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“5 Stars if the Price Is Right”
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #3 of 269 Hotels in Frankfurt
Certificate of Excellence
boston
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“5 Stars if the Price Is Right”
Reviewed 26 March 2012

I have stayed at a Frankfurt hotel every year for about the last 15 years. The Jumeirah is the best of the bunch. Rooms are spacious and luxuriously furnished. Sound insulation is excellent and beds very comfortable. Staff were uniformly friendly and eager to provide excellent service. Location is between Hauptwache and Eschenheimer Turm, close to public transit and restaurants. We got a very good rate for 5 nights - I might be less enthused if I paid anything like the rack rates. The breakfast buffet is ridiculously overpriced - you could eat 10 excellent breakfasts at the bakery across the street for the price of 1 Jumeirah breakfast. My other quibble is not fixable - the bathrooms have clear glass to the bedroom. This means that anyone who uses the light in the bathroom disturbs anyone in the bedroom who is still trying to sleep.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank euro727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 28 March 2012
Dear Guest,

thank you for your feedback following your recent stay at our hotel. We are happy to know that in general you have enjoyed your stay with us. Your comments regarding breakfast prices have been noticed. We will discuss this futher with our F&B department for immediate improvement. Thank you for being our guest and we hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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Singapore
Level 6 Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 February 2012

This is a fairly new hotel directly connected to The Zeil. It's so convenient as I can just walk back to the hotel, put my many shopping bags and off again to shop. I wasn't that impressed with the entrance as it was not that grand and stuck behind the building. I expected it to be grand entrance like any other 5 star hotel.

Room was bright with stunning view of the city. I stayed on 25th floor and it was a great view to see sunrise. The bed was a bit too soft for me with huge pillows like floor cushions which was not comfortable. I still prefer the normal size pillows. The nespresso coffee machine was great in the room. In terms of room amenities, we were given L'occitance products but it was not replenished every day, perhaps they have forgotten. So I have to request but it was given promptly.

The selection of breakfast was not that great. It was mainly cold breakfast but if you require hot, you have to order from the waitress. I was asked on my 1st day but subsequent days, were not asked. They also do not know what to recommend. Besides this, I would say the quality was good despite the lack of varieties.

Staff needs to be trained further on customer relations and housekeeping. I would recommend it if you are looking for convenience but being a 5 star hotel, it can do better.

Room Tip: Ask for high floor facing the Zeil shopping street
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 1 March 2012
Dear Guest,
thank you for sharing your comments on TripAdvisor. We have noted your feedback in regards to the breakfast buffet. Rest assured that this will be discussed with our F&B Manager for improvement. We would like to thank you for being our guest and I hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow, scotland
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 February 2012

Very shiny, very new hotel in heart of Frankfurt. visited on business and was impressed with the service etc. Only criticism would be that it was very "bling" and was overpriced for me.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helenmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 6 September 2012
Dear Guest,
we would like to thank you for your honest feedback following your visit at Jumeirah Frankfurt. We are happy to know, that you were satisfied with the service. On the other side we feel sorry that you did not feel comfortabe with the decor. We still hope that we have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macroom, Ireland
Level 4 Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 February 2012

Skyline view room wonderful. Careless design spoiled view due to oversized TV in centre and drapes/curtains which blocked over 2 meters of stunning windows including the entire corner vista. Very comfy bed and general room facilities, irritating hair dryer as other reviewer mentioned. Did it have to be sooooo heavy? Stained marble on bathroom floor - unexpected in such a new hotel. Staff are not up to 5 star standard- bar service is painfully slow ( on 3 visuts over several months). Did not use any other in house facility. Choice of breakfasts outside hotel is extensive and good value. We will stay here again due to location and due to fact that Frankfurt offers little that is really contemporary. Shame some aspects are below par.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 27 February 2012
Dear Guest,
thank you for your comments in regards to your recent stay at Jumeirah Frankfurt. We are very sorry to hear that your stay did not meet your expectations on several occassions. Rest assured that we take your feedback very seriously and try our level best to improve things. We certainly enjoyed looking after you and hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Sp
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 February 2012

The Jumeirah Hotel in Frankfurt is just the best location of Frankfurt am Main, excellent for a business or pleasure stay. The hotel is on Zeil, the commercial street with a Mall just next to it, and on the corner of Kauffhof. A few meters from the Opera, just 03 subway stations from the Messe.
The bed and lineans are of excellent quality, service from the staff is okay, could be nicer.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TOMAS-SP-BRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 14 February 2012
Dear Guest,
thank you for your comments in regards to your recent stay at Jumeirah Frankfurt. We are very pleased to know that you like the hotel and its facilities. Thank you for being our guest and we hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 February 2012

We spent a night celebratung NYE 2012 at the jumeirah. We had a junior suite with a skyline view and a special NYE dinner at the Max on One Restaurant.

