This hotel is superlative in every way, except . . .
First, the good part.
Personnel: excellent, professional, friendly, helpful.
Facility: luxurious, have-to-see-to-believe hyper modern, very comfortable. The hotel’s internal layout is airy and, at the same time conveys a feeling of being secure. Makes one feel like being in the next century in a galaxy far, far away.
Breakfast: Worth a trip in its own right.
Location: right in airport on top of ICE (Intercity Express) train station.
Second, the issues.
Room rate - Exorbitant.
Signage - Hotel entrance hard to find. Ditto, once inside building, upon arrival, we ended up at the wrong hotel lobby. All this, however is no worse than the notoriously scarce, inadequate airport signage that is too small, too easy to miss and misinterpret.
Telephone system - all recorded responses are in broken language, both English and German.
Bathroom - shower door was too short to prevent flooding of the bathroom floor when showering, and the toilet spewed a fine mist at the user’s legs when flushed.
Conveyances: No airport luggage carts in hotel. No luggage carts allowed on shuttle train. No shuttle bus. No help with luggage to the terminal. With five suit cases and two carry-ons, we had no choice but to hire a cab, even though we were already in the airport.
Structural: The few, occasional structural obstructions in the otherwise spacious hallways, really are but a very minor nuisance. Scuff marks are not from people but from hotel luggage carts.
Do we recommend you stay there? If price is no object, by all means do. Do it for the hotel’s uniqueness, easy access from flights and by car, provided you already know how to get to it. The hotel is a “Must See” site in Frankfurt. The Frankfurt Airport is notorious for its poor signage throughout. It has improved somewhat over the decades. Still it has a long way to go. We understand this is due to a city ordinance and not the hotel’s fault.
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