do not know whether or not they replaced anything after it was gone as we ate and left to check in at the airline counter.

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank unn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear unn,
Thank you very much for your nice review of Hilton Frankfurt Airport.
We indeed opened only in December and since we are brand new we were able to create virtually soundproof guestrooms. We believed this to be one of the absolute minimum requirements for a first class airport hotel. We are glad to see that you share this experience.
Thank you for your great recommendations on how we can further improve our offering. Please note that I have addressed the refilling of the items in the lounge. I can assure you that this is going much quicker now.
Thank you also for your excellent review of our breakfast.
unn, I do hope that despite this mishap you give us the opportunity of being your host again. We certainly would love to welcome you back at Hilton Frankfurt Airport!
Best regards,
Ch. Muller
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Singapore
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

The hotel is right at the airport (direct link from Terminal 1 - follow the signs to the train station) so it's very convenient. After a long haul flight, it was great to just collect my bags and approx 5-7min walk later, arrive at hotel checkin. Checkin was friendly and efficient.
I stayed in a King room. While the room was not large, it was very nicely furnished and seemed very new. It had all the mod-cons and the bed and pillows were extremely comfortable. The bathroom was a good size and had both a nice size shower and a separate bath, and the toiletries were of a good quality.
Wifi is available in the room, but for a fee. There is also a well-appointed gym.
I had a wonderful night sleep and the room is very quiet - I couldn't hear any plane or train noise. I didn't have breakfast included in my room rate, but there are a couple of cafes just outside the hotel. Checkout was easy and there is a Lufthansa check in counter just around the corner so I didn't even have to drag my check-in bags all the way back to the airport.
I would highly recommend this hotel if you need a stopover in Frankfurt.

Stayed August 2012, travelled solo
Helpful?
Thank Love-a-trip-now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear Love-a-trip-now,
Thank you very much for your excellent comments regarding your recent stay at Hilton Frankfurt Airport.
Our hotel is indeed new, we opened in December and fortunately were able to integrate the lastest when it comes to sound-proofing the guest rooms. In addition to the rooms being very quiet. we offer the outstanding Serta mattresses and "white bed" with feather pillows & duvets which you clearly noticed (besides the real black out curtains!). It looks like you experienced that it is a challenge to get out of your bed in the morning since it is so comfortable!
Love-a-trip-now, I would certainly recommend to include breakfast next time, the breakfast is just as good as your sleeping experience and really prepares you for a successfull day!
We certainly look forward to welcome you back again to Hilton Frankfurt Airport!
Best regards,
Ch. Muller
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Chicago, Illinois
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

The Hilton FRA airport hotel is conveniently located on the airport property. The hotel is a short walk to the terminals through the train station where you can take the bus or sky train to the International terminals. I think the most important aspect of my 1 night stay to share is the hotel rooms are very quiet and clean. I was checked-in and upgraded (Hilton Gold member) to the 11th floor in a few short seconds. I'd definitely recommend selecting the Hilton over the Sheraton located at the airport which is a much older and tired property.

  • Stayed August 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Snouchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear Snouchy,
Thank you for your outstanding comments regarding your recent stay at Hilton Frankfurt Airport. We thank you for your recommendations and certainly look forward to your return visit!
Best regards,
Ch. Muller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Coast Fl
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

Looks real easy to find from the Autobahn as you drive past, but a little intricate actually driving into it. Located adjacent to autobahn and airport so easy for travel by air/train for connections. Food was good, (more variety at their adjoining kitchen) they are placed with the "Hilton Garden" adjoining. Same kitchen, different menu's. Found the Garden menu a bit more vaired, actually had the steak and was surprised how good it came out. Rooms are every quiet, and clean. This is definitely not a destination/vacation Hotel, but clean, practical and convenient for travel. Would use it again as a connection stay over.

Room Tip: The "Spa" area nothing to get excited about, Steam room was not able to get hot, Sauna sma...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank islanddreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 4 September 2012
Dear islanddreamer,
Thank you for posting your great review of Hilton Frankfurt Airport.
When arriving by car from Frankfurt City please follow the signs "THE SQUAIRE", as our hotel are is housed in this long, state of art, building. When you arrive from the direction of "Wiesbaden" you will first pass the building and at the roundabout return and follow the signs THE SQUAIRE, subsequently the signs "Hilton".
Please do not follow the sign "THE SQUAIRE PARKING" as this will bring you to the parking next to THE SQUAIRE - building while the hotel has its own dedicated parking with immediate access to the Hotel Lobby in THE SQUAIRE building.
islanddreamer, thank you once again for your great comments, we are certainly looking forward to welcome you back again!
Best regards,
Ch. Muller
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Additional Information about Hilton Frankfurt Airport Hotel

Property: Hilton Frankfurt Airport Hotel
Address: The Squaire, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 268 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Frankfurt Airport Hotel 4.5*
Number of rooms: 249
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