The Hotel opened in 2011 so evrything as awesome new and fresh. I think the styling and design is close to perfect. It could be a bit more fancy but I think that is really a personal thing.

The junior suite is really nice, especially with the skyline view where you have a nice view at the frankfurt skyline. There are more impressive motives in the world but it's really not to bad.

The furtniture an equipment is state of the art.... big flat screen, bose sound system, iPod docking station (unfortinately iPhone didn't work). The Bed is a pure dream, it is huge and super comfortable. The Bathroom is close as big as the suite itself and is really a nice place to take a bath or long shower.

The Service is one of the week spots of the Jumeirah. To be fair it is on pretty good level but for such a Hotel which aims the top rank of luxury hotels in Frankfurt there are some ke elements missing.

One example was that I called the front desk as the bluetooth access din't work. I asked for some help or resulution which I never got. To be fair it was a smaller issue which wasn't important that night but that they don't get back to me was the bigger disappointment.

The bigger issue from my point of view is the service personell itself (excluding the restaurant) or better said the way the personell is trained to communicate with their guest. Sometimes you have the feeling that a robot is in front of you. I want authentice people and not somebody whos is talking to me as he is a bad actor who barly could memorize what he is saying that moment. I think this is an issue many Luxury Hotels are facing as they are afraid of leaving a bit individual space to their employees.

Dining and wining:

Bar

The Jumeirah is equipped with one bar, located at the lobby, located ground floor. The Bar itself is fine but not exceptionel but what crosses my mind when I see a hotel in a skyscraper with a bar at the ground floor. Why didn't you put it into a higher level with a nice view. MIght be the case that you don't want to attract an audience purely for the bar. But still... it wuld have been just to amazing to have a nice bar located in one of the higher levels.

Restaurant

The Max on One is a Business/fine dining restaurant which combines austrian with local frankfurt Kitchen and some international influences. The food was really good adn the service close to outstanding. The somelier is really a big assett. Broad and still deep knowledge about wines and food how you would expect it from somebody who get's payd to know what's good and what goeas along each other. I just have experiencd to many people declared as somlier but not worth this title.

I hope the title i've choose is now self explaining. If the hotel can develop a local character and escapes from just being a further chain hotel it will have a good time ahead. Anyhow I can recommend the hotel for all business traveler with close to no restraints (which would be the bar). As you have a couple nice bars close to the jumeirah you won't have any issues in spending so spare time in the evening with some entertainment.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank omanolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 14 February 2012
Dear Guest,

thank you for taking your time to share with us your comments on TripAdvisor following your recent stay at Jumeirah Frankfurt. We take your feedback very seriously. We are also very well aware, that we are not yet up to standards which we try to achieve but we are on a very good way. I hope we have the pleasure of welcoming you back to Jumeirah Frankfurt in the not too distant future. In the meantim I remain,

WIth best regards
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 February 2012

The bottom line: it's the best hotel in Frankfurt -- except for the Villa Kennedy which is a different price range all together. Gorgeous surfaces in the rooms, very modern, spotless clean, truly approaching five-star in fit and finish. Three let-downs: front-desk service is not up to par (they take far too long to check in, do not anticipate needs and seems to be more interested in speaking to one another than guests - this I can say with authority after three visits in 2012 alone already); tv channel selection in English is bare minimum; and room service menu for dinner is too limited. Fix these things and Jumeirah has a hands-down, market-leading winner!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 13 February 2012
Dear Guest,
thank you for your comments on TripAdvisor. We have noted your feedback concerning check in, TV channels, and the in room dining menu. Rest assured that your comments have been discussed in depth with the respective department heads for immediate improvement and in oder to avoid any future disappointments. Thank you for being our guest and we are looking forward to welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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