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“Modern airport hotel”

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Hilton Frankfurt Airport Hotel
Ranked #10 of 269 Hotels in Frankfurt
Certificate of Excellence
Vancouver, Canada
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Modern airport hotel”
Reviewed 22 November 2013

Stayed here at the end of the German part of our European tour to facilitate an easy early morning flight. Returning the rental car at the airport on the way to the hotel was easy.....finding the hotel not so much.
Interior wayfinding signage for all of the hotels at the airport was very poor. it was a little frustrating but found it in the end.
The property is very modern and convenient to both the rail system and the airport. Very comfortable for a 1 or 2 night stay. Breakfast was a very comprehensive selection of both hot and cold items. Service from staff was very efficient and friendly. Would certainly use it again, especially now I know how to find it!!

Room Tip: Couldn't hear an aeroplane anywhere. Unless you looked out you wouldn't know you were at an...
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  • Stayed June 2013, travelled as a couple
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Helpful?
Thank stephencanmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 25 November 2013
Dear Stephencanmore,
Wow... a big THANK YOU for your outstanding review of Hilton Frankfurt Airport!
Thank you especially for your great comments on our team members, the breakfast buffet features a very wide selection of delicious items indeed!
Stephencanmore, I am not surpsied to hear that you did not hear a place anywhere. Since the Hilton Frankfurt Airport is brandnew we were able to integrate the latest technolgy in all areas, including near perfect soundproofing of all our guestrooms, meeting rooms and restaurant.
We certainly are glad to see that you will "certainly use the hotel again", please rest assured that our team at Hilton Frankfurt Airport looks forward to welcome you back!
Warm regards,
C. Muller
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English first
Level 6 Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 November 2013

Stayed for one night on a business trip when all hotels in Frankfurt city centre were full.

I was particularly happy to have to travel all of the way out to the airport after a long and busy day, but what a surprise !!

An ultra-modern hotel with very stylish and comfortable rooms

I ate at the Hotel restaurant which is of a good business standard ... not flashy or elaborate

Recommended

  • Stayed November 2013, travelled on business
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Helpful?
Thank Neildyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 25 November 2013
Dear Neildyke,
It really is fantastic to hear that we could surprise you with the Hilton Frankfurt Airport! We certainly are proud to be called "the new generation airport hotel" and the "first true city hotel built at an airport".
As you have noticed we have made no shortcuts on architecture, design and technology. It is great to see that you, and many of our guests, recognise this so much!
Thank you Neildyke for recommending our hotel, we certainly look forward to be your host again at Hilton Frankfurt Airport!
Warm regards,
C. Muller
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Cambridge, United Kingdom
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

The receptionist was welcoming and very helpful. When I said that I had read on Trip Advisor if possible get a room on the 11th floor for views over the forest and city, this is exactly what I got. Admittedly the weather was grey and misty but nevertheless the view was good.

The room was well appointed with a very comfy bed, decent size bathroom with walk-in shower and bath, makes a nice change from those awful psycho style shower curtain hanging over the bath!

Breakfast was very good and the buffet replenished frequently. The only minor improvement, well to me anyway, stop serving the American style coffee or better still offer alternative like Nespresso! Best value, buy your breakfast voucher in advance rather than adding to your room bill, saving on a few Euros.

The lifts require you to use your key card in order to get to your floor, which is a very good idea. The planes do not seems to fly much at night, so very little noise from them and no noise whatsoever from the train station.

Taxis are plentiful outside the hotel, so again no need to book but they do drive a little fast and close, case of 'shut your eyes and think of England'.

Lovely place to stay, with friendly helpful staff.

Room Tip: If you require breakfast and book room only, buy your breakfast voucher in advance from reception, s...
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  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Jayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 21 November 2013
Dear Ms. Jayne W,
Thank you very much for posting your outstanding review regarding your recent stay at Hilton Frankfurt Airport!
We truly appreciate your words of praise and suggestions.
Ms. Jayne W, despite the fact that Hilton Frankfurt Airport is immediately connected by Skywalk to the main terminal from Frankfurt Airport and in between two of Germany's busiest highways, on top of the high speed train station, you will indeed never even hear a plane, train or car due to the exceptional soundproofing and construction of the building. Also in architecture and design no expense have been spared to make our guests feel comfortable, which guests have come to expect from the Hilton.
Ms. Jayne W., thank you especially for your nice comments on our team members, they truly are exceptional!
Thank you also for highlighting the better breakfast value if you buy a breakfast voucher upon check in. Please also note that the best rate for your room will be obtained if you make your reservation directly via the corporate Hilton website, that is a guaranteed!
Ms. Jayne, W., we certainly look forward to welcome you back again to Hilton Frankfurt Airport on your future trips to Germany!
Warm regards,
Ch. Muller
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Amherst, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2013

I booked Hilton Frankfurt Airport Hotel three weeks before travel and the price was 289 euro per night. The hotel is not our company preferred hotel but I always had good experience with Hilton hotel being a gold member and due to its convenient location. I got an approval for booking at Hilton Frankfurt Airport Hotel. However, I must say my exception was too high and I am very disappointed when I checked into the hotel. I was told that the hotel was full and there is no room upgrade for me and I cannot access the lounge because it is not a gold member benefit.

