I was travelling through Frankfurt on my way to London. I was due to return in a week to spend the night prior to an outbound flight and had extra luggage that I decided to leave at the hotel to pick up on my return. This is not an exceptional indulgence as hotels will frequently oblige such a request for a future guest. However, on this occassion they outdid themselves.
I showed up in the morning after flying all night. I had not had a shower, or slept worth a dime on my inbound flight. I was wearing jeans and an ac/dc t-shirt. I'm sure I looked like a bum. After taking my bag and confirming my reservation for the coming week I asked the bellman if he would inquire of management for permission to allow me to relax in the executive lounge while I waited several hours for my flight to London. I wished to goof off on the computer and was hoping to suck up some free wifi and maybe get a light breakfast before my flight. I don't have high enough airline status to use their lounges so this was pretty much my only option without having to foot the bill.
So, I figured it would not hurt to ask, as the worst that could happen would be for them to say no and I'd go find someplace in the terminal to lounge around in. The desk supervisor reasoned that being that it is an airport if they were to open their lounge up to everyone passing through they would not have enough room in it for the paying guests. I countered that although I was not currently a paying guest I would be in a week, and it was only for a couple hours. I also argued that most of the people in the airport waiting for connections are not Hilton Diamond members. I know you see where this is heading with a 5 star review but still I wanted to set the stage. I really want to emphasize that at no time did I detect even the slightest hint of animosity on the part of the staff. The desk supervisor happily walked about to the GM and presented my case. Two minutes later I was on my way upstairs to the executive lounge where I was warmly greeted. I had a nice cup of coffee and some pastries and relaxed for a couple of hours before my flight.
Thanks so much Hilton Frankfurt Airport! You were my oasis when I really needed one.
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