I am very disappointed regarding this practice and it is usually happen at USA with 3 stars Hilton at 100 USD per night. When I travel abroad and paying more than 250USD per night (Such as Millennium Seoul Hilton hotel, Hilton London Kensington hotel and Hilton Toronto etc..) , I was always received lounge access as a gold member even without room upgrade. The irony is I stayed at DoubleTree by Hilton Hotel Bristol South - Cadbury House the night before and paid only GBP 79. I got a free bottle of house wine as the welcome gift. I only received two small bottles of water and two pieces of chocolate at Hilton Frankfurt Airport Hotel.
Overall, the service was ok as 3 stars business hotel but not worth the 5 stars price they charged people. There is no bell man at lobby, no bath robe in the room. It is just a place for you to sleep. I will never go back to Hilton Frankfurt Airport Hotel again because its price and service. The next door Hilton garden Inn Frankfurt airport was much cheaper than Hilton Frankfurt Airport Hotel. You don’t need to pay higher price for convenience.

Room Tip: DO NOT book this hotel.
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  • Stayed November 2013, travelled on business
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Helpful?
3 Thank JimT223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 21 November 2013
Dear JimT223,
Thank you very much for sharing your feedback regarding your recent stay.
The location of the Hilton Frankfurt Airport is indeed expectional, the "center of mobility". No matter if you arrive by car, plane or train, the hotel is just a short stroll away and no matter with which of these 3 means of transport you choose to arrive, you never even need your rain-coat as you never even have to go outside!
JimT223, the hotel is indeed very popular. We sell all our guest rooms on many nights. For this reason I would recommend our guests to make the reservation as early as possible. In general this will also provide you with a better rate. In general when you book our hotel just before arriving, or the day of arrival, roomrates are higher.
Also, I would recommend all our guests to book via the Hilton website directly, as only this way we guarantee you pay the lowest possible rate for your stay.
JimT223, naturally we will allways follow the HHonors Guest loyalty program upgrade policy for all our highly valued guests, where we provide an upgrade if we do not sell all our executive rooms, or suites. We were sold out the night of your stay and can assure you that we will most certainly upgrade you on your next stay when we have the availibility.
JimT223, We do hope that you will give us the opportunity to welcome you back again, so that you will also experience the levels of service for which we are truly known!
Best regards,
C. Muller
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Holte, Denmark
Level 5 Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 18 November 2013

I stayed for just 36 hours visiting friends i Frankfurt. The hotel is nice - but not too personal. The service is good - but again not very personal, which is fine. This is not a long stay city hotel with 50 rooms - it's a medium sized hotel a few minuts from one of the biggest airports in the world.

Breakfast is good with eggs and coffee made to order - but don't expect it to be like in Istabul, New York og Rome. Again, this is an airport hotel, guys :-)

Lunch and dinner was ok - but pricey - again: As expected.

Everything i new and very clean. Germans, gotta love their efficiency!

I'll be back - the weekend rates are great, and the staff is very polite - most are even personal and very motivated.

Room Tip: Ask for room with view over the city. Note: Windows do not open as there's an airport on one sid...
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank supertraveller_dk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 19 November 2013
Dear supertraveller_dk,
Thank you very much for posting your nice review regarding your recent stay at Hilton Frankfurt Airport.
Our hotel is newly built indeed, for this reason we were able to integrate the latest in design, technology and sound -proofing our guest rooms and meeting areas, amongst others. Combine this with our world-famous "Serta beds" and high thread-count linen, including excellent quality duvets, and you can be sure that you will have a great night rest!
Supertraveller_dk, in order to make sure you really get the best possible rate for your next stay I can strongly recommend you book your next stay on our Hilton corporate website as we guarantee you that you will not find a better rate for your stay anywhere else!
We certainly look forward to welcome you back again in the very near future to Hilton Frankfurt Airport!
Best regards,
Ch. Muller
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Llanymynech, United Kingdom
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 November 2013

Stayed one night hotel on route to USA. Great contemporary hotel, great room with excellent access to Rail and Airport Terminals. Bed and room was very comfortable, with efficient check in/out service. No complaints would definitely stay again

Room Tip: Hotel directions and signage from T1 is less than clear this is a restriction imposed by the airport...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 19 November 2013
Dear Jt5806,
Thank you for your EXCELLENT (STAY) review of Hilton Frankfurt Airport!
It certainly is great to see that you will also stay with us again, we certainly would like to welcome you back again.
The hotel is immediately connected to the Main Terminal of Frankfurt Airport (T1), if you just follow any of the signs "Long Distance Trains", or "Hilton", or " THE SQUAIRE", you will automatically end up at Hilton Frankfurt Airport.
And.... no need to bring your raincoat, as no matter which Terminal you arrive, you never even have to go outside (so no taxi, car or shuttle needed....)
Jt806, we can't wait to welcome you back!
Warm regards,
Ch. Muller
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Oxford
Level 6 Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
Reviewed 15 November 2013 via mobile

In a nutshell: it is too far away from the main terminal and not well sign- posted, the atmosphere is sterile, the design of the rooms is absolutely distasteful- unless you love green- puke- coloured sinks, the shower is leaking- water everywhere, last but not least: service was slow. If you can avoid it.... I will not be back

Stayed September 2013, travelled on business
Helpful?
3 Thank Jionkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review, 19 November 2013
Dear Jionkan,
Thank you for your posting.
As you will note from these Tripadvisor reviews and rankings, your review of the design and of our hotel is fortunately not shared by many travellers. However "De gustibus non est disputandum, or "In matters of taste, there can be no disputes".
We thank you for your feedback and hope you will experience a great stay on your next Frankfurt trip.
Best regards,
Ch. Muller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Frankfurt Airport Hotel

Property: Hilton Frankfurt Airport Hotel
Address: The Squaire, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Frankfurt Airport Hotel 4.5*
Number of rooms: 249
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